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Windows 7: unable to update windows 7 pro error x80244004

15 Apr 2013   #1

windows 7 pro, 32 bit
 
 
unable to update windows 7 pro error x80244004

unable to update windows 7 pro error 80244004

i keep getting error 80244004. (
0x80244004 WU_E_PT_SOAPCLIENT_CONNECT Same as SOAPCLIENT_CONNECT_ERROR - SOAP client failed) i only had one antivirus, microsoft security essentials (4)

-tried the .net 4 uninstall / no change
-updated time
-replaced gte certs
-disabled win firewall and security essentials
-allow all *microsoft.com, *windowsupdates.microsoft.com in internet options
-no proxy
-active x filter is off on router
-changed dns server to googles
-ran the fixit, and manually as well
-ran the rediness tool (no errors in checkSUR.log
-chdisk, no issues
-sfc, no issues

thanks
pj

EDIT: i reinstalled MSE, and when i did, it downloaded the latest database. (which i was never able to do).. but sure enough, once it finished, i tried to manually hit the UPDATE button, and i get the same error as i do with windows update, x80224004

--
my log
--

Code:
###########  AU: Uninitializing Automatic Updates  ###########
2013-04-13    18:57:38:531    1052    d1c    Report    CWERReporter finishing event handling. (00000000)
2013-04-13    18:57:38:624    1052    d1c    Service    *********
2013-04-13    18:57:38:624    1052    d1c    Service    **  END  **  Service: Service exit [Exit code = 0x240001]
2013-04-13    18:57:38:624    1052    d1c    Service    *************
2013-04-13    18:59:50:272    1040     cc    Misc    ===========   Logging initialized (build: 7.6.7600.256, tz: -0500)  ===========
2013-04-13    18:59:50:287    1040     cc    Misc      = Process: C:\Windows\system32\svchost.exe
2013-04-13    18:59:50:287    1040     cc    Misc      = Module: c:\windows\system32\wuaueng.dll
2013-04-13    18:59:50:272    1040     cc    Service    *************
2013-04-13    18:59:50:287    1040     cc    Service    ** START **  Service: Service startup
2013-04-13    18:59:50:287    1040     cc    Service    *********
2013-04-13    18:59:50:338    1040     cc    Agent      * WU client version 7.6.7600.256
2013-04-13    18:59:50:338    1040     cc    Agent      * Base directory: C:\Windows\SoftwareDistribution
2013-04-13    18:59:50:339    1040     cc    Agent      * Access type: No proxy
2013-04-13    18:59:50:339    1040     cc    Agent      * Network state: Connected
2013-04-13    18:59:50:685    1040    b4c    Report    CWERReporter::Init succeeded
2013-04-13    18:59:50:685    1040    b4c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
2013-04-13    18:59:50:685    1040    b4c    Agent    ***********  Agent: Initializing global settings cache  ***********
2013-04-13    18:59:50:685    1040    b4c    Agent      * WSUS server: <NULL>
2013-04-13    18:59:50:685    1040    b4c    Agent      * WSUS status server: <NULL>
2013-04-13    18:59:50:685    1040    b4c    Agent      * Target group: (Unassigned Computers)
2013-04-13    18:59:50:685    1040    b4c    Agent      * Windows Update access disabled: No
2013-04-13    18:59:50:694    1040    b4c    DnldMgr    Download manager restoring 0 downloads
2013-04-13    18:59:50:742    1040    b4c    AU    ###########  AU: Initializing Automatic Updates  ###########
2013-04-13    18:59:50:742    1040    b4c    AU      # Approval type: Scheduled (User preference)
2013-04-13    18:59:50:742    1040    b4c    AU      # Scheduled install day/time: Every day at 11:00
2013-04-13    18:59:50:742    1040    b4c    AU      # Auto-install minor updates: Yes (User preference)
2013-04-13    18:59:50:742    1040    b4c    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
2013-04-13    18:59:50:769    1040    b4c    AU    Setting AU scheduled install time to 2013-04-14 16:00:00
2013-04-13    18:59:51:338    1040     cc    Report    ***********  Report: Initializing static reporting data  ***********
2013-04-13    18:59:51:338    1040     cc    Report      * OS Version = 6.1.7601.1.0.65792
2013-04-13    18:59:51:338    1040     cc    Report      * OS Product Type = 0x00000030
2013-04-13    18:59:51:359    1040     cc    Report      * Computer Brand = Dell Inc.
2013-04-13    18:59:51:359    1040     cc    Report      * Computer Model = OptiPlex 380                 
2013-04-13    18:59:51:366    1040     cc    Report      * Bios Revision = A02
2013-04-13    18:59:51:366    1040     cc    Report      * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A02
2013-04-13    18:59:51:366    1040     cc    Report      * Bios Release Date = 2010-08-27T00:00:00
2013-04-13    18:59:51:366    1040     cc    Report      * Locale ID = 1033
2013-04-13    18:59:51:412    1040    b4c    AU    Successfully wrote event for AU health state:1
2013-04-13    18:59:51:417    1040    b4c    AU    Initializing featured updates
2013-04-13    18:59:51:444    1040    b4c    AU    Found 0 cached featured updates
2013-04-13    18:59:51:444    1040    b4c    AU    Successfully wrote event for AU health state:1
2013-04-13    18:59:51:445    1040    b4c    AU    Successfully wrote event for AU health state:1
2013-04-13    18:59:51:445    1040    b4c    AU    AU finished delayed initialization
2013-04-13    18:59:53:008    1040    b4c    AU    Triggering AU detection through DetectNow API
2013-04-13    18:59:53:008    1040    b4c    AU    Triggering Online detection (interactive)
2013-04-13    18:59:53:009    1040     cc    AU    #############
2013-04-13    18:59:53:018    1040     cc    AU    ## START ##  AU: Search for updates
2013-04-13    18:59:53:018    1040     cc    AU    #########
2013-04-13    18:59:53:020    1040     cc    AU    <<## SUBMITTED  ## AU: Search for updates [CallId =  {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
2013-04-13    18:59:53:020    1040    e88    Agent    *************
2013-04-13    18:59:53:020    1040    e88    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-13    18:59:53:020    1040    e88    Agent    *********
2013-04-13    18:59:53:020    1040    e88    Agent      * Online = Yes; Ignore download priority = No
2013-04-13    18:59:53:020    1040    e88    Agent      * Criteria =  "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and  DeploymentAction='Uninstallation' or IsInstalled=1 and  DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0  and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-04-13    18:59:53:020    1040    e88    Agent      * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2013-04-13    18:59:53:020    1040    e88    Agent      * Search Scope = {Machine}
2013-04-13    18:59:53:020    1040    e88    Setup    Checking for agent SelfUpdate
2013-04-13    18:59:53:021    1040    e88    Setup    Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
2013-04-13    18:59:53:057    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    18:59:53:095    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:53:546    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
2013-04-13    18:59:53:546    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-04-13    18:59:53:546    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.windowsupdate.com/v9...v4wuredir.cab:  error 0x80190194
