Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: IE 10 failed installation on Win 7 x64


02 May 2013   #1

Windows 7 Enterprise x64 SP1
 
 
IE 10 failed installation on Win 7 x64

Recently I attempted to install IE 10 on my windows 7 SP1 x64 machine.
Initial setup did not complete and error'd out with error code 9c59 when using windows update.
My system now thinks that IE 10 is installed but it is not.
Looking in "Turn Windows Features on or off" it shows "Internet Explorer 10"
Looking in "View installed updates" it shows "Windows Internet Explorer 9"
Looking in the CBS.log I see the following entries when I try to re-install IE 10

Code:
 
2013-04-23 10:51:29, Info CBS Failed to find file: amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096\IEShims.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CSI 0000000e2013/4/23:14:51:29.537 CSI Transaction @0x1d03d40 destroyed
2013-04-23 10:51:29, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Perf: Stage chain complete.
2013-04-23 10:51:29, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2013-04-23 10:51:29, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2013-04-23 10:51:29, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2013-04-23 10:51:29, Info CBS Reboot mark refs: 0
2013-04-23 10:51:29, Info CBS SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 518, first merged sequence: 518
2013-04-23 10:51:29, Info CBS SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142859, sample type: Standard
2013-04-23 10:51:29, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-04-23 10:51:29, Info CBS SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 518, first merged sequence: 518
2013-04-23 10:51:29, Info CBS SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-04-23 10:51:29, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-04-23 10:51:29, Info CBS SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142862, sample type: Standard
2013-04-23 10:51:29, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-04-23 10:51:29, Info CBS Enabling LKG boot option
2013-04-23 10:51:29, Info CBS Exec: End: nested restore point - complete.
2013-04-23 10:51:29, Info CBS Restored system sleep block state: 0x80000000
2013-04-23 10:51:29, Info CBS Exec: Processing complete. Session: 30294066_6530911, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Error CBS Failed to perform operation. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Session: 30294066_6530911 finalized. Reboot required: no [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 10:51:29, Info CBS Session: 30294066_165631531 initialized by client DISM Package Manager Provider.
If I try to re-install IE 9 it says "Setup can't continue because a more recent version of Internet Explorer is installed on your computur.
If I try to install IE 10 via Windows Updates, it fails with error 9c59, and the errors above are in the cbs.log.
If I try to install IE 10 using setup "IE10-Windows6.1-x64-en-us.exe", installation fails with same cbs.log entries.
Any help would be greatly appreciated, so I can complete the setup of IE 10.

My System SpecsSystem Spec
.

02 May 2013   #2

Windows7 Home Premium x64 and Ultimate x64 / x86
 
 

1/. Go to Windows Update
2/. Click History of Updates
3/. Just below the heading of that window you will see:
Check Installed Updates, Click on that link.
4/ Below Microsoft Windows, look for Windows Internet Explorer 10
5/. Click on this link to remove the Windows IE10 Update
6/. Close Windows Update and restart your PC.
7/. Now Internet Explorer 9 is operational.
8/. Check for updates with Windows Update
9/. Add all required updates, excluding IE10
10/. cleanup install files with Ccleaner, and clean up
11/. check register with Ccleaner and repair
12/. restart your PC

13/. check op presence of IE10 updates if you used IE10 beta version (same window as above)

14/. if IE10 related updates or fixes uninstall as above.
15/. restart your PC
16/. if OK you are in clean IE9 environment
17/. make IE9 work correctly

18/. make system recovery restart point Configuration/System Repair
19/. restart IE9

consider IE10 installation again if you want.
You can install IE10 via Windows Update.

For me this worked on many PC's x86/x64.
Suc6
Wim
My System SpecsSystem Spec
02 May 2013   #3

Windows 7 Enterprise x64 SP1
 
 

Thanks Wim44.

Unfortunately when I go to "View installed updates" it shows "Windows Internet Explorer 9", not "Windows Internet Explorer 10"

However, when I look in "Turn Windows Features on or off" it shows "Internet Explorer 10".

Internet Explorer 9 is what is running, looking in msinfo32, I look to be running only 9.0 modules (9.0.8112.16476), I did not see any 10 modules.

