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Windows 7: PC hangs on reboot after system restore and Windows 7 64bit update

04 May 2013   #1

Windows 7 Home Premium 64 bit
 
 
PC hangs on reboot after system restore and Windows 7 64bit update

Yesterday, May 3, 2013, my desktop PC, (custom GB MB build,) hung on reboot with the message that usually displays after an update that requires a reboot: "Please wait while Windows configures your computer." I did a system restore prior to that because my system had slowed to modem speeds while using any of my internet browsers (IE9, FF v20x, and GC v10.) Of course, Microsoft Update kicked in since my restore point was April 28, 2013. System Restore would not complete the task in desktop mode, so I booted to Safe Mode to do the restore point. I had just update NOD32 AV just after the system restore and prior to the OS update. There are no error codes or BSOD. I had gone somewhere and come back to find that it had spent 3 hours on this screen with the above message. There is no "percent complete" message. My system turns off the monitor after 20 minutes. I don't think the HD turns off. I keep my system up to date on all programs ASAP and I run cache cleaners and AV routinely. I use Windows 7 firewall and no other. I also run MBAM in the background. Any ideas?


My System SpecsSystem Spec
.

04 May 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We need real data to be able to do anything - what you;ve given us so far is pretty useless.
Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
04 May 2013   #3

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
We need real data to be able to do anything - what you;ve given us so far is pretty useless.
Please follow the Windows Update Posting Instructions and post the requested data
Wow. Straight from the hip. Thanks for making it real. I'll retry later after re-reading the scoop on real data.
My System SpecsSystem Spec
.


04 May 2013   #4

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
We need real data to be able to do anything - what you;ve given us so far is pretty useless.
Please follow the Windows Update Posting Instructions and post the requested data
Wow. Sorry about being so useless...

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WYCV4-KXHM9-R78C9
Windows Product Key Hash: Pa0G4Lg8X6broHRk9U+/CGqYwOw=
Windows Product ID: 00359-113-5946837-85387
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8BEDB52B-587E-415C-BF69-894E5590E2F2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8BEDB52B-587E-415C-BF69-894E5590E2F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R78C9</PKey><PID>00359-113-5946837-85387</PID><PIDType>5</PIDType><SID>S-1-5-21-1551219433-2715359003-4234375230</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-890GPA-UD3H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110211000000.000000+000</Date></BIOS><HWID>89EF3E07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>B069A289BAF771</Val><Hash>XJG6hU+mVHIqWX7dqay80dX8Zq8=</Hash><Pid>89446-952-7795554-65905</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-594683-00-1033-7601.0000-1042011
Installation ID: 003014504531377383593181650841673724662134358183610034
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: R78C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/5/2013 12:48:26 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:6:2013 17:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAHKJ62MIFEDNU8tzf3BXQCPoVwo9iPViaaFCgRI4u

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PTLTD         POWERNOW
  MATS            GBT           
  TAMG            GBT           GBT   B0
My System SpecsSystem Spec
05 May 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I ask for the Windows Update data - and you post an MGADiag report?
My System SpecsSystem Spec
Reply

 PC hangs on reboot after system restore and Windows 7 64bit update




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