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Windows 7: IE 10 install failure - Error code 9C57


16 Apr 2013   #1

Windows 7 Home Premium x64 SP1
 
 
IE 10 install failure - Error code 9C57

First post, thanks in advance for any help.

Problem:

IE 10 update fails to install.

What I've done so far:

Updated all drivers for everything under device manager
Windows fixit program to no avail
Ran selective startup thru msconfig and attempted install to no avail
Installed SURT
Ran sfc /scannow

CBS.zip file attached, I think that's everything from the post instructions.

Thanks again!

My System SpecsSystem Spec
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16 Apr 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome johnss I saw the previous post back in March where the OP had to do a clean install again.

But I guess that isn't an option for you so is it just an update for the IE10 or the IE10 itself?
My System SpecsSystem Spec
16 Apr 2013   #3

Windows 7 Home Premium x64 SP1
 
 

IE 10 itself. And I don't think I would be able to do a clean install, windows 7 came installed on the laptop.
My System SpecsSystem Spec
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17 Apr 2013   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Well you can do what is known as a factory default. That is that Dell would have a partition there that cannot be touched except for an absolute wipe.

What one does is to power off and then power on while tapping the default key. For example Toshibas use the 0 (zero) key for this function.
See this DELL Inspiron - Restore to factory default settings

*Now before you go doing that and the torrent of updates again. I am still not sure where that IE10 came from it does come with Windows updates or you can go here Download Internet Explorer 10 this is where I am - best just Google IE10 download for Windows 7 but I am pretty sure it will be the same.
My System SpecsSystem Spec
17 Apr 2013   #5

Windows 7 Home Premium x64 SP1
 
 

The download attempt was through Microsoft update. I attempted to download through the link you provided with no such luck. I will look into the factory default.. I take it there is nothing that can be done with the CBS file?
My System SpecsSystem Spec
17 Apr 2013   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

To be perfectly honest Johnss I am not real good at reading those CBS reports the text docs report nothing and I am really not sure of hat those others contain mate as I cannot open them.

Do you want me to pass this onto the more help thread?

Just out of interest how old is the machine - out of warranty? if not then get it fixed by them.

Let me know what you want to do.
My System SpecsSystem Spec
17 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can see no problems in either the CBS/SFC log, nor the CheckSUR logs.
Please post the C:\Windows\Windowsupdate.log file and I'll see if I can make any sense out of it.
My System SpecsSystem Spec
17 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello johnss001 and welcome to the forums

In addition to Noel's request, can you upload the patch logs please? I have written a batch file to collect these logs for you. Download the attached file, Log Collection.bat, and double click on it to run it. It should create a file on your Desktop, tom982.zip, attach this to your next post please

Credit to Peter Mortensen@superuser.com for the vbs script.

Tom


Attached Files
File Type: bat Log Collection.bat (858 Bytes, 10 views)
My System SpecsSystem Spec
17 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Tom - that must be run as Admin, or it produces an empty zipfile.
My System SpecsSystem Spec
17 Apr 2013   #10

Windows 7 Home Premium x64 SP1
 
 

Noel, Tom... thanks! Give me some time as I am not at my computer at the moment, but as soon as I get home I will do that.
My System SpecsSystem Spec
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 IE 10 install failure - Error code 9C57




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