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Windows 7: BSOD following KB2670838, and unable to uninstall update

06 Apr 2013   #1

Windows 7 Home Premium x64
 
 
BSOD following KB2670838, and unable to uninstall update

Hi there,

At a loss as to what to do now I have a very regularly BSODing laptop, which looks to be down to the installation of KB2670838.

I initially uninstalled a series of windows updates following the sudden onset of BSODs, but it failed to uninstall KB2670838, and after lots of reading, this seems likely to be the cause of the issues.


I'm not so much worried about the BSODs - given the apparent cause documented all over the place -however, what worries / frustrates me is that I can't uninstall KB2670838, with the errror "An error has occurred. Not all of the updates were successfully uninstalled." After scouring google, I have got nowhere in resolving the problem.

I have tried System Update Readiness tool, but this comes back with no errors:

Code:
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-06 21:48
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 88
No errors detected
Would really welcome suggestions as to next steps. CBS zip attached.

If you need any other sys info, log files, memory dumps etc, please confirm, and I'll send across.

Thanks in advance!

Tom

My System SpecsSystem Spec
.

07 Apr 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome leplop find the date of the update and system restore to before that.

Now in the system restore it might not give you many dates but be patient and do what is in mt pic.

I am assuming that you know where system restore is - sorry but a lot of folks don't

Once you get back to before that point update in bits leaving out that particular one.

Tip never a good idea to download and install updates in large batches


Attached Images
 
My System SpecsSystem Spec
07 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

If/when the System Restore fails....
Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
.


07 Apr 2013   #4

Windows 7 Home Premium x64
 
 

Thanks guys (or girls?!)!

Frustratingly, I didn't have system restore set up; was one of my first routes to repair, but alas no luck!

Following the instructions...

1) Run SURT... already done, as mentioned in first post; no errors detected

2) SFC scan; fails...

C:\Users\sqg>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 88% complete.

Windows Resource Protection could not perform the requested operation.


...another hurdle to overcome?! [Having Googled this, I am currently running a full Malwarebytes scan, to see if this brings up anything malicious that could be stopping scan completing; will update you when complete]

3) Windows Update Error Codes... N/A as far as I can see; uninstalls don't seem to display specific errors

4) Log Collection... CBS.zip attached in first post


Cheers!

Tom
My System SpecsSystem Spec
07 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

SFC usually fails because of corruption of critical files or registry entries.

There are no errors showing in the SFC output - which stops abruptly part-way through.

The rest of the CBS log itself is interesting....

