Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: IE10 install error 9C44

18 Apr 2013   #1
Nick2010

Windows 7 Ultimate SP1 x64
 
 
[RESOLVED]IE10 install error 9C44

I'm tidying up a friend's laptop but I'm having trouble installing IE10. Windows Update is giving me error code 9C44 and the standalone installer tells me that 'Internet Explorer 10 can only be installed on Windows 7 Service Pack 1 or higher'.

The laptop is running Windows 7 Home Premium x64 build 7601 so everything should be ok. However, when viewing 'Computer' properties, the Windows Edition just shows as Windows 7 Home Premium with no mention of SP1. Looking through the list of installed updates, I can see Service Pack for Microsoft Windows (KB976932) is installed and the Service Pack install files are available in disk cleanup.

I have successfully run the SURT. KB2670838 is also installed.

The WindowsUpdate log references the following error: 0x80070643 which seems to suggest it's something to do with the .NET Framework but I'm not entirely sure.

I would appreciate any help and I will be happy to provide any more details.

Thanks.

Have attached the CBS and WindowsUpdate logs.

Edit: Currently running sfc. SFC said it found some issues but was unable to repair them. Have added the new CBS log (CBS-SFC.zip).


My System SpecsSystem Spec
.

18 Apr 2013   #2
Nick2010

Windows 7 Ultimate SP1 x64
 
 

The IE10_main.log file contains the following lines for each attempted IE10 installation:
Code:
00:00.062: INFO:    Operating System: Windows Workstation: 6.1.7601
00:00.062: ERROR:   System version and prerequisite validation checks failed.
00:00.062: INFO:    Setup exit code: 0x00009C44 (40004) - Old OS Version.
It seems the installer is having trouble picking up SP1 on the laptop.
My System SpecsSystem Spec
19 Apr 2013   #3
Nick2010

Windows 7 Ultimate SP1 x64
 
 

Some progress....

I decided to uninstall SP1 which took the entire night. At first, I tried to uninstall via installed updates but after leaving the process running for a few hours, it seemed to hang so I forced a restart. I then tried to command line method and left it running then I went to bed. I restarted in the morning and then checked for updates. SP1 was offered so I went ahead and chose to install. A couple of hours later it completed and Service Pack 1 now shows in 'Computer' properties as well as winver.

Currently trying to install IE10 again....
My System SpecsSystem Spec
.


19 Apr 2013   #4
Nick2010

Windows 7 Ultimate SP1 x64
 
 

Success!
My System SpecsSystem Spec
20 Apr 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great!

For what it's worth, you had a couple of fairly critical file errors in the SFC log...
Code:
 Line 9612: 2013-04-18 19:57:10, Info                  CSI    00000859 [SR] Repairing 2 components
 Line 9613: 2013-04-18 19:57:10, Info                  CSI    0000085a [SR] Beginning Verify and Repair transaction
 Line 9616: 2013-04-18 19:57:10, Info                  CSI    0000085c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9619: 2013-04-18 19:57:10, Info                  CSI    0000085e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
It may be these that the install was complaining about - or there may have been more errors discovered by a CheckSUR scan.
I would recommend running both SFC and CheckSUR again, and posting the new results.
My System SpecsSystem Spec
20 Apr 2013   #6
Nick2010

Windows 7 Ultimate SP1 x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Great!

For what it's worth, you had a couple of fairly critical file errors in the SFC log...
Code:
 Line 9612: 2013-04-18 19:57:10, Info                  CSI    00000859 [SR] Repairing 2 components
 Line 9613: 2013-04-18 19:57:10, Info                  CSI    0000085a [SR] Beginning Verify and Repair transaction
 Line 9616: 2013-04-18 19:57:10, Info                  CSI    0000085c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9619: 2013-04-18 19:57:10, Info                  CSI    0000085e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
It may be these that the install was complaining about - or there may have been more errors discovered by a CheckSUR scan.
I would recommend running both SFC and CheckSUR again, and posting the new results.
Thanks for the reply NoelDP.

I did notice them when I checked the log before posting...I put it down to me manually adding the group policy files to the home premium installation.

Do you think that could that be the reason?
My System SpecsSystem Spec
21 Apr 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You really shouldn't mess with the system in that way - the files are already present in all installs, it's merely the necessary links that are missing. Group Policy is not configurable in Home Premium and lower editions of Windows 7 - and these files shouldn't need changing in the higher editions.
modifying policies manually doesn't make any changes to the dll files.
My System SpecsSystem Spec
Reply

 IE10 install error 9C44




Thread Tools





Similar help and support threads
Thread Forum
Cannot install IE10 Update - Error 9C59
Hello, I've installed Windows 7 64 bit home premium new on my laptop after it had a virus. All updates worked fine except IE 10. Here are the log file. Can you help me please? I've installed Windows6.1-KB947821-v28-x64 already two times. I've tried already to install the IE 10 like 5...
Windows Updates & Activation
Error 9C59 While trying to install IE10 on Win7
I have tried to use Windows update to install IE10 (it was offered as an update). Downloaded ok, but failed with error 9C59. Followed instructions for manually installing all prerequisite for this update. Only one that failed was 2533623 (said it was not available for this environment). Ran the...
Windows Updates & Activation
IE9/IE10 Install Error 9C48 / CBS Catalog Corrupt
Hey folks, i have a computer with trouble installing IE9 and IE10. Already did sfc /scannow and several times CheckSUR. Heres what CheckSUR says: ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 18.0
Windows Updates & Activation
Cant install IE10 error C959
Hi, i repaired an error in windows update that the service windows update was impossible to start, the problem was in winsxs folder that all files about the service are corrupted, and dont allow me start the service and neither install programs about to fix windows update and services, well i...
Windows Updates & Activation
IE10 fails to install, error 0x80070643
I get this error in the event viewer: "Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems." Attached are the CBS folder items. Any help would be appreciated. I've already run the SURT 3 times and...
Windows Updates & Activation
IE10 install interrupted, error 800706BE
Hi I tried updating from IE9 to IE10 via windows update. When it started installing the whole thing stalled around 80% then nothing happened. So I left the computer alone for an hour, came back and nothing had changed. I couldn't close it or anything so I had to manually reboot. After that I can't...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App