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Windows 7: Windows update error 9C48, Internet Explorer update.

31 May 2013   #1
GGnoobs

Windows 7 Home Premium x64
 
 
Windows update error 9C48, Internet Explorer update.

Hello. It all started couple of days ago when I wansn't able to start my Skype, because at the login window Skype uses Internet Explorer I've been trying couple of days to do something. At first I was getting internet explorer 10 update error, but somehow, magically, that update installed, but now!!! now it says that there's Internet explorer 9 update error! Please help, guys, really frustrated that I can't use skype, I really need it for my work. ty.

I've made logs with System Update Readiness Tool as suggested here Windows Update Posting Instructions, but when I try to attach it, it says
Quote:
CBS.zip:
Your file of 10.84 MB bytes exceeds the forum's limit of 8.30 MB for this filetype.
What should I do? I've tried to zip CBS and to rar it, but the size is still bigger than allowed. HELP!


My System SpecsSystem Spec
.
31 May 2013   #2
GGnoobs

Windows 7 Home Premium x64
 
 

I'm thinking my CSB file is bigger than it has to be because I've been running this System Update Readiness Tool couple of times in last few days, maybe I should delete something out of there?

Update: I uploaded it here http://ge.tt/4ab6s9i/v/0, sorry if it's against the forum rulse, or something, will do as it must be done if this isn't appropriate. thx
My System SpecsSystem Spec
31 May 2013   #3
ekimalder

win 7 x64 utimate
 
 

open you self the checksur.log in c:\windows\logs\cbs and you will see the problems that you have in your system cbs.log is clean of errors but checksur.log is full of errors in packages and manifest

before make a new restore point
then
go to c:\windows\servicing\packages and delete this 4 files
Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

open windows update and press in see update history
press in internet explorer 9 and uninstall
reboot
and try again to install IE9 and/or IE10 from windows update
My System SpecsSystem Spec
.

01 Jun 2013   #4
GGnoobs

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by ekimalder View Post
open you self the checksur.log in c:\windows\logs\cbs and you will see the problems that you have in your system cbs.log is clean of errors but checksur.log is full of errors in packages and manifest

before make a new restore point
then
go to c:\windows\servicing\packages and delete this 4 files
Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

open windows update and press in see update history
press in internet explorer 9 and uninstall
reboot
and try again to install IE9 and/or IE10 from windows update
Hello, thx for the help! I'm unable to see how can I uninstall IE9 in windows update, do you mean not windows update, but Installed programms in Windows Control panel? and there I can see Installed updates and uninstall some of them. I can only see IE10 there, no IE9. I uninstalled IE10 this way. Will try now, to install updates as you suggested. Fingers crossed
My System SpecsSystem Spec
01 Jun 2013   #5
GGnoobs

Windows 7 Home Premium x64
 
 

Ok, I've tried, but I'm getting the same error 9C48
My System SpecsSystem Spec
01 Jun 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

DO NOT DELETE THOSE FILES - THERE IS NOTHING WRONG WITH THEM!
The CheckSUR results are false-positives present in every install of IE10.
(back later after I've had a look at the data


....You can remove the two oldest CBS Persist files - that should get you under the forum limit)
My System SpecsSystem Spec
01 Jun 2013   #7
GGnoobs

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
DO NOT DELETE THOSE FILES - THERE IS NOTHING WRONG WITH THEM!
The CheckSUR results are false-positives present in every install of IE10.
(back later after I've had a look at the data


....You can remove the two oldest CBS Persist files - that should get you under the forum limit)
Noel, thx. but I deleted those files already

I deleted two oldest CBS Persist files, here's the zip.
My System SpecsSystem Spec
01 Jun 2013   #8
ekimalder

win 7 x64 utimate
 
 

Ok, use restore point to before that you deleted these files, reboot ,then try this, Download Tweaking.com - Windows Repair 1.9.14
in step 5 (start repair) disable all and enable repair windows update and repair internet explorer and start.
When finish reboot and try again system update readiness tool and upload the checksur.log
My System SpecsSystem Spec
01 Jun 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Unfortunately you have over 500 errors in your registry
While not impossible to cure, it's likely an indicator of more severe corruption.

I can really only suggest a repair install as a solution.

Repair Install
My System SpecsSystem Spec
01 Jun 2013   #10
GGnoobs

Windows 7 Home Premium x64
 
 

Noel, thx.
sigh, I'm not able to fix windows because the windows on original disc I bought is older than I have installed now.
My System SpecsSystem Spec
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 Windows update error 9C48, Internet Explorer update.




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