IE 10 install failure - Error code 9C57

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  1. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #11

    NoelDP said:
    Tom - that must be run as Admin, or it produces an empty zipfile.
    Thanks :)
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  3. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #12

    Sorry it took me so long!

    Two files requested are attached.
    IE 10 install failure - Error code 9C57 Attached Files
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  4. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #13

    ICit2lol said:
    To be perfectly honest Johnss I am not real good at reading those CBS reports the text docs report nothing and I am really not sure of hat those others contain mate as I cannot open them.

    Do you want me to pass this onto the more help thread?

    Just out of interest how old is the machine - out of warranty? if not then get it fixed by them.

    Let me know what you want to do.
    Machine is approx. 4 years old... I'll see if warranty still applies.
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  6. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #14

    Thanks Tom and Noel cos I really am not real conversant with those readouts only real obvious ones.
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  7. robertwnielsen
    Posts : 80
    Windows 7 Ultimate
       New #15

    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
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  8. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #16

    robertwnielsen said:
    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
    Good point Robert and am wondering re the Readiness tool too Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Centre
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  10. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #17

    robertwnielsen said:
    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
    I had attempted to install this last night through the Microsoft download center and upon installation it stated that it was not applicable. Yes, I did download the correct version.
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  11. johnss001
    Posts : 29
    Windows 7 Home Premium x64 SP1
    Thread Starter
       New #18

    ICit2lol said:
    robertwnielsen said:
    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
    Good point Robert and am wondering re the Readiness tool too Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Centre
    I did install SURT (KB947821) as it was one of the first steps in the pinned article for this forum.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #19

    robertwnielsen said:
    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
    I believe that IE10 installation automatically downloads and attempts to install that update if necessary - but I'm not sure.
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  13. robertwnielsen
    Posts : 80
    Windows 7 Ultimate
       New #20

    NoelDP said:
    robertwnielsen said:
    johnss001,

    Is KB2670838 installed on your system? Not having this installed can cause IE10 reinstalls to fail. :)
    I believe that IE10 installation automatically downloads and attempts to install that update if necessary - but I'm not sure.
    NoelDP,

    The last time I tried to install IE10 without KB2670838 (fresh install, W7 Ultimate), the install failed. I had 2670838 saved on a flash drive...installed it manually, rebooted, installed IE10--the install went without a hitch. So johnss001, I would recommend downloading 2670838 and installing it manually. If that update's not on your system, it can't hurt, right?? :)
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