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Windows 7: Error 80073712 when installing KB2799926


22 May 2013   #1

Windows 7 Ultimate x64
 
 
Error 80073712 when installing KB2799926

Hi,

This is about a friend's computer.
It's a fresh install, just yesterday.
I have only installed mobo drivers from the manufacturer's website and then Windows updates. I couldn't install a few so I did it manually. But this one won't go thru

I tried SFC, the fixer from Microsoft and the system update readiness tool.
Also deleted the SoftwareDistribution folder manually and still won't install.


Any help will be much appreciated.



Here are the specs, it's a really basic PC for office and home use.

Windows 7 x64 Home Premium
Mobo: Asrock N68-VS3 FX
AMD Semprom 145
2gb RAM Kingston

My System SpecsSystem Spec
.

22 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Ron, welcome to the forums

Can you post the requested information please?


Windows Update Posting Instructions


Tom
My System SpecsSystem Spec
22 May 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RonAshman View Post
I tried SFC, the fixer from Microsoft and the system update readiness tool.
SFC gave "no integrity errors"?
system update readiness tool ran fine and gave no errors as well?

Post file checksur.log
My System SpecsSystem Spec
.


22 May 2013   #4

Windows 7 Ultimate x64
 
 

Hi, thanks for replying.

Shame on me. I did read the posting instructions, so it's my fault. I posted that at about 4 AM, anyway it's no excuse.

SFC gave no errors.
Update readiness tool found three errors and corrected them. The only one I can remember is a cryptographic error.

Here's what's needed. I hope it's all.
I understand the file checksur.log is included here.


Thanks again.
My System SpecsSystem Spec
22 May 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

run system update readiness tool again and post checksur.log afterwards
My System SpecsSystem Spec
22 May 2013   #6

Windows 7 Ultimate x64
 
 

Hi, thanks for replying again.

Just ran it and here's the log.


Regards.



Edit: I just realized. I wrote that the update readiness tool found errors. Of course it was not, it was the fixer from MS website for general problems. My bad. Sorry.
My System SpecsSystem Spec
22 May 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RonAshman View Post
Hi, thanks for replying again.

Just ran it and here's the log.


Regards.



Edit: I just realized. I wrote that the update readiness tool found errors. Of course it was not, it was the fixer from MS website for general problems. My bad. Sorry.
Try to be more accurate. So sfc/scannow gave no errors. So system update readiness tool gave no errors in checksur.log.
My System SpecsSystem Spec
22 May 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Because you installed Windows 7 just a few days ago try a repair install. Repair Install
After process is complete... eventually install lan network driver. Now "search for updates" and install them, reboot. Now "search for updates" and install them, reboot. Now "search for updates" and install them, reboot. Now "search for updates" and install them, reboot. Just untill all updates are installed. Don't forget step 22 from tutorial.

Now install missing drivers (see "device manager")

post results
My System SpecsSystem Spec
22 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Ron,

It's no problem We've got the information now and that's all that matters. Your CheckSUR log has shown a few corrupt files which need replacing:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-22 13:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-spanish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-spanish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat        
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum        Line 1: 
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_8d1a5a560fbecf33.manifest    amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_8d1a5a560fbecf33    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_8c724c74f6b7b8c3.manifest    amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_8c724c74f6b7b8c3    

Summary:
Seconds executed: 474
 Found 12 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 7
  CBS Catalog Corrupt Total count: 3

Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.22230_none_8d1a5a560fbecf33.manifest
    winsxs\manifests\amd64_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.1.7601.18062_none_8c724c74f6b7b8c3.manifest
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-spanish~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-spanish~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_2_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2799926_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat
    servicing\packages\Package_for_KB2799926~31bf3856ad364e35~amd64~~6.1.1.0.cat
Windows Update Package Replacement


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)


    C:\Windows\Temp\CheckSur\Winsxs\Manifests



  6. Open the Packages folder and copy the files into the following folder (if there are any files)


    C:\Windows\Temp\CheckSur\Servicing\Packages



  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:


    C:\Windows\Logs\CBS\CheckSUR.persist.log


You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.


Download Update for Windows 7 for x64-based Systems (KB2799926) from Official Microsoft Download Center



Tom


Attached Files
File Type: zip Packs.zip (31.1 KB, 17 views)
My System SpecsSystem Spec
22 May 2013   #10

Windows 7 Ultimate x64
 
 

THANK YOU SO MUCH


Finally!
Funny thing these kind of things always happen when I work with someone else's computer (a friend, my mom, sister, partner). My own PC runs smoothly. Good thing I don't do this for a living. This is the kind of issues that make me feel not guilty for having had a non legal version of Windows for a long time in the 90s.
It's not user friendly at all. If it happened to most of the people I know, there's no way they could solve it. Not even with help from a forum.


Once again, thank you very much.

Have a great day.
My System SpecsSystem Spec
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 Error 80073712 when installing KB2799926




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