2013-04-13    18:59:53:546    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    18:59:53:553    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:55:016    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
2013-04-13    18:59:55:016    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-04-13    18:59:55:016    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.microsoft.com/v9/1/w...v4wuredir.cab:  error 0x80190194
2013-04-13    18:59:55:016    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    18:59:55:023    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:56:813    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    18:59:56:821    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:56:833    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-04-13    18:59:56:861    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:57:203    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-04-13    18:59:57:210    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:57:279    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-04-13    18:59:57:315    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:57:415    1040    e88    Misc    Validating  signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-04-13    18:59:57:424    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    18:59:57:514    1040    e88    Setup    Determining whether a new setup handler needs to be downloaded
2013-04-13    18:59:57:514    1040    e88    Setup    SelfUpdate handler is not found.  It will be downloaded
2013-04-13    18:59:57:534    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-13    18:59:59:498    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is  already installed.
2013-04-13    18:59:59:498    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-13    18:59:59:515    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is  already installed.
2013-04-13    18:59:59:515    1040    e88    Setup    Evaluating  applicability of setup package  "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-04-13    18:59:59:538    1040    e88    Setup    Setup package  "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"  is already installed.
2013-04-13    18:59:59:538    1040    e88    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
2013-04-13    18:59:59:689    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    18:59:59:701    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    19:00:00:339    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
2013-04-13    19:00:00:339    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-04-13    19:00:00:339    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.windowsupdate.com/v9...v4wuredir.cab:  error 0x80190194
2013-04-13    19:00:00:339    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    19:00:00:348    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    19:00:00:538    1040    e88    Misc    WARNING: WinHttp:  SendRequestToServerForFileInformation failed with 0x80190194
2013-04-13    19:00:00:538    1040    e88    Misc    WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2013-04-13    19:00:00:538    1040    e88    Misc    WARNING:  DownloadFileInternal failed for  http://download.microsoft.com/v9/1/w...v4wuredir.cab:  error 0x80190194
2013-04-13    19:00:00:539    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    19:00:00:551    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    19:00:00:697    1040    e88    Misc    Validating  signature for  C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2013-04-13    19:00:00:707    1040    e88    Misc     Microsoft signed: Yes
2013-04-13    19:00:00:713    1040    e88    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
2013-04-13    19:00:00:713    1040    e88    PT      + ServiceId =  {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =  https://update.microsoft.com/v6/Clie...ce/client.asmx
2013-04-13    19:00:01:430    1040    e88    PT    WARNING: GetConfig  failure, error = 0x80244004, soap client error = 4, soap error code = 0,  HTTP status code = 200
2013-04-13    19:00:01:430    1040    e88    PT    WARNING: PTError: 0x80244004
2013-04-13    19:00:01:431    1040    e88    PT    WARNING: GetConfig_WithRecovery failed: 0x80244004
2013-04-13    19:00:01:431    1040    e88    PT    WARNING: RefreshConfig failed: 0x80244004
2013-04-13    19:00:01:431    1040    e88    PT    WARNING: RefreshPTState failed: 0x80244004
2013-04-13    19:00:01:431    1040    e88    PT    WARNING: Sync of Updates: 0x80244004
2013-04-13    19:00:01:431    1040    e88    PT    WARNING: SyncServerUpdatesInternal failed: 0x80244004
2013-04-13    19:00:01:431    1040    e88    Agent      * WARNING: Failed to synchronize, error = 0x80244004
2013-04-13    19:00:01:484    1040    e88    Agent      * WARNING: Exit code = 0x80244004
2013-04-13    19:00:01:484    1040    e88    Agent    *********
2013-04-13    19:00:01:484    1040    e88    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-04-13    19:00:01:484    1040    e88    Agent    *************
2013-04-13    19:00:01:484    1040    e88    Agent    WARNING: WU client failed Searching for update with error 0x80244004
2013-04-13    19:00:01:485    1040    a14    AU    >>##  RESUMED   ## AU: Search for updates [CallId =  {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
2013-04-13    19:00:01:485    1040    a14    AU      # WARNING: Search callback failed, result = 0x80244004
2013-04-13    19:00:01:485    1040    a14    AU      # WARNING: Failed to find updates with error code 80244004
2013-04-13    19:00:01:485    1040    a14    AU    #########
2013-04-13    19:00:01:485    1040    a14    AU    ##  END  ##  AU:  Search for updates [CallId = {5397F9F7-2B7F-4E84-B3EE-9B8FACEEADCC}]
2013-04-13    19:00:01:485    1040    a14    AU    #############
2013-04-13    19:00:01:485    1040    a14    AU    Successfully wrote event for AU health state:1
2013-04-13    19:00:01:485    1040    a14    AU    AU setting next detection timeout to 2013-04-14 05:00:01
2013-04-13    19:00:01:486    1040    a14    AU    Setting AU scheduled install time to 2013-04-14 16:00:00
2013-04-13    19:00:01:486    1040    a14    AU    Successfully wrote event for AU health state:1
2013-04-13    19:00:01:487    1040    a14    AU    Successfully wrote event for AU health state:1
2013-04-13    19:00:01:516    1040    e88    Report    CWERReporter finishing event handling. (00000000)
2013-04-13    19:00:06:499    1040    e88    Report    REPORT EVENT:  {719C0ABC-61C6-403B-A58C-CD3E77CABA3F}    2013-04-13  19:00:01:484-0500    1    148    101     {00000000-0000-0000-0000-000000000000}    0    80244004     AutomaticUpdates    Failure    Software  Synchronization    Windows Update Client failed to detect with error  0x80244004.
2013-04-13    19:00:06:561    1040    e88    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-04-13    19:00:06:561    1040    e88    Report    WER Report sent:  7.6.7600.256 0x80244004 00000000-0000-0000-0000-000000000000 Scan 101  Unmanaged
2013-04-13    19:00:06:561    1040    e88    Report    CWERReporter finishing event handling. (00000000)



