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Windows 7: Dialog box says non genuine windows.


20 May 2013   #1

windows 7 profesional x64
 
 
Dialog box says non genuine windows.

Windows 7 Home installed from factory. Upgraded to professional shortly after. Haven't made recent changes to files but laptop battery failed and machine has lost power a few times.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-22WV7-83QHV-D792V
Windows Product Key Hash: YnvxA9Hcb926wjqcNr3PyBGEw7c=
Windows Product ID: 00371-618-3292705-85004
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {96F09458-B854-4F12-B436-D7C2F09E9104}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{96F09458-B854-4F12-B436-D7C2F09E9104}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D792V</PKey><PID>00371-618-3292705-85004</PID><PIDType>5</PIDType><SID>S-1-5-21-1951717333-1199268522-1342581664</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G73Jh</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G73Jh.209</Version><SMBIOSVersion major="2" minor="6"/><Date>20100513000000.000000+000</Date></BIOS><HWID>A2AF3007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-329270-01-1033-7600.0000-2402010
Installation ID: 110095284803483932503071277804020074814412247394674003
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: D792V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/20/2013 8:23:35 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000010240
Event Time Stamp: 5:20:2013 20:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAonY+3HKaTjT6Qk64MlfeiGI9BiV8APIAFpB2Vg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  DBGP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  ECDT			_ASUS_		Notebook
  SLIC			_ASUS_		Notebook
  SSDT			PmRef		CpuPm
  DMAR			INTEL 		CP_FIELD


My System SpecsSystem Spec
.

22 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello thejcnr and welcome to the forums

Your MGADiag log is showing a bit of file corruption so let's see where a SFC leaves us:


SFC Scan

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each


    sfc /scannow


    Wait for this to finish before you continue


    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt



  4. This will create a file, cbs.txt on your Desktop. Please zip this up and attach this to your next post.



Tom
My System SpecsSystem Spec
23 May 2013   #3

windows 7 profesional x64
 
 

Thank you for taking this on!


Attached Files
File Type: zip cbs.zip (113.8 KB, 1 views)
My System SpecsSystem Spec
.


24 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi thejcnr

This isn't looking very good at all. SFC should scan around 100 components, it scanned 1 for you!

Code:
2013-05-19 18:21:06, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-05-19 18:21:06, Info                  CBS    Startup processing thread terminated normally
2013-05-19 18:21:06, Info                  CSI    00000008 CSI Store 3965264 (0x00000000003c8150) initialized
2013-05-19 18:21:06, Info                  CSI    00000009 [SR] Verifying 1 components
2013-05-19 18:21:06, Info                  CSI    0000000a [SR] Beginning Verify and Repair transaction
2013-05-19 18:21:06, Info                  CSI    0000000b Repair results created:
POQ 0 starts:
 
POQ 0 ends.
2013-05-19 18:21:06, Info                  CSI    0000000c [SR] Verify complete
2013-05-19 18:21:06, Info                  CSI    0000000d [SR] Verifying 1 components
2013-05-19 18:21:06, Info                  CSI    0000000e [SR] Beginning Verify and Repair transaction
2013-05-19 18:21:06, Info                  CSI    0000000f Repair results created:
POQ 1 starts:
 
POQ 1 ends.
2013-05-19 18:21:06, Info                  CSI    00000010 [SR] Verify complete
2013-05-19 18:21:07, Info                  CSI    00000011 [SR] Verifying 1 components
2013-05-19 18:21:07, Info                  CSI    00000012 [SR] Beginning Verify and Repair transaction
2013-05-19 18:21:07, Info                  CSI    00000013 Repair results created:
POQ 2 starts:
 
POQ 2 ends.
2013-05-19 18:21:07, Info                  CSI    00000014 [SR] Verify complete
2013-05-19 18:21:07, Info                  CSI    00000015 [SR] Verifying 1 components
2013-05-19 18:21:07, Info                  CSI    00000016 [SR] Beginning Verify and Repair transaction
2013-05-19 18:21:07, Info                  CSI    00000017 Repair results created:
POQ 3 starts:
 
POQ 3 ends.
2013-05-19 18:21:07, Info                  CSI    00000018 [SR] Verify complete
2013-05-19 18:21:07, Info                  CSI    00000019 [SR] Verifying 1 components
2013-05-19 18:21:07, Info                  CSI    0000001a [SR] Beginning Verify and Repair transaction
2013-05-19 18:21:07, Info                  CSI    0000001b Repair results created:
POQ 4 starts:
 
