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Windows 7: windows explorer has stopped - when i click control panel

30 Mar 2013   #1

Windows 7 home basic X64
 
 
windows explorer has stopped - when i click control panel

i am having 2 big issues from today afternoon,

1. when i click on the control panel or right click on the computer to get computer property, am getting "Windows explorer has stopped" error and i can't open the control planel.

2. windows update icon - i can see it in usual, but when i focus it, it disappear. also, i can see lot of icons in the icon place. the number of icons is getting increase.... pls refer the attached files.

is this virus? or windows update issue? pls suggest to fix the both issues

regards
Karthikeyan R



Attached Images
  
My System SpecsSystem Spec
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30 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Please try this:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output of the cmd window once it finishes.

Regards,
Golden
My System SpecsSystem Spec
01 Apr 2013   #3

Windows 7 home basic X64
 
 

Dear Golden,

Thanks for the reply.

i have done what you mentioned and attached the report herewith. pls have a look and suggest me.

regards
Karthik


Attached Images
 
My System SpecsSystem Spec
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01 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

OK. Lets look a little deeper.

Use this tool to gather some more info:
SF Diagnostic Tool - Using for Troubleshooting

And also do this:
System Info - See Your System Specs
My System SpecsSystem Spec
01 Apr 2013   #5

Windows 7 home basic X64
 
 

Thanks for the reply. i have downloaded and started the process. still its in-progressing.

when i started, i got one error message, i clicked the "continue" option. now its on-going. [i have attached a screen-shot of the error message]

once its done, i will let you know the result.

i have attached one more screenshot [frequently_getting.png]. am getting the alert message frequently in my machine.


Thanks again.

regards
Karthik


Attached Thumbnails
windows explorer has stopped - when i click control panel-fsc_during_issue.png  
Attached Images
 
My System SpecsSystem Spec
01 Apr 2013   #6

Windows 7 home basic X64
 
 

Dear Golden,

regarding SF Diagnostic Tool, still its running [more than 2 hours]. is this normal ?

regarding systeminfo.exe, i have run and update the information. after complete the information update, i closed the tool, i got a error message. i have attached the error's screenshot as attachment.

note: sorry for too many posting.


Attached Images
 
My System SpecsSystem Spec
01 Apr 2013   #7

Windows 7 home basic X64
 
 

Dear Golden,

i have attached the report in zip format. pls have a look and let me know the next step or suggestion to fix the issue.

regards
Karthik


Attached Files
File Type: zip SF_01-04-2013.zip (2.38 MB, 4 views)
My System SpecsSystem Spec
01 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Please do the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

What does your partition layout look like?

Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
01 Apr 2013   #9

Windows 7 home basic X64
 
 

i have paste the result what i got. also i have attached the disk_manager screenshot


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KTBHC-YX3FG-FKRW8
Windows Product Key Hash: Z47j/p3Qx09HXxrbuHjcNr2JQXg=
Windows Product ID: 55041-OEM-8992752-50014
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {210E6E8B-9D2C-4618-A3AB-A458D8875A79}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{210E6E8B-9D2C-4618-A3AB-A458D8875A79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FKRW8</PKey><PID>55041-OEM-8992752-50014</PID><PIDType>2</PIDType><SID>S-1-5-21-2944876207-269078058-2626193743</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEH26EN</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0190Z9</Version><SMBIOSVersion major="2" minor="7"/><Date>20111117000000.000000+000</Date></BIOS><HWID>C56A3807018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65550</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550014-02-2057-7601.0000-0412011
Installation ID: 008712489483262852847692350145389380503814112705643426
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FKRW8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 01-04-2013 06:42:21 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GF0tTxIBgrqjCqlrN7CazgqqhfkmS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
WDAT Sony VAIO
ASF! Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
ASPT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO


Attached Thumbnails
windows explorer has stopped - when i click control panel-discmanager.png  
My System SpecsSystem Spec
01 Apr 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Code:
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
Your Office installation is counterfeit. Uninstall it - counterfeit software is often the cause of unexpected problems.

Code:
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Ensure this update is installed, reboot the laptop and post a new MGADIAG report:
http://support.microsoft.com/kb/971033
My System SpecsSystem Spec
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 windows explorer has stopped - when i click control panel




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