I had a bunch of viruses on my computer. I think I got them all off with assistance, but Windows Update hasn't run for a long time. I attempted to download the system update readiness tool for the X64 version of Windows 7, but when I clicked the installer a dialog box popped up that said, "This update is not applicable for your computer." To further complicate matters, i'm almost totally blind and use the Jaws screen reader, so I have a hard time getting the error codes. If you'd like I can run the update again, but I need to know how to get a screen shot other than taking a picture with my camera, which would not work.
I called a tech support company and they did a diagnostic using remote access, and the lady said I had a bunch of corrupted and missing drivers
, and the only way she could fix it was to download a bunch of advanced tools, and for that I had to purchase a package of at least one year of support, which I couldn't afford. I'd like to do this myself without having to get my harddrive wiped. Do you guys have any suggestions? Thanks.