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Windows 7: System Update Readiness Tool is Not Working

29 May 2013   #31
arctobear

Windows 7 64 bit
 
 

Typing exit closed it. I've downloaded the batch file and am about to run it.


My System SpecsSystem Spec
.
29 May 2013   #32
arctobear

Windows 7 64 bit
 
 

Okay, I followed the instructions, but apparently the service pack didn't install even though it said it did, because it's still in my list of updates that need to be installed.
My System SpecsSystem Spec
30 May 2013   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Click on the Start button
in the Search box, type
WINVER
and hit the Enter key
You should get the 'About Windows' window - does it say
Microsoft Windows
Version 6.1 (Build 7601:Service Pack 1)

or
Version 6.1 (Build 7600)
??

Please post the new WindowsUpdate .log file, and the new CBS.log file
My System SpecsSystem Spec
.

30 May 2013   #34
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by arctobear View Post
I called a tech support company and they did a diagnostic using remote access, and the lady said I had a bunch of corrupted and missing drivers, and the only way she could fix it was to download a bunch of advanced tools, and for that I had to purchase a package of at least one year of support, which I couldn't afford. I'd like to do this myself without having to get my harddrive wiped. Do you guys have any suggestions? Thanks.
Was that tech support company from India (very strange english accent?) Your text looks like it was FAKE support and criminals. They want to install fake antivirus and all kind of keyloggers. They are just after your money
My System SpecsSystem Spec
30 May 2013   #35
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
05 Jun 2013   #36
arctobear

Windows 7 64 bit
 
 

Just to let you guys know, the reason I haven't been on is because I've been in the hospital. I'm back home now, but I'm having to stay with people for a couple weeks. If you would still like to help me I can try to work on the desktop when I get back. I did get a laptop with Windows 8, so if the desktop is fixed I'll have both computers.
greg and others, thanks so much for all your help, and I'm sorry I disappeared on you guys.

Also, a bit OT, but can someone please contact the staff of eightforums.com and ask them to assist me? I can't register because my laptop's being a *** about the captcha because of my visual impairment. The audio isn't working right. I guess I haven't gotten everything updated yet or something.
My System SpecsSystem Spec
05 Jun 2013   #37
derekimo

Microsoft Community Contributor Award Recipient

 
 

That's alright, take care of your self first. Post back when you're ready again.

I'll ask the admin to look at your eightforums account.
My System SpecsSystem Spec
05 Jun 2013   #38
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by arctobear View Post
Also, a bit OT, but can someone please contact the staff of eightforums.com and ask them to assist me? I can't register because my laptop's being a *** about the captcha because of my visual impairment. The audio isn't working right. I guess I haven't gotten everything updated yet or something.
Hello Arctobear,

I set you up an account at Eight Forums. I sent you a PM with the details.
My System SpecsSystem Spec
05 Jun 2013   #39
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Hope you're OK arctobear. Get back when you can. A Guy
My System SpecsSystem Spec
06 Jun 2013   #40
gregrocker

 

So glad to hear from you Jessie. I hope whatever had you down is gone for good. We are still ready to assist you in whatever way we can.

How do you like Win8? It can be a PITA with the metro Start Screen charms popping out of right field and the wall of buttons slamming down on your work just to get to the Start menu choices. What I do when I install it is immediately install Windows 7 Start Menu for Windows 8 which puts a replica Win7 Start menu on if you can supply the 7 disk for it to pull files from (Extracted ISO you have would be sufficient if you point it there). Then you'll have the familiar Win7 desktop setup, with just a few of the remaining Win8 crApps hanging around that can be uninstalled and set to default to your favorites, e.g. WMP, Adobe Reader, etc.

So let us know when you're ready and how you'd like to proceed. We'll be here.
My System SpecsSystem Spec
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 System Update Readiness Tool is Not Working




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