Code:
Line 4973: 2013-04-06 21:41:53, Error                 CSI    0000000e (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #92918# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 218 ("\Device\HarddiskVolume2\Windows\winsxs\ManifestCache\a786a517e28d5687_blobs.bin"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x119e650, data = {l:0 b:}, byteoffset = 41172720 (0x0000000002743ef0), key = (null))
 Line 4975: 2013-04-06 21:41:53, Error                 CSI    0000000f@2013/4/6:20:41:53.039 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c0000185 [Error,Facility=(system),Code=389 (0x0185)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
 Line 4977: 2013-04-06 21:41:53, Error                 CSI    00000010 (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #92917# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:1397 b:}, Offset = 41172720 (0x0000000002743ef0), Disposition = 0)[gle=0xd0000185]
 Line 4978: 2013-04-06 21:41:53, Error                 CSI    00000011 (F) HRESULT_FROM_WIN32(1117) #92686# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = Windows 7-Microsoft-Windows-DownlevelApisets-Com-WinIP-Deployment-LanguagePack, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [133]"Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~hu-HU~7.1.7601.16492.DownlevelApisets-Com-WinIP-LP", disp = 0)[gle=0x8007045d]
 Line 4987: 2013-04-06 21:41:53, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8007045d - ERROR_IO_DEVICE]
 Line 61020: 2013-04-06 21:45:13, Error                 CSI    000000f0 (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #474569# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 218 ("\Device\HarddiskVolume2\Windows\winsxs\ManifestCache\a786a517e28d5687_blobs.bin"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x119e650, data = {l:0 b:}, byteoffset = 41172720 (0x0000000002743ef0), key = (null))
 Line 61022: 2013-04-06 21:45:13, Error                 CSI    000000f1@2013/4/6:20:45:13.331 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c0000185 [Error,Facility=(system),Code=389 (0x0185)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
 Line 61024: 2013-04-06 21:45:13, Error                 CSI    000000f2 (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #474568# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:1397 b:}, Offset = 41172720 (0x0000000002743ef0), Disposition = 0)[gle=0xd0000185]
 Line 61025: 2013-04-06 21:45:13, Error                 CSI    000000f3 (F) HRESULT_FROM_WIN32(1117) #474337# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = Windows 7-Microsoft-Windows-DownlevelApisets-Com-WinIP-Deployment-LanguagePack, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [133]"Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~hu-HU~7.1.7601.16492.DownlevelApisets-Com-WinIP-LP", disp = 0)[gle=0x8007045d]
 Line 61034: 2013-04-06 21:45:13, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8007045d - ERROR_IO_DEVICE]
 Line 65993: 2013-04-06 21:45:36, Error                 CSI    000000fa (F) c00000b5 [Error,Facility=(system),Code=181 (0x00b5)] #552899# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 218 ("\Device\HarddiskVolume2\Windows\winsxs\ManifestCache\a786a517e28d5687_blobs.bin"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x119e650, data = {l:0 b:}, byteoffset = 41172720 (0x0000000002743ef0), key = (null))
 Line 65995: 2013-04-06 21:45:36, Error                 CSI    000000fb@2013/4/6:20:45:36.140 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c00000b5 [Error,Facility=(system),Code=181 (0x00b5)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
 Line 65997: 2013-04-06 21:45:36, Error                 CSI    000000fc (F) c00000b5 [Error,Facility=(system),Code=181 (0x00b5)] #552898# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:1397 b:}, Offset = 41172720 (0x0000000002743ef0), Disposition = 0)[gle=0xd00000b5]
 Line 65998: 2013-04-06 21:45:36, Error                 CSI    000000fd (F) HRESULT_FROM_WIN32(121) #552657# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = Windows 7-Microsoft-Windows-DownlevelApisets-Com-WinIP-Deployment-LanguagePack, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [133]"Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~hu-HU~7.1.7601.16492.DownlevelApisets-Com-WinIP-LP", disp = 0)[gle=0x80070079]
 Line 66007: 2013-04-06 21:45:36, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070079 - ERROR_SEM_TIMEOUT]
 Line 83250: 2013-04-06 21:45:47, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 117295: 2013-04-06 21:50:05, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
 Line 122691: 2013-04-06 22:14:38, Error                 CSI    000001dc (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #920525# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 218 ("\Device\HarddiskVolume2\Windows\winsxs\ManifestCache\a786a517e28d5687_blobs.bin"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x119e650, data = {l:0 b:}, byteoffset = 41172720 (0x0000000002743ef0), key = (null))
 Line 122693: 2013-04-06 22:14:38, Error                 CSI    000001dd@2013/4/6:21:14:38.963 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c0000185 [Error,Facility=(system),Code=389 (0x0185)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
 Line 122695: 2013-04-06 22:14:39, Error                 CSI    000001de (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #920524# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:1397 b:}, Offset = 41172720 (0x0000000002743ef0), Disposition = 0)[gle=0xd0000185]
 Line 122696: 2013-04-06 22:14:39, Error                 CSI    000001df (F) HRESULT_FROM_WIN32(1117) #920293# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = Windows 7-Microsoft-Windows-DownlevelApisets-Com-WinIP-Deployment-LanguagePack, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [133]"Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~hu-HU~7.1.7601.16492.DownlevelApisets-Com-WinIP-LP", disp = 0)[gle=0x8007045d]
 Line 122705: 2013-04-06 22:14:39, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8007045d - ERROR_IO_DEVICE]
In particular, this error...
Line 4987: 2013-04-06 21:41:53, Error CBS Failed to process single phase execution. [HRESULT = 0x8007045d - ERROR_IO_DEVICE]

frequently indicates a problem with the disk drive or controller.


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.
My System SpecsSystem Spec
07 Apr 2013   #6

Windows 7 Home Premium x64
 
 

Many thanks for the prompt reply, Noel. Much appreciated.

Will try your suggestions and will let you know the results.

PS, here are a few screens - the failure write dump perhaps being another indication of disk drive issues?!



My System SpecsSystem Spec
07 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It certainly could be.
Please upload the Application events log as well.
C:\Windows\System32\winevt\logs\application.evtx
My System SpecsSystem Spec
07 Apr 2013   #8

Windows 7 Home Premium x64
 
 

Update...

Finished checkdisk (quite quick thanks to being a SSD @ 256GB, i guess).

Suffice to say, it fixed some bad sectors and other stuff. Upon reboot, I ran SFC, it completed (again fixing some errors), and rebooted fine.

Have now been able to uninstall KB2670838 without erroring out, and rebooted; so far, so good with no BSODs.

I'll obviously update should I continue to have problems, but in the event of my PC remaining back to normal, I'll just leave you with a big thank you and let you get back to other more important things!

Cheers!
My System SpecsSystem Spec
07 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please upload the Event log - it'll be interesting to see, and may tell us what happened.
My System SpecsSystem Spec
07 Apr 2013   #10

Windows 7 Home Premium x64
 
 

Do you mean the application event log which your referred to earlier, or one of the other aforementioned logs?
My System SpecsSystem Spec
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 BSOD following KB2670838, and unable to uninstall update




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