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Windows 7: unable to update windows 7 pro error x80244004

19 Apr 2013   #11

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yes - unfortunately it's not very enlightening.
The errors I highlighted haven't re-appeared - which is good - but on the other hand there are no obvious clues as to what the problem may be,
As you saw from the other thread, the last time that error appeared it may have been associated with bad blocks on the HD - Please post the Event logs .
C:\Windows\System32\winevt\logs\Application.evtx
C:\Windows\System32\winevt\logs\System.evtx



My System SpecsSystem Spec
.

19 Apr 2013   #12

windows 7 pro, 32 bit
 
 

here they are...
the first windows update error starts happening on the 26th of dec, at 9am
pj


Attached Files
File Type: zip application_events.zip (2.23 MB, 1 views)
File Type: zip system_events.zip (3.42 MB, 1 views)
My System SpecsSystem Spec
20 Apr 2013   #13

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I think your problems relate to an earlier error - following an update to .NET on 16 Nov 2012.
I would recommend running the .NET cleanup tool, from .NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs and then reinstalling .NET 4.5 from Download .NET Framework 4.5 from Official Microsoft Download Centre
My System SpecsSystem Spec
.


20 Apr 2013   #14

windows 7 pro, 32 bit
 
 

i have already used the dotnetfx cleanup tool... should have mentioned that.. i will try again and report back
pj
My System SpecsSystem Spec
20 Apr 2013   #15

windows 7 pro, 32 bit
 
 

no go. ran the tool (i have attached the log) and restarted the pc... same error.

pj

NOTE: i just ran the cleanup, i did not re-install 4.5.. i have no need for it and WU has no need for it
NOTE: changed users, disabled UAC, restarted, ran tool again (under admin account).. still no luck


Attached Files
File Type: txt dotnetFX_cleanup_main.txt (148.4 KB, 1 views)
My System SpecsSystem Spec
20 Apr 2013   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

WU doesn't depend on it, but does install updates for it - but there appear to be other programs that do use at least some version of .NET (ELG ??)

There are a number of errors in the log - I'm not sure of their significance....
Code:
 Line 470: [04/20/13,10:37:53] ****ERROR**** MoveFileEx failed for 'C:\Windows\system32\mscorier.dll' with error code 5 - Access is denied.
 Line 470: [04/20/13,10:37:53] ****ERROR**** MoveFileEx failed for 'C:\Windows\system32\mscorier.dll' with error code 5 - Access is denied.
 Line 473: [04/20/13,10:37:56] ****ERROR**** MoveFileEx failed for 'C:\Windows\system32\mscories.dll' with error code 5 - Access is denied.
 Line 473: [04/20/13,10:37:56] ****ERROR**** MoveFileEx failed for 'C:\Windows\system32\mscories.dll' with error code 5 - Access is denied.
 Line 477: [04/20/13,10:37:58] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\NETFXSBS10.exe' with error code 5 - Access is denied.
 Line 477: [04/20/13,10:37:58] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\NETFXSBS10.exe' with error code 5 - Access is denied.
 Line 481: [04/20/13,10:38:01] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_diasymreader.dll' with error code 5 - Access is denied.
 Line 481: [04/20/13,10:38:01] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_diasymreader.dll' with error code 5 - Access is denied.
 Line 484: [04/20/13,10:38:03] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_iehost.dll' with error code 5 - Access is denied.
 Line 484: [04/20/13,10:38:03] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_iehost.dll' with error code 5 - Access is denied.
 Line 487: [04/20/13,10:38:06] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.jscript.dll' with error code 5 - Access is denied.
 Line 487: [04/20/13,10:38:06] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.jscript.dll' with error code 5 - Access is denied.
 Line 490: [04/20/13,10:38:08] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.vsa.vb.codedomprocessor.dll' with error code 5 - Access is denied.
 Line 490: [04/20/13,10:38:08] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.vsa.vb.codedomprocessor.dll' with error code 5 - Access is denied.
 Line 493: [04/20/13,10:38:11] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscordbi.dll' with error code 5 - Access is denied.
 Line 493: [04/20/13,10:38:11] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscordbi.dll' with error code 5 - Access is denied.
 Line 496: [04/20/13,10:38:13] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorrc.dll' with error code 5 - Access is denied.
 Line 496: [04/20/13,10:38:13] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorrc.dll' with error code 5 - Access is denied.
 Line 499: [04/20/13,10:38:16] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorsec.dll' with error code 5 - Access is denied.
 Line 499: [04/20/13,10:38:16] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorsec.dll' with error code 5 - Access is denied.
 Line 502: [04/20/13,10:38:18] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.configuration.install.dll' with error code 5 - Access is denied.
 Line 502: [04/20/13,10:38:18] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.configuration.install.dll' with error code 5 - Access is denied.
 Line 505: [04/20/13,10:38:21] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.data.dll' with error code 5 - Access is denied.
 Line 505: [04/20/13,10:38:21] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.data.dll' with error code 5 - Access is denied.
 Line 508: [04/20/13,10:38:23] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.enterpriseservices.dll' with error code 5 - Access is denied.
 Line 508: [04/20/13,10:38:23] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.enterpriseservices.dll' with error code 5 - Access is denied.
 Line 511: [04/20/13,10:38:26] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_VsaVb7rt.dll' with error code 5 - Access is denied.
 Line 511: [04/20/13,10:38:26] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_VsaVb7rt.dll' with error code 5 - Access is denied.
 Line 514: [04/20/13,10:38:28] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_wminet_utils.dll' with error code 5 - Access is denied.
 Line 514: [04/20/13,10:38:28] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_wminet_utils.dll' with error code 5 - Access is denied.
 Line 517: [04/20/13,10:38:31] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbscmp10.dll' with error code 5 - Access is denied.
 Line 517: [04/20/13,10:38:31] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbscmp10.dll' with error code 5 - Access is denied.
 Line 522: [04/20/13,10:38:33] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\v1.0.3705\mscormmc.dll' with error code 5 - Access is denied.
 Line 522: [04/20/13,10:38:33] ****ERROR**** MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\v1.0.3705\mscormmc.dll' with error code 5 - Access is denied.
S
These entries are actually for .NET 1.1

