Setup exit code: 0x00009C59 installing IE10 and Empty Win Feature List

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  1. tanman
    Posts : 50
    Windows 7 x64 Professional
       New #1

    Setup exit code: 0x00009C59 installing IE10 and Empty Win Feature List


    Hi,

    I'd be grateful if someone can help me with this problem.

    I have trawled this forum and others to find a resolution to this issue, but to no avail.

    The story so far:
    1. I tried to install IE 10 and it gave a 9C59 error IE10_main.log attached
    2. Following instructions to resolve this I ran SFC /scannow
    3. Then the System Update Readiness tool CBS.log and CheckSUR.log files attached.
    4. I found a post that suggests looking at the Windows features dialog, only to find out mine is blank.
    5. I checked the forum for a solution to this and found Fix for Blank or Empty Windows Features List in Vista and 7, which started me on the road to analyzing the CheckSUR.log
    6. At this point I ran out of talent...

    Does anyone have any ideas as to what is going on. I really do not want to reinstall windows from scratch to fix these issues, is there another option?

    many thanks,

    Anthony
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You have a number of files showing as damaged or missing in the CheckSUR
    Code:
    Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20565_none_180ba330ce04c164.manifest
 winsxs\manifests\amd64_529c66a331c42e841855b95307e29b0b_31bf3856ad364e35_9.4.8112.20546_none_4f545362907c8875.manifest
 winsxs\manifests\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20586_none_76d4f0748dc09ab4.manifest
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package-MiniLP~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Microsoft-Windows-PlatformUpdate-Win7-SRV08R2-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Shell-WinIP-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~et-EE~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-DownlevelApisets-Windows-WinIP-Package~31bf3856ad364e35~amd64~hi-IN~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~el-GR~7.1.7601.16492.cat
    I'll post a fix for these later, and we'll see how things look then.
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - tmnaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder tmnaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  6. tanman
    Posts : 50
    Windows 7 x64 Professional
    Thread Starter
       New #4

    Hi Noel,

    Many thanks for the time you've spent.
    These are my new logs. Still errors I'm afraid.

    Anthony
      My Computer
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  7. tanman
    Posts : 50
    Windows 7 x64 Professional
    Thread Starter
       New #5

    Hi Noel,
    Sorry I just checked through your instructions again and I copied the manifest files to the wrong directory. Doh!

    I've run CHeckSur again and these are the new files


    Anthony
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    We're getting there :)

    One question, before I post a new fix - you now appear to be using an older copy of the CheckSUR tool??

    Please make sure that you are using file named Windows6.1-KB947821-v26-x64.msu - if not, please download a new copy from....
    Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Center
      My Computer
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  10. tanman
    Posts : 50
    Windows 7 x64 Professional
    Thread Starter
       New #7

    I've copied the latest version of the CheckSur tool, do you want me to run it?

    Anthony
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    Yes please - it may find more
      My Computer
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  12. tanman
    Posts : 50
    Windows 7 x64 Professional
    Thread Starter
       New #9

    Results of more recent CheckSur
      My Computer
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    That's still the old version??
    Here's the headers from my run (and an earlier run of yours)
    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-27 15:28
    Here's the header from your latest run...
    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 9.0
2013-04-27 14:53
      My Computer
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