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Windows 7: windows explorer has stopped - when i click control panel

03 Apr 2013   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I have 12 svchosts entries in my system currently - which is about normal.
As its name implies, it's the host process for many of the system services, and each different group of services will open a new instance of the process.

15 at boot does sound excessive, though - my Pro VM has 10.

Perhaps a rootkit check would be a good idea...

Download the TDSSKiller from Anti-rootkit utility TDSSKiller
run it (leave it at default settings!) and see if it picks anything up.
If it does, I suggest that you seek specialist advice.


My System SpecsSystem Spec
.
03 Apr 2013   #42
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

Thanks for the more info.

i download and ran it, it did not pick anything..

is there anyother options? or shall i format the windows?

regards
Karthik
My System SpecsSystem Spec
03 Apr 2013   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Golden? You still watching? - any comment??
My System SpecsSystem Spec
.

03 Apr 2013   #44
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks Noel.

I've had a change of heart - since we have no idea to the extent that the malware has stuffed the system, I think a format and clean install are best.

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
03 Apr 2013   #45
karthikaroxo

Windows 7 home basic X64
 
 

Dear Golden,

Thanks for the suggestion.

really great thanks to both - i got lot of info from you.

regards
Karthik
My System SpecsSystem Spec
03 Apr 2013   #46
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck !
My System SpecsSystem Spec
08 Apr 2013   #47
karthikaroxo

Windows 7 home basic X64
 
 

Dear Golden,

Sorry, i have a problem in the windows clean install.

actually am using Sony Vaio with windows 7 home basic. i dont have widnows 7 home basic installation CD. i have gone thru the suggested url Clean Reinstall - Factory OEM Windows 7

there i can download ISO for only windows 7 home premium only [i cant get the windows home basic ] . i have downloaded the home premium and installed it. when i try to activate using my windows key am getting error. pls refer the attached screenshot.

pls suggest where i can find the windows 7 home basic ISO.

regards
Karthik
My System SpecsSystem Spec
08 Apr 2013   #48
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Product Keys will ONLY work on the edition for which they were issued - you will have to contact Sony to acquire a set of Recovery media for your system.
My System SpecsSystem Spec
08 Apr 2013   #49
karthikaroxo

Windows 7 home basic X64
 
 

Dear NoelDP,

Great thanks for the rapid response.

regards
Karthik
My System SpecsSystem Spec
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 windows explorer has stopped - when i click control panel




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