Windows could not search for new updates Error 800706BA


  1. Posts : 3
    Windows 7 Home Premium SP1 64 bit
       #1

    Windows could not search for new updates Error 800706BA


    Windows 7 Home Premium SP1
    Dell Inspiron 1545
    Pentium Dual Core T4400 @ 2.2GHz
    3GB RAM
    64 bit OS


    I tried to use Windows Update by clicking [Check for updates] but then I receive this message:
    Attachment 266857



    I click [Install Now], it tries and then…

    Attachment 266858


    ...a failure reporting Error 800706BA




    I have tried the Microsoft Fixit diagnostic here: Fix the problem with Microsoft Windows Update that is not working

    These are the results it came back with:

    Attachment 266860


    And then after running it came back with this:
    Attachment 266859


    I've tried a bit of diagnosis of the issue myself, but keep coming back to this issue of not being able to update Windows Update!


    Help would be appreciated as I have spent 2 days already on this.


    Thanks.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Please follow the Windows Update Posting Instructions and post the requested information
      My Computer


  3. Posts : 3
    Windows 7 Home Premium SP1 64 bit
    Thread Starter
       #3

    Running sfc /scannow resulted in error


    Hi. I followed the instructions, downloaded SURT and ran it.
    I then ran the SFC scan which gave the result shown here:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 7% complete.

    Windows Resource Protection could not perform the requested operation.

    C:\Windows\system32>


    I include the CBS log.Attachment 266869
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Please follow the instructions fully!

    The minimal data so far provided gives this for the failure of the SFC...
    Code:
    2013-05-05 14:52:46, Error                 CSI    0000002f (F) STATUS_INVALID_DEVICE_REQUEST #917562# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 4b0 ("\Device\HarddiskVolume3\Windows\winsxs\amd64_microsoft-windows-audio-dmusic_31bf3856ad364e35_6.1.7600.16385_none_a1e90d98a953d601\dmsynth.dll"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x87cbf0, data = {l:0 b:}, byteoffset = 65536 (0x0000000000010000), key = (null))
    [gle=0xd0000010]
    2013-05-05 14:52:46, Error                 CSI    00000030@2013/5/5:14:52:46.786 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error STATUS_INVALID_DEVICE_REQUEST originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
    [gle=0x80004005]
    2013-05-05 14:52:47, Error                 CSI    00000031 (F) STATUS_INVALID_DEVICE_REQUEST #917561# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:65536 b:}, Offset = 65536 (0x0000000000010000), Disposition = 0)[gle=0xd0000010]

    Please run a full CHKDSK scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC /SCANNOW again, and see if it completes properly this time.

    Also - please check in diskmgmt.msc for the list of partitions on your hard drive - what are they listed as?

    Post the FULL results - including CheckSUR.log and CBS.log files.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium SP1 64 bit
    Thread Starter
       #5

    Check Disk Fixed it!


    Thanks for your help. After the checkdisk ran (this took all night) it found a few bad files and fixed them. When the laptop re-started, all the updates kicked-off with no problem, and things seem to be OK now.

    Thanks again for helping out with this.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You're welcome.
    You should check the results of the CHKDSK command to make sure that it's not a failing disk.

    Open Event Viewer, and navigate in the left pane to \Windows logs\Application
    You should find the CHKDSK results as an event from source WININIT - you can either hunt for it, or use the Filter options.
    If it says there are 'bad sectors' then think about replacing the hard drive.
      My Computer


  7. Posts : 2,663
    Windows 8.1 Pro x64
       #7

    Nice work Noel!
      My Computer


 

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