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Windows 7: Update error 80073712, SFC not working, cannot update Win7

22 May 2013   #1

Windows 7 Ultimate Service Pack 1 (build 7601)
 
 
Update error 80073712, SFC not working, cannot update Win7

A couple of weeks ago I got error messages from Security Essentials when restarting a PC (Windows 7/32, SP1). I could not uninstall the program using the Control Panel, so I used the FixIt-utility from Microsoft.
This made things worse.
I am not able to run Windows Update anymore (error code: 80073712 – Windows could not search for new updates).
There are no system restore dates going back before I started having the problems two weeks ago.
When running sfc /scannow (as admin) I get the following error message:
Windows Resource Protection could not perform the requested operation.
Tried the same function using the Win 7 (SP1) install disk. Get the following error:
There is a system repair pending which requires reboot to complete.
Restarted several times with the same results.
Since SFC was not working I tried to do a repair install. During the compatibility check I got this message:
Windows needs to be restarted so necessary changes to system files can be made before continuing.
I have tried several reboots and also checked for a pending.xml file. Nothing.
Any suggestions/ideas? It is a standard PC I use for Office apps.

My System SpecsSystem Spec
.

23 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello asiaviking and welcome to the forums

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    dism /image:C:\ /cleanup-image /revertpendingactions

  4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  5. Paste (Ctrl+V) it into your next post please.
Can you also post the requested data please?

Windows Update Posting Instructions

Tom
My System SpecsSystem Spec
23 May 2013   #3

Windows 7 Ultimate Service Pack 1 (build 7601)
 
 

Hi Tom,

Thanks for taking the time to respond to my problems. Appreciate it!

I run DISM and got the following message:
C:\Windows\system32>dism /image:C:\ /cleanup-image /revertpendingactions

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Error: 87

The /Image option that is specified points to a running Windows installation.
To service the running operating system, use the /Online option. For more inform
ation, refer to the help by running DISM.exe /Online /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Do you need the log file?

BTW, I run the latest Microsoft Windows Malicious Software Removal Tool (KB890830) - full scan last night.

Requested data:
SURT - installed latest version (Installing Hotfix for Windows (KB947821)).

1. System Update Readiness Tool

<CheckSur.log>:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-23 23:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

Summary:
Seconds executed: 145
Found 3 errors
CSI Unable to Query Store Version Total count: 1
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

---

2. SFC Scan
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error

4. Log Collection
I have created a Zip File. I have left a copy in my public drop box. Can post the link if it is needed.


Again - thanks,

Mort
My System SpecsSystem Spec
.


23 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Mort,

Terribly sorry, I left out one crucial bit of information. That command has to be run from command prompt in the recovery environment:

System Recovery Options

Whilst I'm reasonably confident that the dism command will rectify your problem, the link to the logs would be very helpful just in case.

The errors in the CheckSUR log are nothing to worry about and are merely caused by a bug in the SURT incorrectly reporting these files.

Tom
My System SpecsSystem Spec
25 May 2013   #5

Windows 7 Ultimate Service Pack 1 (build 7601)
 
 

Hi again,

A couple of frustrating days; run a complete chkdsk on the drive again and it came up clean. Same with malware/antivirus.

When I run the command from the recovery console, the following happens:

Deployment Image Servicing and Management tool
Version: 6.1.7601.17514

Error: 2
Unable to access the image.
Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder.

I have opened the DISM.ERR-file and I find the following messages:

2013-05-25 23:22:53, Info DISM DISM.EXE:
2013-05-25 23:22:53, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2013-05-25 23:22:53, Info DISM DISM.EXE:
2013-05-25 23:22:53, Info DISM DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=x86, Number of processors=4
2013-05-25 23:22:53, Info DISM DISM.EXE: Executing command line: dism.exe /image:C:\windows\ /cleanup-image /revertpendingactions
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Loading Provider from location X:\sources\WimProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Warning DISM DISM Provider Store: PID=1432 Failed to Load the provider: X:\sources\WimProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Loading Provider from location X:\sources\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Connecting to the provider located at X:\sources\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Loading Provider from location X:\sources\CompatProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-05-25 23:22:53, Info DISM DISM Provider Store: PID=1432 Connecting to the provider located at X:\sources\CompatProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-05-25 23:22:53, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2013-05-25 23:22:53, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2013-05-25 23:22:53, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2013-05-25 23:22:53, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2013-05-25 23:22:53, Info DISM DISM.EXE: Succesfully registered commands for the provider: Compatibility Manager.
2013-05-25 23:22:53, Warning DISM DISM.EXE: Failed to load WimManager. Try running from the Deployment Tools Command Prompt. If the issue persists, ensure that wimgapi.dll and wimserv.exe are up to date.
2013-05-25 23:22:53, Warning DISM DISM.EXE: Failed to add any commands.
2013-05-25 23:22:53, Error DISM DISM.EXE: Failed to access the image folder or image's windows folder.
2013-05-25 23:22:53, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2013-05-25 23:22:53, Info DISM DISM.EXE:
2013-05-25 23:22:53, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->

---
My System SpecsSystem Spec
26 May 2013   #6

Windows 7 Ultimate Service Pack 1 (build 7601)
 
 

Hi,

Decided to start over with a clean install.

Thanks!
My System SpecsSystem Spec
26 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi asiaviking,

No problem, thanks for letting me know!


Tom
My System SpecsSystem Spec
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 Update error 80073712, SFC not working, cannot update Win7




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