I did run CheckSUR and there were no issues, along with also doing an SFC and also no issues.

I can't uninstall or re-install 9, and I can't install 10

I am trying to get to a point where I can cleanly install IE 10.
My System SpecsSystem Spec
.


04 May 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data.
My System SpecsSystem Spec
06 May 2013   #5

Windows 7 Enterprise x64 SP1
 
 

NoelIDP haere is the information you requested.

Error codes/messages I receive when an update fails:

Code: 9C59 Windows update encountered an unknown error.

Included is a copy of my CBS.log file.


Attached Files
File Type: zip CBS.zip (873.6 KB, 1 views)
My System SpecsSystem Spec
06 May 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC command managed to fix the only error it found -
Code:
 Line 10623: 2013-05-06 12:53:39, Info                  CSI    00000405 [SR] Repairing 1 components
 Line 10624: 2013-05-06 12:53:39, Info                  CSI    00000406 [SR] Beginning Verify and Repair transaction
 Line 10627: 2013-05-06 12:53:39, Info                  CSI    00000408 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
 Line 10639: 2013-05-06 12:53:39, Info                  CSI    0000040b [SR] Repair complete
Your installation error is a common one -
2013-05-06 12:56:16, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

It's usually caused by server throttling at MS's end, rather than a problem at the user's end.
Please post the file C:\Windows\windowsupdate.log and we'll see whether that's the case here.

Please do NOT attempt to install IE10 again yet.
My System SpecsSystem Spec
06 May 2013   #7

Windows 7 Enterprise x64 SP1
 
 

Here is the windowsupdate.log


Attached Files
File Type: zip WindowsUpdate.zip (221.0 KB, 1 views)
My System SpecsSystem Spec
06 May 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This is the correseponding area of the Windowsupdate.log
Code:
2013-05-06 12:55:53:224 1112 1f34 DnldMgr Preparing update for install, updateId = {F8566757-7390-4692-AF56-146D0415296D}.203.
2013-05-06 12:55:53:427 8116 163c Handler :::::::::::::
2013-05-06 12:55:53:427 8116 163c Handler :: START ::  Handler: Command Line Install
2013-05-06 12:55:53:427 8116 163c Handler :::::::::
2013-05-06 12:55:53:427 8116 163c Handler   : Updates to install = 1
2013-05-06 12:56:43:098 8116 163c Handler   : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2013-05-06 12:56:43:098 8116 163c Handler   : WARNING: Exit code = 0x8024200B
2013-05-06 12:56:43:098 1112 fb8 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {5F84379F-7C14-472F-B560-62A0CDEC6F31}]
2013-05-06 12:56:43:098 8116 163c Handler :::::::::
2013-05-06 12:56:43:098 1112 fb8 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2013-05-06 12:56:43:098 8116 163c Handler ::  END  ::  Handler: Command Line Install
2013-05-06 12:56:43:098 8116 163c Handler :::::::::::::
2013-05-06 12:56:43:098 1112 fb8 AU Install call completed.
From the looks of previous entries, the problem may be that the update was itself updated between the time you first started downloading it, and the time you started to install it.
While all the individual parts are OK, they may be mismatched.
The only way I can see to fix this is to clear the SoftwareDistribution folder - which I really dislike doing, as it can lead to other problems further down the line.

MS are supposed to be working on an updated installer for IE10 - and I would recommend that you simply hide the update until such time as the new update is released, when it will unhide itself and download the new version.
My System SpecsSystem Spec
06 May 2013   #9

Windows 7 Enterprise x64 SP1
 
 

Thanks Noel

I will take you advice and hide the update and wait for a new installer update from Microsoft.

Unless someone else come up with a better idea in the meantime.

Thanks again.
My System SpecsSystem Spec
07 May 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome - good luck!
My System SpecsSystem Spec
Reply

 IE 10 failed installation on Win 7 x64




Thread Tools



Similar help and support threads for2: IE 10 failed installation on Win 7 x64
Thread Forum
Solved DirectX Installation Failed Software
Installation failed Software
Failed MSI installation Software
LDAP Installation failed Installation & Setup
Installation failed Installation & Setup
second installation of 7022 failed Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:36 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33