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Windows 7: Windows 7 Home Premium X64 (windows update issue)


18 Apr 2013   #1

Windows 7 Home Premium x64 SP1
 
 
Windows 7 Home Premium X64 (windows update issue)

Hello everyone, I am new here.
I have an issue with Windows Update, $OS Windows 7 Home premium x64 SP1 on a ASUS laptop I bought few months ago. I have attached 2 screenshots that will explain everything better, it seems that the text in windows update is missing completely. I don't know what caused this because it used to work correctly but I stopped the updates manually and turned off notifications in action center. Also , the operating system was set to the Italian language but i've changed it to EN using Vistalizator. I googled the problem a bit and found you guys, I've tried to merge a Windows_Update.reg file that Brink posted in order to set the service to default parameters but that won't help at all. Also in the services list as you can see in the screenshot (I highlighted the windows update service) in the description area of the service says "<Failed to Read Description. Error Code: 15100 >"
I'm kindly asking for your help and or suggestions/ideas.
Thanks in advance.



Attached Thumbnails
Windows 7 Home Premium X64 (windows update issue)-screenshot.jpg   Windows 7 Home Premium X64 (windows update issue)-screenshot2.jpg  
My System SpecsSystem Spec
.

19 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Bacilul and welcome to the forums

Do you use registry cleaners/optimisers? This sort of problem seems right up their street!

Can you post the requested data please: Windows Update Posting Instructions

Tom
My System SpecsSystem Spec
19 Apr 2013   #3

Windows 7 Home Premium x64 SP1
 
 

Hello Tom and thank you. I also apologize for not posting requested information.
I've installed SURT and ran the check , found corrupted files but was unable to fix some of them details are included in the cbs log, bla bla. I use CCCleaner from time to time but I doubt that's what caused this. I've attached the cbs directory. Thank you very much in advance Tom


Attached Files
File Type: zip CBS.zip (4.41 MB, 3 views)
My System SpecsSystem Spec
.


19 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Bacilul,

Your CheckSUR log indicates that the System Update Readiness Tool has fixed 25 problems which is great.

Your CBS log is showing two corrupt files which we will need to fix:

Code:
2013-04-19 19:53:40, Info                  CSI    000004e8 [SR] Repairing 1 components
2013-04-19 19:53:40, Info                  CSI    000004e9 [SR] Beginning Verify and Repair transaction
2013-04-19 19:53:40, Info                  CSI    000004ea Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004eb [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-19 19:53:40, Info                  CSI    000004ec Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004ed [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-19 19:53:40, Info                  CSI    000004ee [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2013-04-19 19:53:40, Info                  CSI    000004ef Hashes for file member \??\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004f0 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004f1 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

    https://dl.dropboxusercontent.com/u/...lul/SFCFix.zip
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Tom
My System SpecsSystem Spec
19 Apr 2013   #5

Windows 7 Home Premium x64 SP1
 
 

Hello Tom, and thanks for your fast reply. I dislike forums for the "delayed chat" part which I'm not used to. I have to check from time to time , did Tom replied ? hehe
Here's the code :
Code:
SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 01:11:32.339
Using .zip script file at C:\Users\ASUS\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully took permissions for file or folder C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD

Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.
Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD.


Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD. Error code 0x5.
PowerCopy:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 01:11:32.751
----------------------EOF-----------------------
It seems I'm not very lucky, anyway, regarding simplified chinese/pintlgb.imd, it's funny but it looks like most of the users having the exact same problem are using ASUS laptops, however I don't think they have the windows update issue i'm having. I'm waiting for your next reply like kids wait Christmas Hoping we can solve this after all because altough I just downloaded the operating system's .iso from Microsoft I'd surely rather not perform a fresh install, at least for now.

