Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install IE10 on Win 7 x64 on Dell Latitude

02 Apr 2013   #1
jruiz22

Windows Enterprise 64bit
 
 
Cannot install IE10 on Win 7 x64 on Dell Latitude

Hello, I need help repairing my Windows in order to upgrade to IE 10.

I am getting error code 9C59.

I ran the SURT - Windows6.1-KB947821-v26-x64.msu

Attached is my CheckSUR.log, please let me know what I need to do to correct this problem.

I ran SFC /SCANNOW and have attached sfcdetails.txt file as well.

Thanks


My System SpecsSystem Spec
.

03 Apr 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some fairly major system corruption....
From the CheckSUR
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-controls.resources_31bf3856ad364e35_9.4.8112.16443_en-us_2273b6e38a9560e7.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rolviewer.resources_31bf3856ad364e35_9.4.8112.16443_en-us_16feb7e28f502777.manifest
 winsxs\manifests\amd64_microsoft-windows-ieframe.resources_31bf3856ad364e35_9.4.8112.16443_en-us_0450e72ea0608423.manifest
 winsxs\manifests\amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_9.4.8112.16443_en-us_0979a9e1a2043663.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_9.4.8112.16443_en-us_c5b84a42a315520e.manifest
 winsxs\manifests\amd64_microsoft-windows-i..kitengine.resources_31bf3856ad364e35_9.4.8112.16443_en-us_58a237eda551fefe.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-feedsbs.resources_31bf3856ad364e35_9.4.8112.16443_en-us_bd048d99aae88a13.manifest
 winsxs\manifests\amd64_microsoft-windows-i..trolpanel.resources_31bf3856ad364e35_9.4.8112.16443_en-us_97154455bade5049.manifest
 winsxs\manifests\amd64_microsoft-windows-i..filercore.resources_31bf3856ad364e35_9.4.8112.16443_en-us_d812f0b2c6de824a.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rendering.resources_31bf3856ad364e35_9.4.8112.16443_en-us_81730a84d61f5330.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rofilerui.resources_31bf3856ad364e35_9.4.8112.16443_en-us_be56672dd6eea4bf.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tbranding.resources_31bf3856ad364e35_9.4.8112.16443_en-us_6ac95865d9f23ccb.manifest
 winsxs\manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16443_none_c251ee64ebbd3509.manifest
 winsxs\manifests\x86_microsoft-windows-i..ntrolpanel-optional_31bf3856ad364e35_9.4.8112.16443_none_862586c1332c1d0b.manifest
 winsxs\manifests\amd64_microsoft-windows-i..orer-oob-deployment_31bf3856ad364e35_9.4.8112.16443_none_c8eb3eb49f72f8f6.manifest
 winsxs\manifests\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b.manifest
 winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.1.7601.17966_none_89ab3041bfbe7442.manifest
 winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.17966_none_837b7fa210fd83d6.manifest
 winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.256_none_9286cad7bab620de.manifest
 winsxs\manifests\x86_microsoft-windows-virtualpc-additions_31bf3856ad364e35_7.1.7600.16393_none_fa50c45d13592d39.manifest
 winsxs\manifests\msil_system.directoryservices.protocols_b03f5f7f11d50a3a_6.1.7601.22126_none_6ca9dae42aa878ce.manifest
 winsxs\manifests\amd64_72eca7b5ceeb2568f653dc818af98453_b03f5f7f11d50a3a_6.1.7601.17587_none_22dd77a2b8e92492.manifest
 winsxs\manifests\amd64_81078092d4d98b95dc52fb6ce54495bb_b03f5f7f11d50a3a_6.1.7601.21693_none_223376243cd12b7e.manifest
 winsxs\manifests\x86_netfx-mscordacwks_b03f5f7f11d50a3a_6.1.7601.17587_none_ff8490d1c3813994.manifest
 winsxs\manifests\amd64_win7-microsoft-wind..oyment-languagepack_31bf3856ad364e35_7.1.7601.16492_ko-kr_5a15022f252c077f.manifest
 winsxs\manifests\amd64_microsoft-windows-n..-deployment-netfx20_31bf3856ad364e35_6.2.7600.16513_none_9adfccf5ffc9e41e.manifest
 winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.1.7601.22126_none_72d98b83d969693a.manifest
 winsxs\manifests\msil_system.directoryservices.resources_b03f5f7f11d50a3a_6.1.7601.17966_en-us_0dbb286c9035e5e2.manifest
 winsxs\manifests\msil_system.directoryservices.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_f6e983aea9e0dada.manifest
 winsxs\manifests\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_9.4.8112.16443_none_2fdb70c12a1e1e73.manifest
 winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16443_none_a89ae7d964e5586a.manifest
 winsxs\manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16443_none_a7a5a98a6c2d4c7c.manifest
 winsxs\manifests\x86_microsoft-windows-ie-ieproxy-legacy_31bf3856ad364e35_9.4.8112.16443_none_c4b8662176f5e118.manifest
 winsxs\manifests\x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_9.4.8112.16443_none_de3cb89e78ce0573.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_9.4.8112.16443_none_16a5985f88b7019d.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-datacontrol_31bf3856ad364e35_9.4.8112.16443_none_92e6723aa73c93da.manifest
 winsxs\manifests\wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16443_none_e381b5efb531f87f.manifest
 winsxs\manifests\x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16443_none_551baf7cf0eec21f.manifest
 winsxs\manifests\wow64_microsoft-windows-ie-behaviors_31bf3856ad364e35_9.4.8112.16443_none_bba2cdfef920c97e.manifest
 winsxs\manifests\x86_microsoft-windows-ie-lowreg_31bf3856ad364e35_9.4.8112.16443_none_c0b8357bfe359ea8.manifest
 winsxs\manifests\wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16443_none_01bf31e6fe374643.manifest
 winsxs\manifests\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16443_none_1a54f6f7bc27cdeb.manifest
 winsxs\manifests\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_9.4.8112.16443_none_dffe41ce770ff6cc.manifest
 winsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16443_none_cd4f1b55f11ea758.manifest
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.mum
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492.cat
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
From the SFC scan
Code:
2013-04-03 01:53:50, Info                  CSI    0000044d [SR] Repairing 42 (0x000000000000002a) components
all of which failed - because of the lack of the proper manifest and package files.

