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Windows 7: Windows Update doesn't work

06 May 2013   #1

Windows 7 x64
Windows Update doesn't work

I am running Windows 7 x64 on my Asus G73JH laptop.

I already performed a clean reinstall in the hopes of fixing this problem but to no avail.

So my issue is when I open Windows Update and click on the check for updates button it does one of two things. It either just flashes to the checking for updates loading screen and then returns to normal, or gives me an error stating that the Windows Update service is not running despite it really being up.

I have tried the Windows Fixits and many other solutions such as deleting certain folders and restarting the service but none have worked so far.

My System SpecsSystem Spec

06 May 2013   #2

Windows 7 x64

This is also the log file I receive when I attempt an installation of .NET Framework 4 Standalone Installer

OS Version = 6.1.7600, Platform 2
OS Description = Windows 7 - x64 Home Premium Edition
CommandLine = C:\f5870403d8371dd6be3d8c307aab\\Setup.exe /x86 /x64
TimeZone = Central Daylight Time
Initial LCID = 1033
Using Simultaneous Download and Install mechanism
Operation: Installing
Package Name = Microsoft .NET Framework 4 Setup
Package Version = 4.0.30319
User Experience Data Collection Policy: AlwaysUploaded
Number of applicable items: 11
Exe (C:\f5870403d8371dd6be3d8c307aab\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
ServiceControl operation succeeded!
ServiceControl operation succeeded!
Exe (C:\f5870403d8371dd6be3d8c307aab\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).
Final Result: Installation failed with error code: (0xC8000247) (Elapsed time: 0 00:00:06).
My System SpecsSystem Spec
07 May 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)

From the looks of it you need an updated copy of the IRST drivers
To confirm this, please post an MGADiag report,

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
My System SpecsSystem Spec


 Windows Update doesn't work

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