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"Windows 7 Build 7601 not genuine" intermittently popping up
I'm working on this for someone else - we have a genuine copy of Windows 7 Pro that is coming up with this error, but only about once a week does it pop up... then the computer is restarted, and all is ok. When I ran the validation (Genuine Microsoft Software) I get "Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides." Yay, it's genuine. (I am 100% positive it is genuine in fact, as it all came from Best Buy -- the computer came with Win 7 Home and was upgraded to 7 Pro with a key purchased from the same store.)
Below is the log from MGADiag -- mind you, this was gathered while it's working and thinks it's valid, so it might not be of any help.
What I can't figure out is why it will suddenly come up, about once a week (for the last 3 weeks), and then be gone when we reboot... what am I missing?
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-XFBC7-BPQPX-7FFJR Windows Product Key Hash: 8bBtLgfx7U/SPVa2StbJ1Emebns= Windows Product ID: 00371-618-8321502-85237 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {CF3E31B2-07C2-4A2C-8F60-345254A8B5DA}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{CF3E31B2-07C2-4A2C-8F60-345254A8B5DA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7FFJR</PKey><PID>00371-618-8321502-85237</PID><PIDType>5</PIDType><SID>S-1-5-21-1599347709-2440589739-2733707782</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1054</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20110322000000.000000+000</Date></BIOS><HWID>B7793207018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-618-832150-01-1033-7601.0000-1882011 Installation ID: 013651830226413772970130278175082405806230637315644314 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7FFJR License Status: Licensed Remaining Windows rearm count: 1 Trusted time: 4/30/2013 2:02:11 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:30:2013 08:38 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAEAAQABAAEAAAADAAAAAwABAAEAonZgRWKIIJGmalTI6kUCqLWphuM+qU6KQho= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC SRAT HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC SLIC HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC