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Windows 7: windows explorer has stopped - when i click control panel

02 Apr 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the CBS folder as requested in section 4 from my link.
Quote:
4. Log Collection

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.
  1. Navigate to the following folder:
    C:\Windows\Logs
  2. Right-click and on the CBS folder and select Copy.
  3. Minimise all open windows and right-click on your Desktop, then select Paste.
  4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
  5. A file, CBS.zip should appear on your Desktop.



My System SpecsSystem Spec
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02 Apr 2013   #22
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

as you mentioned i have created the zip file and attached herewith

regards
Karthik
My System SpecsSystem Spec
02 Apr 2013   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I had to go back a bit to find what I think is the base of the problem (from an earlier SFC scan)...
Code:
2013-03-30 22:58:22, Error                 CSI    00000473 (F) STATUS_TOO_LATE #9765550# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowKeyNotFound), key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x2a5ce20->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[146]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_netnvma.inf.resources_31bf3856ad364e35_en-us_f2c598f4572af10c"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 44420932 (0x02a5cf44))[gle=0xd0000189]
2013-03-30 22:58:22, Error                 CSI    00000474@2013/3/30:17:28:22.980 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_TOO_LATE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2013-03-30 22:58:23, Info                  CBS    Failed to open regkey configuration. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2013-03-30 22:58:23, Info                  CBS    Failed to query Consent Key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2013-03-30 22:58:23, Error                 CSI    00000475 (F) STATUS_TOO_LATE #9765549# from Windows::Rtl::SystemImplementation::CBufferedRegistryProvider::SysOpenKey(flg = (AllowKeyNotFound), key = {provider=NULL, handle=0}, da = (KEY_READ), oa = @0x2a5d1d0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[146]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_netnvma.inf.resources_31bf3856ad364e35_en-us_f2c598f4572af10c"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 44422552 (0x02a5d598))[gle=0xd0000189]
2013-03-30 22:58:23, Error                 CSI    00000476 (F) STATUS_TOO_LATE #9765548# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 1, da = (KEY_READ), oa = @0x2a5d620, key = NULL, disp = 0)[gle=0xd0000189]
This type of error often indicates registry corruption, or permissions errors (perhaps on files, rather than registry objects).

Since the error there doesn't re-appear in the later SFC scan that you ran today, it appears to have been fixed

The question then arises as to what happened to break the CheckSUR scan.

Please attach the file C:\Windows\windowsupdate.log to your reply
My System SpecsSystem Spec
.

02 Apr 2013   #24
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

Thanks for the reply.

i have attached the windowsupdate.log , pls find the attachment.

one more info, whenever i reboot my machine, the registry page appears [refer the attached screenshot].

regards
Karthik
My System SpecsSystem Spec
02 Apr 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - three's no evidence that I can find that CheckSUR actually ran at all, and yet your earlier screenshot clearly shows it did.

Please try again, using a fresh download.
Be aware that the 'Install' may take a couple of hours, so leave it alone until it either exists naturally, or errors out.

While downloading, please upload your Event logs...

Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.
My System SpecsSystem Spec
02 Apr 2013   #26
karthikaroxo

Windows 7 home basic X64
 
 

Dear

Regarding CheckSUR , to be honest before last post, i did not do anything about this.

you mean System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 this?

pls confirm, will do the same.

also i have attached zipped "Event viewer"

regards
Karthik
My System SpecsSystem Spec
02 Apr 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by karthikaroxo View Post
Regarding CheckSUR , to be honest before last post, i did not do anything about this.

you mean System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 this?
That's the one.
My System SpecsSystem Spec
02 Apr 2013   #28
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

Thanks for the confirmation. i started the new download. once its done will run and come back to you.

regards
Karthik
My System SpecsSystem Spec
02 Apr 2013   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a number of problems in the event logs.


Sentinel64 driver is missing the file
The Windows Firewall service terminated with service-specific error The data is invalid..
The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start
The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
spldr
Wanarpv6
The Computer Browser service depends on the Server service which failed to start
The Apache2.2 service terminated with service-specific error Incorrect function.. (!!!)
BTHUSB - A command sent to the adapter has timed out. The adapter did not respond.
The MySQL service failed to start

Your machine is infected with malware - and MSE is having problems

Boot to Safe Mode with Networking, and update MSE, then run a full system scan

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

ONLY THEN, reboot to Normal mode.
My System SpecsSystem Spec
02 Apr 2013   #30
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

Thanks for more info and solutions.

will do them and back to you.

note: i have downloaded and tried to run the CheckSUR , again its failed. pls refer the attached screenshot [if required]

regards
Karthik
My System SpecsSystem Spec
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 windows explorer has stopped - when i click control panel




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