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Windows 7: IE 10 install failure - Error code 9C57

26 Apr 2013   #31
johnss001

Windows 7 Home Premium x64 SP1
 
 

Ok Noel, please see attached! Thanks again.




Attached Files
File Type: zip NoelDP.zip (3.36 MB, 1 views)
My System SpecsSystem Spec
.
27 Apr 2013   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of errors in the logs - almost all to do with either networking or storage problems.
I would try updating the Intel Chipset drivers, and your RealTek network drivers.


Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

The Realtek card you appear to have is RTL8167 - for which there appear to be no official drivers available.
It's reported that the RTL8168 drivers work - see here... Realtek
My System SpecsSystem Spec
28 Apr 2013   #33
johnss001

Windows 7 Home Premium x64 SP1
 
 

Done... what's next?
My System SpecsSystem Spec
.

28 Apr 2013   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post fresh copies of the event logs.
My System SpecsSystem Spec
28 Apr 2013   #35
johnss001

Windows 7 Home Premium x64 SP1
 
 

Noel... latest attached, I think. I didn't do anything to create the logs so I am assuming that it is automatically configured to log in the background and this should be a new file right?


Attached Files
File Type: zip NoelDP2.zip (3.43 MB, 6 views)
My System SpecsSystem Spec
26 Jul 2013   #36
johnss001

Windows 7 Home Premium x64 SP1
 
 

Noel, any chance you looked at those logs??? I am still at a loss, no IE10 and constant reminders regarding the update...
My System SpecsSystem Spec
27 Jul 2013   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about the lack of response, it seems to have dropped off my radar.
I'm seeing nothing new in there - but it's probably all out of date now anyhow.
are other updates installing OK??
My System SpecsSystem Spec
27 Jul 2013   #38
johnss001

Windows 7 Home Premium x64 SP1
 
 

Yes everything seems to be updating fine, the only important update remaining is the IE10.
My System SpecsSystem Spec
27 Jul 2013   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's go back to the start and work from the basics again....

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
29 Jul 2013   #40
johnss001

Windows 7 Home Premium x64 SP1
 
 

Noel,

CBS.zip attached.

Ran the SFC scan

Running the SURT...

Let me know if you need anything else! Thanks for coming back to this old problem.
My System SpecsSystem Spec
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 IE 10 install failure - Error code 9C57




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