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Windows 7: Windows update service not running.

27 May 2013   #1
daynedelano

windows 7 64 bit
 
 
Windows update service not running.

hi im trying to get windows update to work, I downloaded the SURT, & it wouldn't install ERROR 0X80080005. Then ran sfc /scannow 2 times & it didn't find any errors. when trying windows update, takes a while to come up once I click on it & then it tells me "windows update cannot currently check for updates, because the service is not running. you may need to restart your computer." I have restarted several times. I even had someone online walk me through a manual cmd windows update start in command prompt. this computer was victim to some viruses, malware, & spyware, most (if not all) has been removed. so im assuming I may have missing files the sfc isn't catching. I guess I also should note im getting BSOD and they restart my computer before I can jot down the number. I did download the log checker & I uploaded the bsod zip. thanks for your help!




Attached Files
File Type: zip 052313-30763-01.zip (185.6 KB, 23 views)
My System SpecsSystem Spec
28 May 2013   #2
ekimalder

win 7 x64 utimate
 
 

Press Start button
in the search box type
SERVICES.MSC and press enter
In the services control panel, look for the following
Background Intelligent Transfer Service - (BITS)
open and check the startup type and change to automatic (delayed start), and accept

In Windows Update service open and check the startup type change to (delayed start) and accept.

Now try start the Windows Update service and the service Background Intelligent Transfer Service - (BITS) if are started, the service now is working.

you can try too to check if 2 more services that windows update needs, are working, open windows update service and press in tab dependencies then press in + and you will see these 2 services that windows update needs, check that are running too.
My System SpecsSystem Spec
28 May 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
28 May 2013   #4
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ekimalder View Post
Press Start button
in the search box type
SERVICES.MSC and press enter
In the services control panel, look for the following
Background Intelligent Transfer Service - (BITS)
open and check the startup type and change to automatic (delayed start), and accept

In Windows Update service open and check the startup type change to (delayed start) and accept.

Now try start the Windows Update service and the service Background Intelligent Transfer Service - (BITS) if are started, the service now is working.

you can try too to check if 2 more services that windows update needs, are working, open windows update service and press in tab dependencies then press in + and you will see these 2 services that windows update needs, check that are running too.
checked all the services as you requested. they were ALL in automatic (delayed start) as needed. and the dependencies were running as well.

I ran the "fix it" as Kaktussoft recommended. it did "fix" errors, and said it was successful in its attempt, it wanted a restart, so I restarted as requested. UNFORTUNATELY when I start windows update I still get the original error "windows update cannot currently check for updates, because the service is not running. you may need to restart your computer"

thanks for your attempt but whats the next step?
My System SpecsSystem Spec
28 May 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

start service "windows update". What happens?
start service "Background Intelligent Transfer Service". What happens?
My System SpecsSystem Spec
28 May 2013   #6
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
start service "windows update". What happens?
start service "Background Intelligent Transfer Service". What happens?

ive attached the two errors I get when starting both services.


Attached Thumbnails
-errors.jpg  
My System SpecsSystem Spec
28 May 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Double click the regfile, reboot and start windows update service. Same problem? If it starts succesfully, try to start BITS service as well.


Attached Files
File Type: reg wuauserv.reg (6.3 KB, 128 views)
My System SpecsSystem Spec
28 May 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot


Attached Files
File Type: reg bits.reg (5.7 KB, 79 views)
My System SpecsSystem Spec
28 May 2013   #9
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot
heres the screen shot


Attached Thumbnails
-untitled.jpg  
My System SpecsSystem Spec
28 May 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by daynedelano View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Try to import this as well. After that start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters
Post screenshot
heres the screen shot
screenshot shows good values...all fine. did you succesfully import both reg files? Did you reboot afterwards? What happens if you start service BITS now? What if you start service windows update?
My System SpecsSystem Spec
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 Windows update service not running.




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