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Windows 7: this copy of windows is not genuine go online and resolve now

04 Apr 2013   #1
Parvardigar

32 Pro
 
 
this copy of windows is not genuine go online and resolve now

I have read the articles and no the steps...

I am hestitant resolving online...I simply wanted to supply Micorosoft with a new product key.
My options in control panel/system are go online /or change product key. I elected to produce a new product key. When I give the product key I get "not genuine" which is false because on other computers in our shop I always get that message 'not genuine' and I need to telephone in/ and in all instances my new product keys are accepted. (sidebar we upgraded and/or changed our old Xp computers to Windows 7 pro thus my experience with product keys)

With this computer over the last two years I have made hardware changes and so forth -and the activation was always 'active' as I checked on it now and then. I don't know what happened recently...thus my attempt to use a new fresh product key. I have no option to phone in. I attempted to run slui.exe and slui.exe 4 and nothing happened.

I have a working machine that over the years we have fine tuned it and this nag to activate is troubling in that I don't want 'Online Resolution' messing with our clean system. Just want to surrender to Microsoft a new fresh product key - and get back to work. Thanks for indulging this long note.


My System SpecsSystem Spec
04 Apr 2013   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
06 Apr 2013   #3
Parvardigar

32 Pro
 
 
Results Validation Tool

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-*****-*****-82GRP
Windows Product Key Hash: 2V+fGKXQkW/6yKgjIF7VV8bEtLM=
Windows Product ID: 55041-008-1500877-86508
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9AADE510-52EF-4C7F-8B4D-128C7E80EA03}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9AADE510-52EF-4C7F-8B4D-128C7E80EA03}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1500877-86508</PID><PIDType>6</PIDType><SID>S-1-5-21-3252674964-212500096-3997546307</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>hp workstation xw8200</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B8 v2.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20051222000000.000000+000</Date></BIOS><HWID>329F3807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3B102469EAB96C2</Val><Hash>Ckw6YiPIKYu8BsqEc5/gsjjcUgw=</Hash><Pid>89392-865-2429272-65809</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-150087-03-1033-7601.0000-0942013
Installation ID: 013042768615595551526530835465668556502551938104415544
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 82GRP
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 4/6/2013 6:20:56 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:3:2013 13:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAln14E04oKsb05yyr4sdqiLKKTleYoFZpcoq+QZDo
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ TUMWATER
FACP COMPAQ TUMWATER
MCFG COMPAQ TUMWATER
SSDT COMPAQ PROJECT
ASF! COMPAQ TUMWATER
My System SpecsSystem Spec
06 Apr 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Your Key isn't Geniune you're using a volume licensed Key on an OEM computer .

You would need to get a legit key
My System SpecsSystem Spec
06 Apr 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Key in use here has been blocked by Microsoft because it's been leaked to the internet.

The machine was built in 2005 - so cannot have a Windows 7 license of its own, but *may* have a Windows XP COA sticker - if so, for which edition?

Where did you acquire this license from?

If you were sold it - complain vigorously to the vendor.
My System SpecsSystem Spec
06 Apr 2013   #6
Parvardigar

32 Pro
 
 
What's Next

I bought a new product key ... the program files /system/activation - the computer offers no ability to phone in to supply the key. The only option I have is to 'go online to resolve..." all I want to do is insert the newly paid for key ... and authenticate... and I am prevented from doing this task. In that past when the key was rejected on applying I was given the option to phone in / and I cannot do that.
Thanks
My System SpecsSystem Spec
06 Apr 2013   #7
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by Parvardigar View Post
the program files /system/activation - the computer offers no ability to phone in to supply the key. The only option I have is to 'go online to resolve..." all I want to do is insert the newly paid for key ... and authenticate... and I am prevented from doing this task.
What is preventing you from activating your newly purchased key online?

Follow these steps to do that:

Activate Windows 7 Online
My System SpecsSystem Spec
06 Apr 2013   #8
Parvardigar

32 Pro
 
 
Follow Up to Activate

I have followed all these articles however the difficulty I am having is this:
from the artilcle:

2. To Activate by Phone
A) Open the Start Menu, and type slui.exe 4 and press Enter.
3. If prompted by UAC, then click on Yes.

When I type in start / ' slui.exe 4 ' and press enter - nothing happens. That is the difficulty I need to activate by phone by the slui executible fails to offer any window that one would expect.
My System SpecsSystem Spec
06 Apr 2013   #9
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open up an elevated command prompt .

Click on type CMD in the search programs and files box . Right click on CMD under Programs (1) and choose Run as administrator .

Type in the commands below press [ENTER] after each command

Code:
slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Press [ENTER]

Code:
slmgr -ato
Note   Note
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX is your actual Product Key
My System SpecsSystem Spec
06 Apr 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Even easier.....
Click on the Start button

in the Search box, type

SLUI 3

hit the Enter key, and follow the instructions.



(Where did you get the new Key from?)
My System SpecsSystem Spec
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 this copy of windows is not genuine go online and resolve now




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