Unable to upgrade to IE10


  1. Posts : 3
    Windows 7 pro x64
       #1

    Unable to upgrade to IE10


    IW seen a couple of other threads with simular problems but not one just like mine.

    Gettings the awesome informative error 9C59 from Windows update when i try upgrading to IE10.

    I downgraded to IE8 and then reinstalled IE9 and then tried IE10 but it failed again.

    CheckSUR.log
    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-05-27 13:21
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    
    Summary:
    Seconds executed: 208
     Found 8 errors
      CBS MUM Corrupt Total count: 8
    
    Unavailable repair files:
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.mum
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Danish~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Norwegian-Bokmaal~31bf3856ad364e35~~~10.2.9200.16437.cat
        servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Swedish~31bf3856ad364e35~~~10.2.9200.16437.cat
    Outtake from CBS.log
    Code:
    2013-05-27 10:49:11, Info                  CSI    00000024 Component change list: 
    2013-05-27 10:49:11, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-IEProxy, Version = 10.2.9200.16576, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat".
    
    2013-05-27 10:49:11, Error                 CSI    00000026@2013/5/27:08:49:11.735 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
    [gle=0x80004005]
    2013-05-27 10:49:12, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152832# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
    2013-05-27 10:49:12, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152831# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
    2013-05-27 10:49:12, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #152830# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
    2013-05-27 10:49:12, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #152582# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
    2013-05-27 10:49:12, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #152059# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
    2013-05-27 10:49:12, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #152058# 744916 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
    [gle=0x80092004]
    2013-05-27 10:49:12, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
    2013-05-27 10:49:12, Info                  CSI    0000002d@2013/5/27:08:49:12.031 CSI Transaction @0x1333720 destroyed
    2013-05-27 10:49:12, Info                  CBS    Perf: Resolve chain complete.
    2013-05-27 10:49:12, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
    2013-05-27 10:49:12, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

    I have included Event viewer outtakes with the errors related to the installation and also what i found in my CBS logs.

    Hope you can make any sens of the information i have collected so far.
    Last edited by hawtnet; 28 May 2013 at 03:45.
      My Computer


  2. Posts : 3
    Windows 7 pro x64
    Thread Starter
       #2

    I have tried all this but still the unable to get IE10 to install.

    sfc /scannow
    Windows repair
    Remove .Net 4 (4.5)
    Reinstalled .Net 4 (4.5)
    Reinstalled IE9

    Any help would be appriciated! :\
      My Computer


  3. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #3

    Hello and welcome hawtnet you might try this too Disk Check
      My Computer


  4. Posts : 2,663
    Windows 8.1 Pro x64
       #4

    Hello hawtnet, welcome to SevenForums!

    Your CBS log is failing to verify this security catalog:

    C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

    I don't have this file present on my computer to use as a replacement, but I can trace what update it originated from with a little further information:

    Upload a file to Dropbox

    Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.
    1. If you haven't already created a Dropbox account, please do so Here
    2. Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

      https://www.dropbox.com/install
    3. After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.

    4. To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
    5. Copy all of the following files to the Public folder in your Dropbox:
      • C:\Windows\system32\config\components (it has no file extension)
    6. Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
    7. This will create a .zip file in your Public folder.
    8. Right-click on this file and select Dropbox > Copy Public Link then Paste (Ctrl + V) this link into your next post for me please
    Tom
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Thanks Tom I saw the sfc and well I ma only into the simple stuff - glad you saw this one as those files were beyond me right now.
      My Computer


  6. Posts : 2,663
    Windows 8.1 Pro x64
       #6

    ICit2lol said:
    Thanks Tom I saw the sfc and well I ma only into the simple stuff - glad you saw this one as those files were beyond me right now.
    My pleasure :) I'm not entirely sure what's wrong with this file, but something is!

    C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat
      My Computer


  7. Posts : 3
    Windows 7 pro x64
    Thread Starter
       #7

    Thanks alot for the answers guys!

    About the file:
    C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

    I can't locate this at the moment, I might need to give you new CBS logs as much has been tried seens my last post.
      My Computer


  8. Posts : 2,663
    Windows 8.1 Pro x64
       #8

    hawtnet said:
    Thanks alot for the answers guys!

    About the file:
    C:\Windows\WinSxS\Catalogs\41f8d72a79f78879f1562ac60358fe1bb87d573fa345bf3a7a35765e101ce5ef.cat

    I can't locate this at the moment, I might need to give you new CBS logs as much has been tried seens my last post.
    I need this file before I can assist you any further:

    Unable to upgrade to IE10

    Tom
      My Computer


 

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