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Windows 7: IE9/IE10 Install Error 9C48 / CBS Catalog Corrupt

29 May 2013   #1
Heffernan

Windows 7 Ultimate x64
 
 
IE9/IE10 Install Error 9C48 / CBS Catalog Corrupt

Hey folks,

i have a computer with trouble installing IE9 and IE10.
Already did sfc /scannow and several times CheckSUR.
Heres what CheckSUR says:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-29 14:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.cat        

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    msado20.tlb    x86_microsoft-windows-m..do-backcompat-tlb20_31bf3856ad364e35_6.1.7600.16688_none_eaf088a653669fe9    

Summary:
Seconds executed: 674
 Found 2 errors
  CSI Payload File Missing Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
    servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.mum
    servicing\packages\Package_2_for_KB2699988~31bf3856ad364e35~x86~~9.4.1.0.cat
I assume my problems would be fixed if i put the two "unavailable repair files" in the Windows\Temp\Checksur\... folder.
Unfortunately I don't have another x86 Win7 machine to copy the files from.
Any help would be appreciated!


My System SpecsSystem Spec
.

29 May 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First things first - let's see how much else may be a problem....


Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
29 May 2013   #3
Heffernan

Windows 7 Ultimate x64
 
 

The PC is not overheating. RAM and other hardware has been tested. No problems there.
My System SpecsSystem Spec
.


29 May 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ooops! - sorry, wrong link!


Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
29 May 2013   #5
Heffernan

Windows 7 Ultimate x64
 
 

I thought I'd save you some time by just posting the essential data from CheckSUR.log. Only those two errors have been found. Like I said, SFC was done without result. Several things have been tried (like putting KB2699988 in the CheckSUR folder etc.). And the error from CheckSUR.log looks pretty obvious to me. So I'd like to try replacing the two corrupted files before going on to deeper analysis in case of a failure.
My System SpecsSystem Spec
29 May 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

We still need the background data to check, and we may as well do it now
I'll sort out the missing payload files while you get the data uploaded.
My System SpecsSystem Spec
29 May 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - hfnaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hfnaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
29 May 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...sorry - premature, as my connection is dropping every 30 seconds today (again! )
Keep trying and it'll show eventually.
My System SpecsSystem Spec
29 May 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's up - at last!
My System SpecsSystem Spec
30 May 2013   #10
Heffernan

Windows 7 Ultimate x64
 
 

Thanks for your effort. We have a partial success.
IE9 and afterwards IE10 installs fine now!

But CheckSUR does now produce some other errors.
Should that be further investigated or can I ignore those errors?

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-30 08:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    msado20.tlb    x86_microsoft-windows-m..do-backcompat-tlb20_31bf3856ad364e35_6.1.7600.16688_none_eaf088a653669fe9    

Summary:
Seconds executed: 554
 Found 5 errors
  CSI Payload File Missing Total count: 1
  CBS MUM Corrupt Total count: 4

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat
My System SpecsSystem Spec
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 IE9/IE10 Install Error 9C48 / CBS Catalog Corrupt




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