I'll post a fix protocol later, but it could take a while
My System SpecsSystem Spec
03 Apr 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I'm having trouble sourcing an update for IE9 that is giving many of the errors found. It may be an update that's been withdrawn, or I may just be missing it in my search.

We'll go with what I've found so far....


I've uploaded a file - j22aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder j22aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


03 Apr 2013   #4
jruiz22

Windows Enterprise 64bit
 
 

Thank you very much for your NoelDP, I have finished the CheckSUR tool again after copying your files.

It appears the file got a little bit longer, but some of the stuff you sent no longer appears on the list.
My System SpecsSystem Spec
03 Apr 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - the file has done what it was supposed to do, and cleared the decks a bit

Now I'll have to concentrate on the 18 Watchlist errors and see where they get us.

back a bit later.
... just for reference....
Code:
Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-NetFx2-ServerCore-OC-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-NetFx2-ServerCore-OC-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Printing-ServerCore-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~~0.0.0.0 Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~uk-UA~7.1.7601.16492 Package registry presence failed, possibly an orphaned package on package watchlist
Checking Component Watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_2b9bb45b11d2fcbc Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_2b9bb45b11d2fcbc Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_2b9bb45b11d2fcbc Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_2b9bb45b11d2fcbc Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 msil_system.windows.forms_b77a5c561934e089_6.1.0.0_none_0a57c6e724b6dfa9 Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 msil_system.windows.forms_b77a5c561934e089_6.1.0.0_none_0a57c6e724b6dfa9 Package_2_for_KB2518869~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_cf7d18d759758b86 Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_cf7d18d759758b86 Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_cf7d18d759758b86 Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_cf7d18d759758b86 Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 Package registry presence failed, possibly an orphaned package on package watchlist
My System SpecsSystem Spec
03 Apr 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We'll deal with the Component list first.

Please open an Elevated Command Prompt, and run the following commands

Code:
 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_2b9bb45b11d2fcbc" >>%userprofile%\desktop\npwcom.log
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_0.0.0.0_none_cf7d18d759758b86" >>%userprofile%\desktop\npwcom.log
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\msil_system.windows.forms_b77a5c561934e089_6.1.0.0_none_0a57c6e724b6dfa9" >>%userprofile%\desktop\npwcom.log
 
.
That should create a file on your desktop 'npwcom.log'
Please attach it to your reply.
My System SpecsSystem Spec
03 Apr 2013   #7
jruiz22

Windows Enterprise 64bit
 
 

Attached is the 'npwcom.log'
My System SpecsSystem Spec
03 Apr 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Argh - a typo on my part

Please try again with the *corrected* commands above!
My System SpecsSystem Spec
03 Apr 2013   #9
jruiz22

Windows Enterprise 64bit
 
 

Hey no problem, here is the new file
My System SpecsSystem Spec
03 Apr 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's more like it!
The results are as expected
Now comes the difficult and dangerous bit.

How confident are you in Regedit?
We have to manually adjust permissions before we make changes - and then adjust them back afterwards.
I'm OK doing this fix for myself - but I've never tried talking anyone through it on the forums.

There are two ways
1) If you're reasonably confident, you can do the whole thing manually, and individually (possibly the best way)
2) If you're not confident, then we can limit your involvement to one permissions change before running a registry file. and one permissions change after.

Your choice.
My System SpecsSystem Spec
Reply

 Cannot install IE10 on Win 7 x64 on Dell Latitude




Thread Tools





Similar help and support threads
Thread Forum
no sound on dell latitude d600
no sound on dell latitude d600 after installation of windows 7 profesional
Sound & Audio
10 year old Dell Latitude
Posting this from Panera in Ft Lauderdale where acquaintance with BSOD caught my attention. He says 10 years old Latitude 640 runs 32 bit 7 great with 1gb RAM, BSOD only just happened. I told him the real geniuses are behind this door here. Any help is much appreciated. :geek:
BSOD Help and Support
No Video with Dell Latitude E6510
Hello, When i start my Dell Laptop Latitude E6510 i get no screen. When i connect an external screen i can see the system did start and i waitong for me to logon. While i am starting i also do not see the bios startup on the screen. What can this be?
General Discussion
Dell Latitude D620 Touchpad
Hi, I just installed Win7 on my Dell Latitude D620 Laptop. Now some of the functions (scrolling mainly) are not working. I have been unable to find where I can change the settings. In addition, when I click on the screen and, for instance, begin to type, the cursor will randomly move to where...
Hardware & Devices
Dell Latitude XT
Hey there ive got a friends latitude XT here just put 7 on it and its working perfect apart from the tablet buttons.(the ones that rotate the screen and things) they dont seem to be working and im not sure what drivers to get for it or what, its fully up to date now and still nothing. please help...
Drivers
Dell Latitude 7400
this is about a laptop, a classmate of mine, is selling, which reads "Dell Latitude 7400" and my friend is planning to buy that. but i cant find it over the net! i've tried searching with the model number but the search returns absolutely no result about it. it has a little "centrino 2" sticker on...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App