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Windows 7: System Update Readiness Tool is Not Working

27 May 2013   #11
gregrocker

 

I can connect via Teamviewer to try to get your Updates working, check over your Windows 7 and make other recommendations for optimizing it for best performance.

To feel comfortable with this feel free to ask all the questions you need for myself or others to answer so that you understand it fully. We are a team here and all volunteers, this is being offered only in case normal interactive support in a thread is not enough for you.

Here is a link to TeamViewer Download. When installed at defaults it allows a remote assistant to connect and communicate with you via several means while operating your PC nearly like normal.

By clicking on my name at left you can send a private message with the TV ID and password, then leave it open on your desktop.


My System SpecsSystem Spec
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27 May 2013   #12
arctobear

Windows 7 64 bit
 
 

If you can do that, that would be awesome. I've already got Teamviewer. That may be the best thing if it's not too much of a bother, as a lot of things you'll probably ask me to do won't be accessible to my screen reader. I'll set it up now, but can you e-mail me or something to let me know you're about to access my system so I can close my web site out and won't freak out when my computer starts talking weird things to me? If you can do this I'd greatly appreciate it. I've been looking for someone to help me with this for a while.
My System SpecsSystem Spec
27 May 2013   #13
arctobear

Windows 7 64 bit
 
 

Were you just trying to access Teamviewer? I think we may need to try again, as I was typing and then it got all crazy on me.
My System SpecsSystem Spec
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27 May 2013   #14
gregrocker

 

You were unable to view or hear the TV chat or VOIP, but can now hear over speakers although your headset driver is not installed and likely cued in the stopped-up Updates. Waiting for reboot now from first batch of Updates to see if they'll install.
My System SpecsSystem Spec
27 May 2013   #15
arctobear

Windows 7 64 bit
 
 

Just curious, are you still online with me after that second reboot?
My System SpecsSystem Spec
27 May 2013   #16
gregrocker

 

Yes, after rebooting for Windows Updates it shows they all failed, and is running a Critical program Update now for your Jaws screen reader - which you said was problematic - so you probably cannot hear me via VOIP or read my notes.

I notice your ShutDown button is still queued with Updates which can mean that it needs an actual Shut Down to install the Updates. So we need to clear those, or try, to see if that will resolve your Updates problem.

If not will run the System Update Readiness Tool which has broken Updates Logjams like this before, possibly caused by the infection you reported. I ran a Malwarebytes Quick scan when first connected to confirm now clean. I also uninstalled the programs we discussed that look like Spyware and will run SuperAntiSpyware to make sure they are rooted out of registry.

So far the performance is decent over remote and have only noticed Mgmt console not found, though I got to Device Driver another way. You have drivers missing that may be in Optional Updates if we can get them running.
My System SpecsSystem Spec
28 May 2013   #17
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Still following along as I watch Greg work his magic

A Guy
My System SpecsSystem Spec
28 May 2013   #18
arctobear

Windows 7 64 bit
 
 

Well Greg is made out of awesomeness. Sadly, it's gonna have to be reformatted. I'm in the process of zipping my music and videos and all that jazz so I can upload them to Skydrive, as the app refused to install, and I'm not uploading song by song unless I have to.
My System SpecsSystem Spec
28 May 2013   #19
gregrocker

 

System Update Readiness Tool runs and seems to succeed but with nothing in its log, then it will allow a few small groups of Updates to install (up to half of 49) then it craps out again and fails during reboot. I've uploaded the cbs log here if anyone can help me decipher it: CBS log link: http://sdrv.ms/1115ZBL

Update: Every other small group of Updates seems to fail at reboot, so I run the REadiness Tool and/or Updates Troubleshooter and it allows them to install the next run.

I'm now down to SP1 and am hoping they work for it too. If not via Updates I have the Standalone downloaded.

Nope, after 12 hours of trying with reboots the last Updates including SP1 will not install no matter what combination of repairs I do in between. I'm hoping someone who knows how to read the log will spot something. If Jessie finds someone to help during the boot portion of Clean Reinstall we are ready to do that, too.
My System SpecsSystem Spec
29 May 2013   #20
gregrocker

 

After sleeping on it I think one approach which should be doable without a helper is to run a Repair Install with the pre-SP1 installer files here X15-65805.iso.

After downloading that ISO, extract the files with 7zip to run Setup as Administrator from Desktop. This would not need participation in the boot mode. Although it does go into boot mode it starts and ends back at the desktop.

This should repair Updates and clear the way for installing SP1 which with the decent performance you have otherwise may be sufficient.

There is a risk with any install so I'd first use the CD your aunt provided to burn a System Repair Disc - Create with Windows Image Burner from the right click "Open With" menu when you click on the ISO.

I can do this for you via TeamViewer on Thursday, or we can wait til you get a helper to do the Reinstall.
My System SpecsSystem Spec
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 System Update Readiness Tool is Not Working




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