POQ 4 ends.
2013-05-19 18:21:07, Info                  CSI    0000001c [SR] Verify complete
2013-05-19 18:22:25, Info                  CSI    0000001d [SR] Verifying 1 components
2013-05-19 18:22:25, Info                  CSI    0000001e [SR] Beginning Verify and Repair transaction
2013-05-19 18:22:25, Info                  CSI    0000001f Repair results created:
POQ 5 starts:
 
POQ 5 ends.
2013-05-19 18:22:25, Info                  CSI    00000020 [SR] Verify complete
2013-05-19 18:22:25, Info                  CSI    00000021 [SR] Verifying 1 components
2013-05-19 18:22:25, Info                  CSI    00000022 [SR] Beginning Verify and Repair transaction
2013-05-19 18:22:26, Info                  CSI    00000023 Repair results created:
POQ 6 starts:
 
POQ 6 ends.
2013-05-19 18:22:26, Info                  CSI    00000024 [SR] Verify complete
2013-05-19 18:22:26, Info                  CSI    00000025 [SR] Verifying 1 components
2013-05-19 18:22:26, Info                  CSI    00000026 [SR] Beginning Verify and Repair transaction
2013-05-19 18:22:26, Info                  CSI    00000027 Repair results created:
POQ 7 starts:
 
POQ 7 ends.
2013-05-19 18:22:26, Info                  CSI    00000028 [SR] Verify complete
2013-05-19 18:22:26, Info                  CSI    00000029 [SR] Verifying 1 components
2013-05-19 18:22:26, Info                  CSI    0000002a [SR] Beginning Verify and Repair transaction
2013-05-19 18:22:26, Info                  CSI    0000002b Repair results created:
POQ 8 starts:
 
POQ 8 ends.
2013-05-19 18:22:26, Info                  CSI    0000002c [SR] Verify complete
2013-05-19 18:22:26, Info                  CSI    0000002d [SR] Verifying 1 components
2013-05-19 18:22:26, Info                  CSI    0000002e [SR] Beginning Verify and Repair transaction
2013-05-19 18:22:26, Info                  CSI    0000002f Repair results created:
POQ 9 starts:
 
POQ 9 ends.
2013-05-19 18:22:26, Info                  CSI    00000030 [SR] Verify complete
Can you download and run the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Center

Keep it in a safe place as we'll probably need it again - if this is even fixable.

When it finishes installing, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
24 May 2013   #5

windows 7 profesional x64
 
 

As in a repair install may be needed?


Attached Files
File Type: zip CheckSUR.persist.log.zip (1,004 Bytes, 1 views)
My System SpecsSystem Spec
25 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi thejcnr,

Your CheckSUR log has shown a few issues that have been fixed. The ones that remain are nothing of concern and are perfectly normal.


I was expecting to see many thousand errors in there due to the fact that you are missing so many components, but as they haven't surfaced the problem is worse than I thought.


Yes, I think a repair install is the only way forward from this: Repair Install


Tom
My System SpecsSystem Spec
27 May 2013   #7

windows 7 profesional x64
 
 

Well without thinking I downloaded and ran the professional repair. But I don't have the key for that upgrade anymore. The sticker and key on the battery cover is for home premium. I downloaded and tried running that but it won't let me downgrade. Any ideas? Is my only option to reinstall home premium?
My System SpecsSystem Spec
27 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Unfortunately, there's no way to downgrade Windows without doing a clean install again. You can save yourself the time of downloading the Windows 7 Home Premium ISO by deleting ei.cfg from your Professional ISO:

How to Choose Desired Windows 7 Edition / Version During Setup? - Tweaking with Vishal


Then burn that to a disc and use it to install Windows


Tom
My System SpecsSystem Spec
27 May 2013   #9

windows 7 profesional x64
 
 

Ha! Found my key in an old pile of junk. Everything seems resolved so far. Thanks a ton for your help and input. While I'm here, I've been getting a blue crash dump screen and crashes recently. Could be from all those missing components I'm sure but is there a tool you can think of that might clean things up a bit? Don't understand how this happened in the first place.
Thanks again. It's cool to have someone from across the world take time daily to help me.
My System SpecsSystem Spec
28 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi thejcnr,

That's great news! Glad you're all sorted on that front now.

Can you follow these instructions to collect the required data, then post the file here rather than in a new thread please?

Blue Screen of Death (BSOD) Posting Instructions

BSOD analysis has never been my forte (I'm more of a Windows Update guy!) but I know a man for the job so I'll see if he can take a look at this for you.

It's great being able to help people from all over the world! I get the satisfaction from being able to help others, I learn new things and I meet some great people, such as yourself

Tom
My System SpecsSystem Spec
Reply

 Dialog box says non genuine windows.




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