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Windows 7: Error 9C59 when using Windows Update to install IE10

23 Apr 2013   #1

Windows 7 x64
 
 
Error 9C59 when using Windows Update to install IE10

Hey,

I have been experiencing a 9C59 error when trying to update to IE10 on this PC. I have followed all of the troubleshooting advice available from Microsoft, ensuring all pre-requisites are installed etc.

I have attached three CBS.zip files here for evaluation (sorry had to split them to upload) and would greatly appreciate any help you can give on this issue.

Thanks!



Attached Files
File Type: zip CBS1.zip (4.96 MB, 3 views)
File Type: zip CBS2.zip (4.72 MB, 2 views)
My System SpecsSystem Spec
.

24 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The only significant error I can find in the CBS log is
Code:
2013-04-23 09:48:08, Info                  CBS    Failed to find file: amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_fc18c9909e077b72\jscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info                  CSI    0000000e@2013/4/23:08:48:08.190 CSI Transaction @0x12ab130 destroyed
2013-04-23 09:48:08, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info                  CBS    Perf: Stage chain complete.
Please run the following command, and post the results.

DIR C:\Windows\jscript.dll /S

What Anti-Virus are you using?
My System SpecsSystem Spec
24 Apr 2013   #3

Windows 7 x64
 
 

Hey,

Antivirus: Microsoft Forefront Endpoint Protection (Baiscally Microsoft Security Essentials)

Code:
C:\Users\insecure>DIR C:\Windows\jscript.dll /S
 Volume in drive C has no label.
 Volume Serial Number is A48F-1DDF
 Directory of C:\Windows\System32
22/02/2013  07:15           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\SysWOW64
22/02/2013  04:34           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_8.0.7601.17514_none_fbc0353d84c5d9cb
21/11/2010  04:24           919,040 jscript.dll
               1 File(s)        919,040 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16446_none_f76d8872c9d3d04d
10/07/2012  08:55           818,688 jscript.dll
               1 File(s)        818,688 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16447_none_f76e88bcc9d2e9a4
02/06/2012  13:00           818,688 jscript.dll
               1 File(s)        818,688 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16457_none_f763b8d0c9db0595
14/11/2012  06:58           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16464_none_f755e806c9e5d581
09/01/2013  02:07           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16470_none_f74716f2c9f18c16
02/02/2013  07:42           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16476_none_f74d18aec9ec2420
22/02/2013  07:15           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20553_none_f7e95473e2fc4003
02/06/2012  12:03           818,688 jscript.dll
               1 File(s)        818,688 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20565_none_f7e0851be3028ea2
14/11/2012  04:56           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20573_none_f7d3b49be30c77e5
09/01/2013  00:49           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20580_none_f7c5e3d1e31747d1
02/02/2013  08:09           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\amd64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20586_none_f7cbe58de311dfdb
22/02/2013  07:30           816,640 jscript.dll
               1 File(s)        816,640 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_8.0.7601.17514_none_0614df8fb9269bc6
21/11/2010  04:25           716,800 jscript.dll
               1 File(s)        716,800 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16446_none_01c232c4fe349248
10/07/2012  08:55           716,800 jscript.dll
               1 File(s)        716,800 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16447_none_01c3330efe33ab9f
02/06/2012  09:19           716,800 jscript.dll
               1 File(s)        716,800 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16457_none_01b86322fe3bc790
14/11/2012  02:49           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16464_none_01aa9258fe46977c
08/01/2013  22:58           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16470_none_019bc144fe524e11
02/02/2013  04:26           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.16476_none_01a1c300fe4ce61b
22/02/2013  04:34           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20553_none_023dfec6175d01fe
02/06/2012  09:12           716,800 jscript.dll
               1 File(s)        716,800 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20565_none_02352f6e1763509d
14/11/2012  02:29           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20573_none_02285eee176d39e0
08/01/2013  21:36           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20580_none_021a8e24177809cc
02/02/2013  04:32           717,824 jscript.dll
               1 File(s)        717,824 bytes
 Directory of C:\Windows\winsxs\wow64_microsoft-windows-scripting-jscript_31bf38
56ad364e35_9.4.8112.20586_none_02208fe01772a1d6
22/02/2013  04:31           717,824 jscript.dll
               1 File(s)        717,824 bytes
     Total Files Listed:
              26 File(s)     20,052,480 bytes
               0 Dir(s)  957,782,286,336 bytes free
My System SpecsSystem Spec
.


24 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting - It looks to me as if you installed IE9 before installing any updates to IE8?
I wonder if we can fool the system a little?

I don't *think* that this will hurt anything - and it's easy enough to undo if it does - but please back up first!


I've uploaded a file - i64aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\i64aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\i64aa
or
DIR E:\i64aa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\i64aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.


Now attempt the update again, and post a new CBS log.
(I'm expecting further errors to show up)


My System SpecsSystem Spec
24 Apr 2013   #5

Windows 7 x64
 
 

Hey thanks for that,

Unfortunately there is no option similar to "Repair Windows" in the Advanced Boot Menu. I checked the Microsoft FAQ on this feature here and it seems I need to get an installation disc to use this feature.

I'll try to do that tomorrow and post the results here!

Thanks.
My System SpecsSystem Spec
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 Error 9C59 when using Windows Update to install IE10




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