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Windows 7: IE10 will not install on Win7


26 Mar 2013   #1

Win7 Ultimate x64 SP1 Dual Boot
 
 
IE10 will not install on Win7

Hi,

As the title states, I'm having big problems with the IE10 update, whatever I do it just will not update, giving me the following error:

IE10 will not install on Win7-update-error-screen.jpg

I have followed the Windows Update Posting Instructions (hopefully!!), so there should be a CBS.zip file attached.

Thanks in advance for your help, it really is appreciated.

Roo




Attached Files
File Type: zip CBS.zip (6.52 MB, 24 views)
My System SpecsSystem Spec
.

26 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR is clean
You appear to have run the SFC scan twice - which is not a problem
The first time it ran (finishing about 01:10) it found a fair number of problems and managed to fix all of them
The second time (finish around 01:30), it found no more problems to fix.

The remainder of the CBS log has some interesting comments - to select a few...
Code:
2013-03-26 01:23:45, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_0d549a9b80698a7f, owner: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-Optional-amd64 [HRESULT = 0x80004005 - E_FAIL]
 Line 9561: 2013-03-26 01:23:18, Info                  CBS    Failed to get session package state for package: Package_1_for_KB2656356~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 11140: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2799494~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 12138: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_37_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 16586: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 19367: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_1_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 19686: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_3_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 20160: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 20495: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 21775: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_25_for_KB2756921~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 27274: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 28620: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 28906: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_3_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 29813: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
...and a large number of similar failure records.

GOTCHA!

Code:
 
 Line 36560: 2013-03-26 01:23:37, Info                  CBS    Failed setting restore point [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]
IE10 is unlikely to install wile the System Restore services are disabled - you need to re-enable System Restore and the VSS service, then try again.
My System SpecsSystem Spec
26 Mar 2013   #3

Win7 Ultimate x64 SP1 Dual Boot
 
 

Hi Noeldp,

Thanks for your quick reply, I turn off system restore as I use Erunt registry backup. Not sure about VSS service, how would I find out about that?

I won't be able to try anything for a few hours, but I'll give an update when I do.

Cheers, Roo
My System SpecsSystem Spec
.


26 Mar 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

System Restore backs up a LOT more than just the registry!
There's no good reason that I know of that you can't use SR and ERUNT.

Check your VSS settings using the command
SC QC VSS

Check if it's currently running using the command
SC QUERYEX VSS
My System SpecsSystem Spec
26 Mar 2013   #5

Win7 Ultimate x64 SP1 Dual Boot
 
 

I turned SR back on, and created a restore point successfully, then ran the commands you asked with the following results:
IE10 will not install on Win7-vss.jpg
It looks like it's on demand, even though it wasn't currently running (?).
I then tried reinstalling IE10, but had the same error.
I reran the SURT and sfc scan, and have attached the new cbs file.
For what it's worth, both my laptop and other boot on this machine are set out very similarly to this one, with SR disabled and they updated fine.


Attached Files
File Type: zip CBS.zip (6.54 MB, 7 views)
My System SpecsSystem Spec
27 Mar 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 0x435 error in the QUERYEX result gives us this "no attempts to start this service have been made since last boot"

Please attempt to start the service - from an Elevated Command Prompt, run
NET START VSS

what is the result?
My System SpecsSystem Spec
27 Mar 2013   #7

Win7 Ultimate x64 SP1 Dual Boot
 
 

I ran the command with the following result:
IE10 will not install on Win7-vss-hdd.jpg
I then tried reinstalling IE10, but got the same error as original. It seems to hang with the progress bar about 80% complete.
I ran the sc queryex vss command on my other boot on this computer to compare (as it updated ok), with the following result:
IE10 will not install on Win7-vss-ssd.jpg
It was already started, so maybe that is my problem. Out of curiosity I rebooted into the problem boot to see if the VSS service was still running, but it was stopped with the same 0x435 error.
How do I turn this service back on to auto start? (I don't remember switching it off, but I am a tinkerer!!) I looked in services.msc but it doesn't appear to be present.
Interestingly under "Turn Windows Features on or off", it states Internet Explorer 10 (which is ticked). Does it think it's already installed?


My System SpecsSystem Spec
27 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The VSS status actually normal, I think, if System Restore is switched off (I'd need to play a bit to check)
The exit code in this instance isn't an error, merely an information
It's quite possible that it does think it's installed....
What version do you get if you open IE, click on the cog in top right, and select About?

install Belarc Advisor www.belarc.com what does it have to say about updates and IE?
My System SpecsSystem Spec
27 Mar 2013   #9

Win7 Ultimate x64 SP1 Dual Boot
 
 

Here's the ie version:
Name:  ie9.jpg
Views: 11
Size:  89.3 KB
and windows features:
IE10 will not install on Win7-wf.jpg
and results from Belarc (sorry about chopped pieces, but it gives a lot of info about my setup)
IE10 will not install on Win7-belarc1.jpg
Name:  belarc2.jpg
Views: 15
Size:  14.8 KB
Looks like the actual ie version is what belarc also sees.


My System SpecsSystem Spec
27 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting - Windows is obviously a little confused
I'm tied up at the moment - back later!
My System SpecsSystem Spec
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 IE10 will not install on Win7




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