Also, sorry for the off topic but when I registered I also activated my account however I'm unable to send private messages and I wish to send you one concerning your helpful assistance.
Code:

Bacilul, you do not have permission to access this page. This could be due to one of several reasons: 
  1. The page has been removed.
  2. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  3. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
My System SpecsSystem Spec
20 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have to be active for a while before PM's become available
The PINTLGM.dll issue is seemingly common one - relatively speaking - but I've not noticed any common factor in them yet (and I've not found it in my ASUS computer). It may be a bad image problem, or it may be something like a common malware infection.
My System SpecsSystem Spec
20 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by Bacilul View Post
Hello Tom, and thanks for your fast reply. I dislike forums for the "delayed chat" part which I'm not used to. I have to check from time to time , did Tom replied ? hehe
Yeah it can be a pain at times because if I have plenty of time then the people I'm helping might not even be online, but on the other hand it takes a while to prepare some of the fixes so if it was IM then you'd be waiting around a lot for me to source the various files Don't you get email notifications?

Quote:
Here's the code :
Code:
SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 01:11:32.339
Using .zip script file at C:\Users\ASUS\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully took permissions for file or folder C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD

Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.
Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD.


Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD. Error code 0x5.
PowerCopy:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 01:11:32.751
----------------------EOF-----------------------

It seems I'm not very lucky, anyway, regarding simplified chinese/pintlgb.imd, it's funny but it looks like most of the users having the exact same problem are using ASUS laptops, however I don't think they have the windows update issue i'm having. I'm waiting for your next reply like kids wait Christmas Hoping we can solve this after all because altough I just downloaded the operating system's .iso from Microsoft I'd surely rather not perform a fresh install, at least for now.

Also, sorry for the off topic but when I registered I also activated my account however I'm unable to send private messages and I wish to send you one concerning your helpful assistance.
Code:

Bacilul, you do not have permission to access this page. This could be due to one of several reasons: 
  1. The page has been removed.
  2. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  3. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
The good news is that you're now free of corrupt files as the repair was successful but the bad news is that the DACL restore on one of the files failed so let's have a look why:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
  5. Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Yeah I don't think your Windows Update issue is related to this but you can never guarantee system stability with corrupt files on board so I wanted to fix this before we continued. Hopefully we won't need those ISOs!


As Noel said, the inability for you to send PMs is an anti-spam mechanism to prevent bots joining and flooding everyone with PMs. It's pretty obvious you're a real person so I'll ask if they can activate yours


Tom


Attached Files
File Type: txt SFCFix.txt (17 Bytes, 3 views)
My System SpecsSystem Spec
20 Apr 2013   #8

Windows 7 Home Premium x64 SP1
 
 

Yes Tom, I am a real person , now please check my nude pictures on somelegitwebsite.com/sexypicture.exe, hehehe.

Code:
 SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 22:12:58.166
Using .txt script file at C:\Users\ASUS\Desktop\SFCFix.txt




PrintDataBlocks::
C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD|D:PAI(A;;FA;;;S-1-5-80-956008885-3418522649-1831038044-1853292631-2271478464)(A;;0x1200a9;;;BA)(A;;0x1200a9;;;SY)(A;;0x1200a9;;;BU)S:AI|S-1-5-80-956008885-3418522649-1831038044-1853292631-2271478464
C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD|D:PAI(A;;FA;;;WD)S:AI|S-1-1-0
PrintDataBlocks:: directive completed successfully.




Successfully processed all directives.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 22:12:58.168
----------------------EOF-----------------------
Yes, I'm thankful that we got rid of the corrupt files, unfortunately the main problem has not been solved yet. I do get e-mail notifications but we can't synchronize. I'm here waiting for your next reply. Thanks again.

Thank you NoelDP I pretty much figured that part out, just wanted to be sure.
My System SpecsSystem Spec
20 Apr 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 



Thanks for the log, I've passed it onto the SFCFix developer and he is looking into the error.

I would like you to try running this FixIt please: http://go.microsoft.com/?linkid=9665683

Tom
My System SpecsSystem Spec
20 Apr 2013   #10

Windows 7 Home Premium x64 SP1
 
 

Ran it, no change after restart. I think it's time to sue Microsoft and become rich altough I wouldn't want that. :-p
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium X64 (windows update issue)




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