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Windows 7: Windows 7 Ultimate x64 | Windows Update Error 8007370B

09 Jun 2013   #1
wickid

Windows 7 Ultimate x64 SP1
 
 
Windows 7 Ultimate x64 | Windows Update Error 8007370B

Hello,

I am unable to get Windows Update to function properly on my computer. Each time I run Windows Update I get "An error occured while checking for new updates for your computer." The error code is 8007370B.

I attempted to reset my Windows Update to it doesn't have any update history. I also run the System Update Readyness Tool, along with sfc /scannow in an elevated command prompt which resulted with the following: Windows Resource Protection could not perform the requested operation.

I have uploaded my logs as well as my components file as I have noticed that file tends to be an issue with many Windows Update issues to: https://www.box.com/s/d437e3hzh7c6qr4eq0mj

Any help in resolving this issue would be appreciated.


My System SpecsSystem Spec
09 Jun 2013   #2
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello wickid, welcome to SevenForums!

Your CBS log is showing a little registry corruption, so thanks for uploading your COMPONENTS hive!

Code:
2013-06-09 15:52:14, Error                 CSI    0000000f (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #890617# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:318{159}]"Microsoft-Windows-IE-Feeds-Platform, Culture=neutral, Vebsion=8.0.7601.17638, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS")[gle=0xd0150017]
2013-06-09 15:52:14, Info                  CBS    Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2013-06-09 15:52:14, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2013-06-09 15:52:15, Info                  CBS    Reboot mark refs: 0
2013-06-09 15:52:15, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2013-06-09 15:52:15, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X8007370b [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
You have: Microsoft-Windows-IE-Feeds-Platform, Culture=neutral, Vebsion=8.0.7601.17638, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
You should have: Microsoft-Windows-IE-Feeds-Platform, Culture=neutral, Version=8.0.7601.17638, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS

Just a minor bitflip

Can you rename your COMPONENTS hive to components.old, then put the repaired hive in its place please: https://dl.dropboxusercontent.com/u/...components.zip

If you get any errors renaming the file, reboot and try again.

Tom
My System SpecsSystem Spec
09 Jun 2013   #3
wickid

Windows 7 Ultimate x64 SP1
 
 

Tom,

Thank you so much for the quick resonse and for the corrected components file! I renamed my old one and placed the modified one in it's place, rebooted and Windows Update is functioning again and sfc /scannow no longer throws the error.

I really appreciate your help on getting this resolved!
My System SpecsSystem Spec
10 Jun 2013   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi wickid,

That's great news! Thanks for posting back the results.

You're most welcome for the help. Have a great week!

Tom
My System SpecsSystem Spec
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 Windows 7 Ultimate x64 | Windows Update Error 8007370B




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