2 things happened after Windows update 2 on June 10th, 2013

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  1. Geo131
    Posts : 6
    Windows7 Home - 64 bit
       New #1

    2 things happened after Windows update 2 on June 10th, 2013


    I have a Dell Inspiron with a Core i5 CPU.

    I am running Windows 7 Home - 64 bit.

    I have McAfee Anti-Virus Software.

    My computer has 2 issues that appeared after a Windows update.

    My IE 10 will not start. It flashes a Screen momentarily and shuts down.

    Second issue - can not shutdown computer. Restarts when I try to shutdown.

    Don't know if issue is Windows update or something else.

    Device drivers appear to be OK.

    Any suggestions?

    Thanks
    Last edited by Geo131; 11 Jun 2013 at 15:07. Reason: correct title to be descriptive of issue
      My Computer
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  3. NoN
    Posts : 4,166
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       New #2

    Welcome to Sevenforums,

    Maybe first, see to uninstall the IE10 updates kb2838727 & kb2859903 from the Programs & Features => show installed updates.

    Try uninstall the flash player (see if it works after), then updating flash player to v 11.7.700.224 to the latest.

    You could also run the System Update Readiness Tool
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  4. Geo131
    Posts : 6
    Windows7 Home - 64 bit
    Thread Starter
       New #3

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C72F6CB6-3CE3-486F-8911-5CADFF76AD2D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C72F6CB6-3CE3-486F-8911-5CADFF76AD2D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-204782541-2491208905-4009971613</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111024000000.000000+000</Date></BIOS><HWID>53D03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-3112011
    Installation ID: 011036999023115093789256399943289091028261538902530096
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/11/2013 4:37:53 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:6:2013 23:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAonbe9/pLAF/AtqibjGzwO+ofLDM2yMQgLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL QA09
    FACP DELL QA09
    HPET DELL QA09
    BOOT
    MCFG DELL QA09
    SLIC DELL QA09
    SSDT DELL PtidDevc
    ASF! DELL QA09
    SSDT DELL PtidDevc
    SSDT DELL PtidDevc
    UEFI DELL QA09
    UEFI DELL QA09
    UEFI DELL QA09

      My Computer
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  6. Geo131
    Posts : 6
    Windows7 Home - 64 bit
    Thread Starter
       New #4

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C72F6CB6-3CE3-486F-8911-5CADFF76AD2D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C72F6CB6-3CE3-486F-8911-5CADFF76AD2D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-204782541-2491208905-4009971613</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111024000000.000000+000</Date></BIOS><HWID>53D03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7601.0000-3112011
    Installation ID: 011036999023115093789256399943289091028261538902530096
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/11/2013 4:37:53 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:6:2013 23:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAonbe9/pLAF/AtqibjGzwO+ofLDM2yMQgLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL QA09
    FACP DELL QA09
    HPET DELL QA09
    BOOT
    MCFG DELL QA09
    SLIC DELL QA09
    SSDT DELL PtidDevc
    ASF! DELL QA09
    SSDT DELL PtidDevc
    SSDT DELL PtidDevc
    UEFI DELL QA09
    UEFI DELL QA09
    UEFI DELL QA09

      My Computer
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    There's no problem with the MGADiag report, at least :)

    Please follow the Windows Update Posting Instructions and post the requested data
      My Computer
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  8. Geo131
    Posts : 6
    Windows7 Home - 64 bit
    Thread Starter
       New #6

    I looked ..


    NoN said:
    Welcome to Sevenforums,

    Maybe first, see to uninstall the IE10 updates kb2838727 & kb2859903 from the Programs & Features => show installed updates.

    Try uninstall the flash player (see if it works after), then updating flash player to v 11.7.700.224 to the latest.

    You could also run the System Update Readiness Tool
    I appreciate the help! :)

    I looked for KB2838727/KB2859903 - and they were not in the list of installed updates.

    I downloaded/ran the System Update Readiness Tool.

    In Program and Features, I can not locate IE to uninstall. Should I delete from hard drive and re-install?

    Haven't done Flashplayer, that's next on my list.
      My Computer
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  10. NoN
    Posts : 4,166
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       New #7

    First is IE10 your default browser?...looks Chrome is installed on your machine.

    Yes could be wise also to uninstall IE10 then reinstall, run it then, and see if when Windows updates install the new Kbs, if it does the same crash.
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  11. Geo131
    Posts : 6
    Windows7 Home - 64 bit
    Thread Starter
       New #8

    IE was default ..


    NoN said:
    First is IE your default browser...looks chrome is on your machine
    IE was defaullt browser, until this issue.

    I noted that it said Chrome is now default when I ran the report.

    I am using Chrome in order to get into Internet.

    Not sure why it's listed as default.

    Thanks!
      My Computer
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  12. NoN
    Posts : 4,166
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       New #9

    So, that's why you coudn't start IE10....set IE10 as your default browser then run it to see if all is in order...then choose whichever browser please you.
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  13. Geo131
    Posts : 6
    Windows7 Home - 64 bit
    Thread Starter
       New #10

    IE was default ..


    I have never had a problem with running both browsers before this.

    It would ask if I wanted it to be default or not, but would open.

    I can't even open browser.

    Is this something new, that it won't allow to open if Chrome is default.(Which I'm not sure how that happened).

    If I can't open IE, how can I make default?

    Thanks
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Source... See also: (listed updates) https://technet.microsoft.com/library/security/ms14-nov UPDATE: November 2014 Updates - MSRC - Site Home - TechNet Blogs
Source: Microsoft Security Bulletin Advance Notification for December 2013
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