There are also a lot of errors in your event logs for Office SIP
My System SpecsSystem Spec
20 Apr 2013   #17

windows 7 pro, 32 bit
 
 

ya, office sip is our little chat program i use.. if the server computer is off, it cannot connect, and it writes an error in the event log.. been using it for years, and am aware, but thanks.

edit: yes, i saw access denied, even though i ran it on a standard user account, but ran as admin. i logged out, ran it under the admin account. then even disabled UAC, changed the other user to admin, restarted, ran dotnet, restarted, and tried windows update. nothing. same error

EDIT: interesting! i am able to update microsoft security essentials! had to click UPDATE manually.. but usually it would fail with the same error code as windows update, the 80244004 error.. but it is updating as i type... and succeeded.. this happened once before.. but sure enough, when i hit update again, i am now getting the same error...


first time:
Microsoft Antimalware signature version has been updated.
Current Signature Version: 1.149.240.0
Previous Signature Version: 1.147.1793.0
Signature Type: AntiSpyware
Update Type: Full
User: FrontDesk-PC\Front Desk
Current Engine Version: 1.1.9402.0
Previous Engine Version: 1.1.9302.0

second time:
Microsoft Antimalware has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.149.240.0
Update Source: Microsoft Update Server
Update Stage: Search
Source Path: http://www.microsoft.com
Signature Type: AntiVirus
Update Type: Full
User: NT AUTHORITY\SYSTEM
Current Engine Version:
Previous Engine Version: 1.1.9402.0
Error code: 0x80244004
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

one of them is this:
Microsoft Antimalware has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.147.1793.0
Update Source: Microsoft Malware Protection Center
Update Stage: Install
Source Path: http://go.microsoft.com/fwlink/?Link...D-99752CCA7094
Signature Type: AntiVirus
Update Type: Full
User: NT AUTHORITY\NETWORK SERVICE
Current Engine Version:
Previous Engine Version: 1.1.9302.0
Error code: 0x8000ffff
Error description: Catastrophic failure
My System SpecsSystem Spec
20 Apr 2013   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

MSE uses a slightly different mechanism than the usual Windows Update one for its updates.


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
20 Apr 2013   #19

windows 7 pro, 32 bit
 
 

Farbar Service Scanner Version: 14-04-2013
Ran by pjrey (administrator) on 20-04-2013 at 12:07:44
Running from "\\office\documents\Firefox downloads"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
20 Apr 2013   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Those results are normal.
The only thing I can think of now, is a full reset of Windows Update....
http://support.microsoft.com/kb/971058 applies
My System SpecsSystem Spec
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 unable to update windows 7 pro error x80244004




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