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Windows 7: Windows Update Failing


22 Apr 2013   #1

Windows 7 Home Premium 64 bit
 
 
Windows Update Failing

Windows update is failing with error code 643(see attached screen shot)

I've installed and run the SURT screen shots and CBS log file is attached

thanks in advance for your help



Attached Thumbnails
Windows Update Failing-windows-update-screen-shot.jpg   Windows Update Failing-system-screen-shot.png  
Attached Images
 
Attached Files
File Type: zip CBS.zip (4.39 MB, 5 views)
My System SpecsSystem Spec
.

22 Apr 2013   #2

Windows 7 Ultimate 64-bit
 
 

Hi ColinLukies and welcome to Seven Forums.

Please try the following it should fix your problem
Error codes
My System SpecsSystem Spec
23 Apr 2013   #3

Windows 7 Home Premium 64 bit
 
 

Hi , yes that got me through the .NET problem, but now i'm trying to do the ie10 update and i get error 9c59. I've tried dwnloading and installing but it aborts half way through. i've also tried installing the prerequisites manually and these install fine but do not help the ie10install


Attached Thumbnails
Windows Update Failing-windows-update-error.jpg  
My System SpecsSystem Spec
.


23 Apr 2013   #4

Windows 7 Ultimate 64-bit
 
 

Do you have the system requirements? Internet Explorer system requirements

More than likely do.

Try the following in this: code 9c59 - Microsoft Community
5th one down.
My System SpecsSystem Spec
23 Apr 2013   #5

Windows 7 Home Premium 64 bit
 
 

tried the troubleshooter(was that what you meant by the 5th one down?) and it still failed . How do i reset the CBS log file? its now too big to upload)
My System SpecsSystem Spec
23 Apr 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try this, Option Two: Windows Update - Reset
Then run a manual update check.
My System SpecsSystem Spec
23 Apr 2013   #7

Windows 7 Home Premium 64 bit
 
 

still no joy unfortunately
My System SpecsSystem Spec
23 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi colinlukies,

Could you attach the following logs please:

C:\Windows\WindowsUpdate.log
C:\Windows\IE10_main.log


And I would also like you to tell me which update (KB******) is failing please

Tom
My System SpecsSystem Spec
23 Apr 2013   #9

Windows 7 Home Premium 64 bit
 
 

I'm down to 2 updates that wont go through....

ie10 and KB2592687


Attached Files
File Type: log IE10_main.log (55.7 KB, 3 views)
File Type: log WindowsUpdate.log (1.63 MB, 6 views)
My System SpecsSystem Spec
24 Apr 2013   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Colin,

Can you try resetting the Windows Update components in aggressive mode please:

How do I reset Windows Update components?

Tom
My System SpecsSystem Spec
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 Windows Update Failing




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