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Windows 7: System Update Readiness Tool is Not Working

29 May 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Can you please upload your C:\Windows\WindowsUpdate.log file? - it may show more details on the failure-mode of the SP1 install, and enable fixing it short of a repair install.
Unfortunately, although there's a mass of data in the CBS logs, there's not a lot there that I can understand well enough to suggest an immediate way forward, so the background data from the WU log should help us narrow down the problem areas.


My System SpecsSystem Spec
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29 May 2013   #22
arctobear

Windows 7 64 bit
 
 

@Greg, if I do the clean reinstall, will I keep Jaws the whole time to do it by myself, or will I need someone's assistance? I didn't understand some of the instructions. I tried to create a recovery disc, but it said the disc wasn't blank, even though it said zero items. Weird, not sure about that.

Here's the WU log file. Hopefully this will work.
My System SpecsSystem Spec
29 May 2013   #23
gregrocker

 

Not for the Clean Reinstall. You'll need assistance for the 20-30 minutes it's in the boot mode and until it connects to the network, or you can get to the built-in Screen Reader.

However for the Repair Install (click this link) it starts and ends on the desktop with all programs kept in place so unless it had a catastrophic failure you might not need someone there.

An alternative to having a Clean Reinstall helper might be having a cam on another PC, tablet, or phone which you can aim at the screen so I can walk you through boot mode using Skype, etc.

I'll be out all day now but Noel will read your Updates log as he's the best there is on that.
My System SpecsSystem Spec
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29 May 2013   #24
arctobear

Windows 7 64 bit
 
 

Well if I get a laptop I'll be able to do that. I may attempt the repair install, but first I'll wait for him to read the update log.
My System SpecsSystem Spec
29 May 2013   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(Flattery will get you nowhere, Greg - I really know very little about update logs! I just stumble along and occasionally hit on an answer. )

From what little I can make out in the logs, it would seem that the way forward is to clear the SoftwareDistribution folder, and then attempt installation again.


you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install ONLY Service Pack 1 - then reboot twice before attempting any other updates.
My System SpecsSystem Spec
29 May 2013   #26
arctobear

Windows 7 64 bit
 
 

Can you please provide me with detailed instructions on how to do this using the keyboard? I mean like directions for idiots, including what is supposed to be on the screen and all that? Also, I only use the keyboard, so I need keystrokes.
My System SpecsSystem Spec
29 May 2013   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
This should open the Elevated Command Prompt window - a black-and-white text-only window

2) To run the commands easier, highlight the block of commands, and hit Ctrl+C . In the ECP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.


If you have problems with that, I'll post a small batch file for you to download and run - back in a minute or two (if my connection holds long enough!)

My System SpecsSystem Spec
29 May 2013   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Download and save the attached batch file 'sdold.bat'

right-click on the saved file and select 'Run As Administrator'
Accept the User Access Control warning, and the Command Prompt window will flash briefly - you should get no other messages.

wait 15 minutes and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install ONLY Service Pack 1 - then reboot twice before attempting any other updates.
My System SpecsSystem Spec
29 May 2013   #29
arctobear

Windows 7 64 bit
 
 

I can't get it to work. It won't let me copy/paste, and then it says something about it not recognizing the command when I try to type it. Also it won't let me close it.
My System SpecsSystem Spec
29 May 2013   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

try running the batch file as Administrator, then.

You can close the Command Prompt window by either typing EXIT (and hit the Return key) or using Alt+F4
My System SpecsSystem Spec
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