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Windows 7: PC won't start after installing windows update KB915597 today

12 May 2013   #11
hwilker

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
IF in any doubt, the best thing would probably be to uninstall KIS, run their cleanup tool and reset Defender to Automatic, then re-install KIS (or MSE), and see what happens.
I know it's been a bit but I just wanted to report back. After a lot of testing and further investigation, I no longer think either Defender or Kaspersky was the cause of the problem. The system continues to hang intermittently on reboot. Maybe one time out of three.

Today, I think I discovered the problem - Driver problems with my HP Printer. I noticed the following in the event viewer log:

The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_HP&PROD_PHOTOSMART_C4700&REV_1.00 #7&36C8BFAC&0&CN08JM20F105J7&0#.

I uninstalled the printer drivers and re-installed it. As it's an intermittent problem I'm not sure I've found the cause, but I rebooted two or three times after this without incident.

Time will tell.

Thanks for you help.


My System SpecsSystem Spec
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12 May 2013   #12
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If I may; I would check if Windows Defender stay off. Check a couple time a day for a little while.
Start Orb and type Defender and tick on Windows Defender.

Attachment 267823

I will go back to watching.
Happy computing.
My System SpecsSystem Spec
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 PC won't start after installing windows update KB915597 today




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