Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Ult, updates won't run, Fixit crashes; error 0xc800247

05 Apr 2013   #1
Randysea

Windows 7 Pro 64 bit
 
 
Windows 7 Ult, updates won't run, Fixit crashes; error 0xc800247

Panasonic Toughbook laptop running Windows 7 Ultimate. MyComputer/Properties says Windows is activated and shows my correct activation code. Except for the update errors, everything seems to be running normally.

Three weeks ago I changed my 160 gb laptop hard drive with a 500gb WD drive. I had Ghost 15 disk images for partitions C: and D:. The restore worked fine and everything seemed normal. Then I started getting daily messages that windows was not activated or valid and I needed to install and run WindowsActivationUpdate.exe. Doing that gives me an error message from Windows Standalone Installer - 0xc800247. I downloaded and ran SURT. I got the same error message

This error code appears in numbers posts on many websites. Some "answers" say to update Intel hard drive drivers. Running Intel update software does not show my any recommended updates to disk drivers. My Computer says the driver for my hard drive is from Microsoft.

I have tried various other proposed fixes. None of them worked.

Running WindowsUpdate gets a message that "cannot check for updates because the service is not running." In Services, it says the Windows Update service is automatic and running. I've tried stopping and starting. Same errors. This problem has been widely reported.

MS support sent me to the Fixit site. Running the Fixit for Windows Update gets a Fixit crash. The tech had me run several other Fixits that didn't help. He said it was probably malware. But too many people are reporting this error with no one coming up with a malware cause.

Running MGADiag.exe gets:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DHP3K-G24QB-7P6MR
Windows Product Key Hash: 2o01z4/JSlwqdlryJE+1lS90YDE=
Windows Product ID: 00426-068-6159034-86311
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E4A8CE87-463B-4F9C-9976-C01535936840}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4A8CE87-463B-4F9C-9976-C01535936840}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7P6MR</PKey><PID>00426-068-6159034-86311</PID><PIDType>5</PIDType><SID>S-1-5-21-3044028874-2938419013-1571717360</SID><SYSTEM><Manufacturer>Panasonic Corporation</Manufacturer><Model>CF-W8EWEZZAM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.50L14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090605000000.000000+000</Date></BIOS><HWID>F1010C00018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MATBIO</OEMID><OEMTableID>CFW8W-1 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-615903-00-1033-7600.0000-0842011
Installation ID: 017670176562246312779600504210587835660945563903852160
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7P6MR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/4/2013 11:22:00 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:3:2013 12:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAABAAAABAABAAEAeqjuDxonUAdsbDCH1r2YJEgu3KJgwkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MATBIO CFW8W-1
FACP MATBIO CFW8W-1
HPET A M I ICH7HPET
MCFG A M I GMCH945.
SLIC MATBIO CFW8W-1
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
TCPA MATBIO CFW8W-1
SSDT PmRef CpuPm
_________________________________________

Scannow:
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

That log is attached.


My System SpecsSystem Spec
.
05 Apr 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
05 Apr 2013   #3
Randysea

Windows 7 Pro 64 bit
 
 

Thank you, NoelDP. I have seen this suggestion posted elsewhere. I hesitated because these are described as RAID drivers. I don't have a RAID array, just a single hard drive with two partitions.

Also, the iata_enu.exe listing says:
"Operating Systems:Windows Server 2003 *, Windows Vista *, Windows XP *"

I have Windows 7.

Given those two potential questions, do you still recommend running Intel's iata_enu.exe?
------------------------------------------------------------
REVISION: After writing the above, I went back to the Intel website. In addition to the info above that seemed to disqualify my system, I found a readme.txt.
It gives much more info. It says the drivers do apply to Windows 7 and to a host of non-RAID controllers.
These include my
Intel(R) ICH9M-E/M SATA AHCI Controller

It also gives instructions for installation that cover pages and pages.
I hope it turns out to be simpler than that.

-------------------------------------------------------------------

Also, I should clarify the warning I get each day. I had paraphrased it in the original post. It is: "Windows Activation Technologies. This computer is not running genuine Windows." This is followed by some instructions about resolving online by downloading the Windows Activation Update program. Running this program is where the
error 0xc800247 first appeared and still appears. At the bottom left of the warning window, greyed out, is 0x8004fe21.

Randy
My System SpecsSystem Spec
.

05 Apr 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The drivers DO apply to WIndows 7 click on the 'more' link.They DO apply also to AHCI systems with single drives - I have that set installed on this laptop (with a single drive installed), and had another set installed on my other laptop (with twin non-RAID drives) in Vista.

The error messages you are getting are typical of the problem.

Install the drivers.
My System SpecsSystem Spec
05 Apr 2013   #5
Randysea

Windows 7 Pro 64 bit
 
 

Thank you, Noel. I ran the Intel driver updates. After that, Windows Update worked and offered me 13 important and dozens of other updates. I went with the important ones for now. Looks like all is still well after a couple of reboots.

As you asked, the new MSADiag is below.

Did I say thank you? Ok, one more time: THANK YOU.

Randy

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DHP3K-G24QB-7P6MR
Windows Product Key Hash: 2o01z4/JSlwqdlryJE+1lS90YDE=
Windows Product ID: 00426-068-6159034-86311
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E4A8CE87-463B-4F9C-9976-C01535936840}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4A8CE87-463B-4F9C-9976-C01535936840}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7P6MR</PKey><PID>00426-068-6159034-86311</PID><PIDType>5</PIDType><SID>S-1-5-21-3044028874-2938419013-1571717360</SID><SYSTEM><Manufacturer>Panasonic Corporation</Manufacturer><Model>CF-W8EWEZZAM</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.50L14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090605000000.000000+000</Date></BIOS><HWID>F1010C00018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MATBIO</OEMID><OEMTableID>CFW8W-1 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-615903-00-1033-7600.0000-0842011
Installation ID: 017670176562246312779600504210587835660945563903852160
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7P6MR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/5/2013 5:28:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:3:2013 12:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAABAAAABAABAAEAeqjuDxonUAdsbDCH1r2YJEgu3KJgwkbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MATBIO CFW8W-1
FACP MATBIO CFW8W-1
HPET A M I ICH7HPET
MCFG A M I GMCH945.
SLIC MATBIO CFW8W-1
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
TCPA MATBIO CFW8W-1
SSDT PmRef CpuPm
My System SpecsSystem Spec
06 Apr 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks fine now - have fun.
My System SpecsSystem Spec
Reply

 Windows 7 Ult, updates won't run, Fixit crashes; error 0xc800247




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Error code 8004fe2c using Fixit
Fixit will NOT fix sh..! I'm having a problem with my windows phone...what's new right? Then I tried to run the Fixit to see if it would solve the problem. Then this error code 8004fe2c pops out. I tried other fixes from Fixit just to see, and all of them I get the same error code! What can it...
Performance & Maintenance
Computer is slow to respond BSOD upon trying to install updates/FixIt
I Can't seem to figure out what went wrong. I think it needs a Device driver update of some sort. I am running Windows 7 64 bit off of an original MS DVD that was installed only about a month ago. I built this system a little over a year ago. I have since pulled some memory sticks (sent for RMA) as...
BSOD Help and Support
Windows 7 crashes after updates
Hi, new to windows 7 and these forums. I am looking for some advice. I have an HP NC6400 laptop Dual core 2.16ghz 2gb ram new 320g hdd I just got windows 7 professional from msdn and everything works brilliantly until the automatic updates install (I have now set them to manual). My...
BSOD Help and Support
Windows Updates Causes Crashes
It appears that some of the windows updates have been causing my computer to crash. I had it on automatic updates previously and it crashed several times. System restore didn't work and my computer guy had to do a repair install for me several times, as it kept crashing on him also. We now have...
Windows Updates & Activation
Windows Updates crashes
Every time I get an update that requires rebooting the reboot crashes and reboots again bringing me to launch start up repair. Startup repair crashes before it fully starts reboot the machine again. Then I select normal boot and sometimes it comes out of it and boots up. I'm getting sick of this.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:08.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App