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Windows 7: Update error code 80073712

28 May 2013   #1

Windows Server 2008 Enterprise R2 SP1
 
 
Update error code 80073712

Hello!

Sorry if its inappropriate for the forum but it seems that it should be. I'm experiencing the problem with Windows Server 2008 R2. The error code for update is 80073712 and my checkSUR logs are attached.

It seems that the problem is exactly the case described at the end of the following thread
Error 0x800b0100 when installing KB2727528 and/or KB2761217

I guess a package for IE10 hyphenation and spelling is required. Where can I find it?




Attached Files
File Type: log CheckSUR.log (1.7 KB, 3 views)
File Type: log CheckSUR.persist.log (1.7 KB, 4 views)
My System SpecsSystem Spec
.

28 May 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
28 May 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try this SFC /SCANNOW Command - System File Checker
If any integrity errors... post sfcdetails.txt as described in option three
My System SpecsSystem Spec
.


28 May 2013   #4

Windows Server 2008 Enterprise R2 SP1
 
 
Ooops! Not a good news

Since my system tend to fail in launching during restart with BSOD 0x7b and I haven't found any hardware fault I thought that it should be an update error.

Each time I restore the system from a backup it works perfectly then after tons of updates being installed suddenly Server Roles and Features becomes inaccessible with the error and Task Scheduler stops showing the list of existing tasks. When in this state I know that next reboot will end up with BSOD 0x7b just after the starting progress bar blinks for a moment.

I found that there is a known issue with Win 2008 Server update database that becomes corrupted sometimes and needs to be recovered with the help of SUR.

I've scanned the system with sfc /scannow and got "no integrity violations" message. Attached is the full log folder if it can be helpful.
What else can I do?


Attached Files
File Type: zip Logs.zip (7.20 MB, 3 views)
My System SpecsSystem Spec
28 May 2013   #5

Windows Server 2008 Enterprise R2 SP1
 
 
SFC details

SFC details prepared due to option 3 is attached


Attached Files
File Type: txt sfcdetails.txt (70.5 KB, 2 views)
My System SpecsSystem Spec
28 May 2013   #6

Windows Server 2008 Enterprise R2 SP1
 
 
Windows Activation

Just now, when I looked at the Server Roles there was an "error" instead of the list of roles and all of a sudden error message has appeared (screenshot attached):

[Window Title]
Windows Activation

[Main Instruction]
An unauthorized change was made to Windows.

[Content]
Windows has discovered a change that will result in limited Windows functionality. Use the link below to find out how to fix Windows.

[Learn more online] [Close]


Attached Thumbnails
Update error code 80073712-win-activation.png  
My System SpecsSystem Spec
28 May 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Eclectic View Post
Since my system tend to fail in launching during restart with BSOD 0x7b and I haven't found any hardware fault I thought that it should be an update error.

Each time I restore the system from a backup it works perfectly then after tons of updates being installed suddenly Server Roles and Features becomes inaccessible with the error and Task Scheduler stops showing the list of existing tasks. When in this state I know that next reboot will end up with BSOD 0x7b just after the starting progress bar blinks for a moment.

I found that there is a known issue with Win 2008 Server update database that becomes corrupted sometimes and needs to be recovered with the help of SUR.

I've scanned the system with sfc /scannow and got "no integrity violations" message. Attached is the full log folder if it can be helpful.
What else can I do?
SUR and SFC/SCANNOW results are fine. This is what I found:
NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT] in cbs.log

Are you in some sysprep/generalize step (saw some things of it in log files)?

Quote:
I know that next reboot will end up with BSOD 0x7b just after the starting progress bar blinks for a moment.
the normal starting progress bar, or from (automatic) ssytem recovery?
Can't you boot now whatsoever?
Can you perform a "system restore" to revert the changes? System Restore option two
My System SpecsSystem Spec
28 May 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Eclectic View Post
Just now, when I looked at the Server Roles there was an "error" instead of the list of roles and all of a sudden error message has appeared (screenshot attached):

[Window Title]
Windows Activation

[Main Instruction]
An unauthorized change was made to Windows.

[Content]
Windows has discovered a change that will result in limited Windows functionality. Use the link below to find out how to fix Windows.

[Learn more online] [Close]
It looks your windows is not genuine anymore(?) Is it still activated? check system properties
My System SpecsSystem Spec
28 May 2013   #9

Windows Server 2008 Enterprise R2 SP1
 
 

Quote:
Are you in some sysprep/generalize step (saw some things of it in log files)?
Not explicitly. It seems that system was not able to finish some of the updates procedures.

Quote:
the normal starting progress bar, or from (automatic) ssytem recovery?
Yes the normal one.

I'm going to reboot now but pretty sure it will show BSOD 0x7b. If so I'll try option 2 to restore the system.
My System SpecsSystem Spec
28 May 2013   #10

Windows Server 2008 Enterprise R2 SP1
 
 

Quote:
It looks your windows is not genuine anymore(?) Is it still activated? check system properties
No, it's not.
Should I activate it before reboot?
My System SpecsSystem Spec
Reply

 Update error code 80073712




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