My System SpecsSystem Spec
.

17 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
17 Apr 2013   #3

windows 7 pro, 32 bit
 
 

here is my cbs.log

pj
My System SpecsSystem Spec
.


17 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

What on earth have you been up to?
Code:
 Line 21872: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21874: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21889: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21891: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
I've never seen that error before!

Please post the rest of the requested data.
My System SpecsSystem Spec
18 Apr 2013   #5

windows 7 pro, 32 bit
 
 

i have been upto nothing... this is a pc ran only in USER mode... (not admin)
i have done nothing special with it...

what other data do you need? i posted the entire cbs file... (ran both sfc and chdsk before (and system rediness tool)

what else would you like?
pj
My System SpecsSystem Spec
18 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

We need the whole CBS folder, not just the log. Zip up the whole folder and attach it to your next post please

Tom
My System SpecsSystem Spec
18 Apr 2013   #7

windows 7 pro, 32 bit
 
 

oh, gotcha, sorry about that
here is the folder in its entirety
pj


Attached Files
File Type: zip CBS.zip (2.91 MB, 3 views)
My System SpecsSystem Spec
18 Apr 2013   #8

windows 7 pro, 32 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
What on earth have you been up to?
Code:
 Line 21872: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-ActiveX.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21874: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21889: 2013-04-14 00:31:02, Error                 CBS    Failed to verify if mum file \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.mum is vouched for by catalog \\?\c:\84d5458d30d4914d4273c13d20\Sandbox\WUClient-SelfUpdate-Aux-TopLevel.cab\update.cat. [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
 Line 21891: 2013-04-14 00:31:02, Error                 CBS    Failed to create internal package [HRESULT = 0x8007047f - ERROR_APP_WRONG_OS]
I've never seen that error before!

Please post the rest of the requested data.

yes you have

KB2736422 & KB2773072 Fails to Install
My System SpecsSystem Spec
19 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ok - so my memory is going.
That doesn't alter the fact that we need ALL the data requested to be able to have a chance of seeing what's wrong.
My System SpecsSystem Spec
19 Apr 2013   #10

windows 7 pro, 32 bit
 
 

you have it all now... don't you?
My System SpecsSystem Spec
Reply

 unable to update windows 7 pro error x80244004




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