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#61
Hi Tom
I went the farthest I could with the system restore
Attached is the CBS log
Please check and advise at your convenience
Thanks
Hi Tom
I went the farthest I could with the system restore
Attached is the CBS log
Please check and advise at your convenience
Thanks
Hi probuddha,
You just caught me at the last minute.
It looks like you've zipped up the wrong log by mistake, could you attach the CBS log please?
Tom
Oops! Sorry about that.
Find the log attached
Thanks
Hi probuddha,
No problem, it's an easy mistake to make. No issues there either! I would like you to reboot then try installing SP1 again please, use the file that you have downloaded to install it, not Windows Update.
Tom
Okay great! I will give it another shot tomorrow and let you know how it goes.
In case it takes more than a few hours, I'll still let it run, is that right?
Many thanks!
Okay, good luck!
Leave it for at least 6 this time, just in case. The install time depends on so many different factors so it's best to be sure before we cancel it.
Tom
Perfect! Thank you so much and sorry for keeping you up a li'l longer :)
Good night!
Hi Tom
Still no luck
Error Message & subsequent logs attached
Please advise
Thanks
Hi Tom
Any update on this? :)
Thanks
Hi Tom
I tried installing SP several more times but it failed everytime with the same error
I looked at the CBS log and it has lots of errors like the following
And so on...Code:2013-04-06 13:54:15, Info CBS Failed to get session package state for package: Package_7_for_KB2679255~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2013-04-06 13:54:15, Info CBS Failed to get session package state for package: Package_6_for_KB2679255~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND] 2013-04-06 13:54:14, Info CBS Failed to get session package state for package: Package_5_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Is this the reason for the installation failure?
Please find the entire CBS log attached
Looking forward to your response
Many thanks!
Probuddha