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Windows 7: IE 10 install failure - Error code 9C57

17 Apr 2013   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Tom - that must be run as Admin, or it produces an empty zipfile.
Thanks


My System SpecsSystem Spec
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17 Apr 2013   #12
johnss001

Windows 7 Home Premium x64 SP1
 
 

Sorry it took me so long!

Two files requested are attached.


Attached Files
File Type: zip tom982.zip (22 Bytes, 6 views)
File Type: log WindowsUpdate.log (1.26 MB, 8 views)
My System SpecsSystem Spec
17 Apr 2013   #13
johnss001

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
To be perfectly honest Johnss I am not real good at reading those CBS reports the text docs report nothing and I am really not sure of hat those others contain mate as I cannot open them.

Do you want me to pass this onto the more help thread?

Just out of interest how old is the machine - out of warranty? if not then get it fixed by them.

Let me know what you want to do.
Machine is approx. 4 years old... I'll see if warranty still applies.
My System SpecsSystem Spec
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17 Apr 2013   #14
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Thanks Tom and Noel cos I really am not real conversant with those readouts only real obvious ones.
My System SpecsSystem Spec
17 Apr 2013   #15
robertwnielsen

Windows 7 Ultimate
 
 

johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
My System SpecsSystem Spec
17 Apr 2013   #16
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Quote   Quote: Originally Posted by robertwnielsen View Post
johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
Good point Robert and am wondering re the Readiness tool too Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Centre
My System SpecsSystem Spec
17 Apr 2013   #17
johnss001

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by robertwnielsen View Post
johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
I had attempted to install this last night through the Microsoft download center and upon installation it stated that it was not applicable. Yes, I did download the correct version.
My System SpecsSystem Spec
17 Apr 2013   #18
johnss001

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Quote   Quote: Originally Posted by robertwnielsen View Post
johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
Good point Robert and am wondering re the Readiness tool too Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Centre
I did install SURT (KB947821) as it was one of the first steps in the pinned article for this forum.
My System SpecsSystem Spec
18 Apr 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by robertwnielsen View Post
johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
I believe that IE10 installation automatically downloads and attempts to install that update if necessary - but I'm not sure.
My System SpecsSystem Spec
18 Apr 2013   #20
robertwnielsen

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Quote   Quote: Originally Posted by robertwnielsen View Post
johnss001,

Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail.
I believe that IE10 installation automatically downloads and attempts to install that update if necessary - but I'm not sure.
NoelDP,

The last time I tried to install IE10 without KB2670838 (fresh install, W7 Ultimate), the install failed. I had 2670838 saved on a flash drive...installed it manually, rebooted, installed IE10--the install went without a hitch. So johnss001, I would recommend downloading 2670838 and installing it manually. If that update's not on your system, it can't hurt, right??
My System SpecsSystem Spec
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 IE 10 install failure - Error code 9C57




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