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Windows 7: Setup exit code: 0x00009C59 installing IE10 and Empty Win Feature List


26 Apr 2013   #1

Windows 7 x64 Professional
 
 
Setup exit code: 0x00009C59 installing IE10 and Empty Win Feature List

Hi,

I'd be grateful if someone can help me with this problem.

I have trawled this forum and others to find a resolution to this issue, but to no avail.

The story so far:
1. I tried to install IE 10 and it gave a 9C59 error IE10_main.log attached
2. Following instructions to resolve this I ran SFC /scannow
3. Then the System Update Readiness tool CBS.log and CheckSUR.log files attached.
4. I found a post that suggests looking at the Windows features dialog, only to find out mine is blank.
5. I checked the forum for a solution to this and found Fix for Blank or Empty Windows Features List in Vista and 7, which started me on the road to analyzing the CheckSUR.log
6. At this point I ran out of talent...

Does anyone have any ideas as to what is going on. I really do not want to reinstall windows from scratch to fix these issues, is there another option?

many thanks,

Anthony



Attached Files
File Type: log CBS.log (856.3 KB, 3 views)
File Type: log CheckSUR.log (6.6 KB, 2 views)
File Type: log IE10_main.log (43.7 KB, 1 views)
My System SpecsSystem Spec
.

27 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a number of files showing as damaged or missing in the CheckSUR
Code:
Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20565_none_180ba330ce04c164.manifest
 winsxs\manifests\amd64_529c66a331c42e841855b95307e29b0b_31bf3856ad364e35_9.4.8112.20546_none_4f545362907c8875.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20586_none_76d4f0748dc09ab4.manifest
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Windows 7-SRV08R2-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
I'll post a fix for these later, and we'll see how things look then.
My System SpecsSystem Spec
27 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - tmnaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder tmnaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


27 Apr 2013   #4

Windows 7 x64 Professional
 
 

Hi Noel,

Many thanks for the time you've spent.
These are my new logs. Still errors I'm afraid.

Anthony


Attached Files
File Type: log CheckSUR.log (6.8 KB, 0 views)
File Type: log CheckSUR.persist.log (17.1 KB, 1 views)
My System SpecsSystem Spec
27 Apr 2013   #5

Windows 7 x64 Professional
 
 

Hi Noel,
Sorry I just checked through your instructions again and I copied the manifest files to the wrong directory. Doh!

I've run CHeckSur again and these are the new files


Anthony


Attached Files
File Type: log CheckSUR.log (3.8 KB, 3 views)
File Type: log CheckSUR.persist.log (20.9 KB, 1 views)
My System SpecsSystem Spec
27 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We're getting there

One question, before I post a new fix - you now appear to be using an older copy of the CheckSUR tool??

Please make sure that you are using file named Windows6.1-KB947821-v26-x64.msu - if not, please download a new copy from....
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Center
My System SpecsSystem Spec
27 Apr 2013   #7

Windows 7 x64 Professional
 
 

I've copied the latest version of the CheckSur tool, do you want me to run it?

Anthony
My System SpecsSystem Spec
27 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yes please - it may find more
My System SpecsSystem Spec
27 Apr 2013   #9

Windows 7 x64 Professional
 
 

Results of more recent CheckSur


Attached Files
File Type: log CheckSUR.log (2.8 KB, 1 views)
File Type: log CheckSUR.persist.log (23.7 KB, 0 views)
My System SpecsSystem Spec
27 Apr 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's still the old version??
Here's the headers from my run (and an earlier run of yours)
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-27 15:28
Here's the header from your latest run...
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 9.0
2013-04-27 14:53
My System SpecsSystem Spec
Reply

 Setup exit code: 0x00009C59 installing IE10 and Empty Win Feature List




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