Activation Error 0x8004fe21, Windows 7 Professional

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  1. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #11

    No change there, either

    This means that the source of the error could be very difficult to trace - but hopefully not impossible :)


    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.


    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.

    Post a new MGADiag report with details of any error messages encountered.
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  3. RockWarrior
    Posts : 9
    Windows 7 Professional
    Thread Starter
       New #12

    Thanks, the CHKDSK has been running for many hours so far. 2TB drive that it is checking. I will post results when completed.
      My Computer
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  4. VistaKing
    Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       New #13

    RockWarrior

    For the chkdsk results take a look at the link below

    Check Disk (chkdsk) - Read Event Viewer Log
      My Computer
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  6. RockWarrior
    Posts : 9
    Windows 7 Professional
    Thread Starter
       New #14

    I did the CHKDSK check, after about 30 hours of it running, lost power in a pretty good thunderstorm. After system rebooted it ended up in a loop at restart: Windows Logo, quick flash of a BSOD, Auto restart, repeat over and over.

    I was able to boot to old drive that I had cloned from on Saturday May 11, 2013 and it ran the CHKDSK on the new drive and fixed a bunch of errors, I didn't check that log. I can reboot to old HD and check those logs if needed.

    I have attached the CBS.log you had asked for.

    It is still coming up with the "This computer is not running genuine Windows" and showing that it is activated under the system properties.

    After running the SRC scan twice, the log file does not show that it was modified on the 16th, but the 15th (yesterday). In the CMD.EXE window the following error message shows up: "Windows Resource Protection found corrupt files but was unable to fix some of them."

    I have attached the CBS.log file that is located where the scan says it is.

    Thanks in advance.

    PS, I can't do any Windows Updates either. It keeps telling me that I need to restart to enable service.
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  7. RockWarrior
    Posts : 9
    Windows 7 Professional
    Thread Starter
       New #15

    Here is the MGADIAG report after the SFC scan.

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G729M-DGF8R-Q7G4C
Windows Product Key Hash: R2GE8YfWwRC2xKHs5YDtIPYoSXU=
Windows Product ID: 00371-OEM-9302984-96127
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AF8D96F3-22AA-48F4-BAA6-BB9AF4EB1D7D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AF8D96F3-22AA-48F4-BAA6-BB9AF4EB1D7D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q7G4C</PKey><PID>00371-OEM-9302984-96127</PID><PIDType>8</PIDType><SID>S-1-5-21-80593426-235902480-2583570700</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T/9000</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="5"/><Date>20090728000000.000000+000</Date></BIOS><HWID>26F53407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>3EF75C8698B9F7A</Val><Hash>ToYrdZnPS2ZbDkXWsiEkKvzPkEY=</Hash><Pid>81608-957-6511886-65273</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-029-896127-02-1033-7601.0000-1332013
Installation ID: 003383515924512024950961280555068422157821654364707412
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q7G4C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/16/2013 10:56:53 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 5:14:2013 21:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAIAAQABAAAAAQABAAEAln3qznYuiECMVxyO9m/OcETijpXMyOqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		MI09    
  FACP			DELL  		MI09    
  HPET			DELL  		MI09    
  MCFG			DELL  		MI09    
  SLIC			DELL  		MI09   
  OEMB			DELL  		MI09    
  ASPT			DELL  		PerfTune
  WDTT			DELL  		OEMWDTT 
  SSDT			DpgPmm		CpuPm
      My Computer
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  8. RockWarrior
    Posts : 9
    Windows 7 Professional
    Thread Starter
       New #16

    Spoke with MS Support this evening, reactivated the OS, changed product keys. Nothing they have recommended or suggested has worked thus far.
      My Computer
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #17

    Historically, where the IRST drivers have failed, and the CATROOT2 rename has failed, we've been unable to fix it without a repair install.
    The only error in the SFC log is a fairly common one...
    Code:
     Line 50597: 2013-05-16 22:24:49, Info                  CSI    00000632 [SR] Repairing 1 components
 Line 50598: 2013-05-16 22:24:49, Info                  CSI    00000633 [SR] Beginning Verify and Repair transaction
 Line 50601: 2013-05-16 22:24:49, Info                  CSI    00000635 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    However, there are a couple of errors in the normal CBS log...
    Code:
    2013-05-11 00:54:23, Info                  CBS    Failed to peek next token (status=0xc0000161) [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to get next Token [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Wrong XML DECL [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Invalid xml format [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Manifest parsing error at line: 1, context: 
 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to parse the manifest from the buffer. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Error                 CBS    Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy49\Windows\Servicing\Packages\Package_for_KB2272691~31bf3856ad364e35~amd64~~6.1.1.1.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2272691~31bf3856ad364e35~amd64~~6.1.1.1. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to initialize package: Package_for_KB2272691~31bf3856ad364e35~amd64~~6.1.1.1, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy49\Windows\Servicing\Packages\Package_for_KB2272691~31bf3856ad364e35~amd64~~6.1.1.1.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to initialize package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, from path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy49\Windows\Servicing\Packages\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum, existing package: 1 [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to populate children. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to initialize internal package [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Info                  CBS    Failed to create package. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2013-05-11 00:54:23, Error                 CBS    Failed to internally open package. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
    This may be solved by running CheckSUR...

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it in your reply.
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