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Windows 7: 2 year old hp laptop now say's non genuine.

06 May 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You aren't following my instructions.
You MUST NOT respond to the ansafone at all! - as soon as you do, you end up in the automated routine, which is no good to you at all.
If the system time-outs on you try phoning back, and using the '0' key to see if that passes you through to an operator.


My System SpecsSystem Spec
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06 May 2013   #12
ronski

32 bit windows 7 professional
 
 

Hi noel,

I was following your instructions, maybe I worded it wrong, I did however persist and after 3 attempts was finally put through to a real person. They told me that I have to use the phone activation if I cannot read the key on the base, they were not willing to help in regard to making that happen, but said because I have tried ( and failed ) several times, it is not giving me that option any more. Followed by, it's a Hewlard Packard problem, take it to them.

So it seems buying a new copy of windows is the only way, I'm about done, and we've spent too much time on this.

I really appreciate all your help, The guy at the local shop has agreed, that if I buy a copy and it doesn't work, he will refund the money. At which stage the laptop gets backed up and thrown in the bin.

I will let you know if this was successfull.

best regards,

Ron.
My System SpecsSystem Spec
06 May 2013   #13
ronski

32 bit windows 7 professional
 
 

Hi Noel,

Things started to go really weird, woke up this morning and the message to activate was gone, ? but when I tried to get online it just kept redirecting me, then the message came back etc.etc.
so I took a DDS log and posted it on Malware removal forum, not good news, infected with TDL3 rootkit possibly, and GMER is detecting an unknown MBR code. so I'm going to back up and try a reset to factory from recovery partition, or full format and purchase a new disk. Not sure which way to go yet.
link here; MalWare Removal Forum • View topic - possible virus making windows none genuineHi Guys

Thanks for all your help again,

Ron.
My System SpecsSystem Spec
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06 May 2013   #14
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ronski

Open up a new thread in System security and we could remove the rootkit for you
My System SpecsSystem Spec
07 May 2013   #15
ronski

32 bit windows 7 professional
 
 

Thanks Vistaking, but I have spent too much time on this.

Problem Solved; backed up files etc. Reset to factory defaults, but it still didn't activate itself, problem must be the SLIC table in the BIOS. Opened the windows activation and; VOILA, there, finally, was the option to activate by phone. which I did successfully.

Cheers guys, I'm off to have a beer, many thanks again,

Best regards,

Ron.
My System SpecsSystem Spec
07 May 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Glad you got it sorted out .
My System SpecsSystem Spec
07 May 2013   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hopefully, you made a note of the Product Key so you don't have to refer to your worn out COA sticker the next time it happens
My System SpecsSystem Spec
07 May 2013   #18
ronski

32 bit windows 7 professional
 
 

Hi Golden,

The phone activation uses 'an installation ID number' which comes up in boxes of 6 numbers ( 5 for product key ) when using the phone option, you read this number to them and then they give you another long number to enter in the boxes below. It is a different number than the one given in MGAdiag log. Therefore using phone option is only solution when key on base is unreadable. ( On this type of notebook, key finder does not give correct one as it's OEM. )

YES, this number I recorded,

In future I will be noting all product keys and storing on a disk, save myself a week long headache.
Weren't computers supposed to make our lives easier?

regards,

Ron.
My System SpecsSystem Spec
07 May 2013   #19
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by ronski View Post
YES, this number I recorded,

In future I will be noting all product keys and storing on a disk, save myself a week long headache.
Write it down on a strip of paper, then cellotape it securely to the inside of the case..
My System SpecsSystem Spec
07 May 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's the Product Key you have to take care of - the Installation ID ( the very long numeric) can change between installs, depending on the exact hardware in use at the time.
My System SpecsSystem Spec
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 2 year old hp laptop now say's non genuine.




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