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Windows 7: Windows update fails for IE10 on Win7 error code 9C59

09 May 2013   #1
speedology

Windows 7 Home Premium 32bit.
 
 
Windows update fails for IE10 on Win7 error code 9C59

Hi folks

I found my way here after being unable to update to IE10 on Windows 7 (32)

the windows update error is:

"Internet Explorer 10 for Windows 7
Installation date: ‎09/‎05/‎2013 10:22 AM
Installation status: Failed
Error details: Code 9C59
Update type: Optional"

I have attached the CBS.zip file. (NB: when I pasted the copy of CBS folder to my desktop I got an error message that access to CBS.log was denied. Maybe this is normal?)

I'd be most grateful for any help you can give.



Regards

Chris




Attached Files
File Type: zip CBS.zip (3.17 MB, 55 views)
My System SpecsSystem Spec
.
11 May 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

the copy/paste problem is common - which is one reason why I tend to prefer just collecting the CBS.log file on its own.
Copy the C:\Windows\logs\CBS\CBS.log file to your desktop, and compress it, then upload that.
My System SpecsSystem Spec
11 May 2013   #3
speedology

Windows 7 Home Premium 32bit.
 
 

Hi Noel

Many thanks for your help. Finally managed to copy that pesky file to my desktop!
Have attached the zip file.

Regards

Chris
My System SpecsSystem Spec
.

11 May 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks - unfortunately, there's nothing very revealing in it.
The SFC results are clear, but the system did a large amount of tidying-up along the way.

The CheckSUR results are typical for a system with IE10 installed

Are you certain that IE10 is not installed? what happens if you check the version? - click on the cog-wheel in IE, and select About Internet Explorer. What do you see?

Please post your C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
11 May 2013   #5
speedology

Windows 7 Home Premium 32bit.
 
 

I've just double checked and yes it is still IE9



log file attached

Chris


Attached Files
File Type: log WindowsUpdate.log (1.43 MB, 12 views)
My System SpecsSystem Spec
11 May 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me like there's corruption of the SoftwareDistribution folder.


the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
13 May 2013   #7
speedology

Windows 7 Home Premium 32bit.
 
 

Hi Noel

I followed your instructions carefully but no success I'm afraid. The windows update result showed 3 updates available. The oldest of these was actually IE10 so I tried to install this but it failed with error code 5.

As you said, the update history is now empty.

Any further suggestions? Should I roll back in time using system restore?

Regards

Chris
My System SpecsSystem Spec
13 May 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Error Code 5 is usually Access Denied - but in this case, I have not idea what it means.

Please post your C:\Windows\Windowsupdate.log file, and then attempt a System Restore back to around the 7th May - then run SFC again and post the new CBS.log
My System SpecsSystem Spec
13 May 2013   #9
speedology

Windows 7 Home Premium 32bit.
 
 

OK
windows update log is attached
I will get back to you later with the CBS.log file.

Thanks again



Chris


Attached Files
File Type: log WindowsUpdate.log (1.66 MB, 13 views)
My System SpecsSystem Spec
13 May 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - from the looks of it, the critical update failed first on 16th April....
let's wait and see what the current SR has to say to help
Please check and see if there are points going back as far as the beginning of April, and let me know.
My System SpecsSystem Spec
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 Windows update fails for IE10 on Win7 error code 9C59




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