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Windows 7: Unable to update to IE 10


12 Jun 2013   #1

Windows 7 Pro 64bit
 
 
Unable to update to IE 10

My issue started with Internet Explorer not opening. No error message, nothing at all. When attempting to run IE or IE no addons mode it doesn't appear in task manager even for a second.

I attempted to do a windows update to install Internet Explorer 10 because under "Programs and Features" it said I had Internet Explorer 9 installed. It failed. I attempted to download IE 10 from microsoft and it failed without giving details other than that it failed to install. No error code or anything. I attempted to uninstall IE 9 from within Programs and Features and it fails with a message stating that it was unable to uninstall all updates. If I go into Turn Windows Features On/Off it lists IE 10 there. I removed IE 10 from within there and then re-added it. Same issue. Can't open IE and still can't run IE 10 installer.

I ran SFC and Windows update Readiness tool. Attached are my logs.

Any help is appreciated!

Brent




Attached Files
File Type: zip CBS.zip (1.84 MB, 2 views)
My System SpecsSystem Spec
.

12 Jun 2013   #2

Windows 7 Professional x64
 
 

My IE 10 says KB2829530
My System SpecsSystem Spec
14 Jun 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a couple of errors there in the CheckSUR log....
Code:
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20593_none_bc6b5c2286315b8d.manifest amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20593_none_bc6b5c2286315b8d 
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16483_none_bbec8f436d0b9fd2.manifest amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16483_none_bbec8f436d0b9fd2
...and a couple more in the CBS.log.....
Code:
Line 9076: 2013-06-12 10:29:52, Info                  CSI    0000035c [SR] Repairing 6 components
 Line 9077: 2013-06-12 10:29:52, Info                  CSI    0000035d [SR] Beginning Verify and Repair transaction
 Line 9082: 2013-06-12 10:29:52, Info                  CSI    00000360 [SR] Cannot verify component files for Microsoft-Windows-IE-IEShims, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 9085: 2013-06-12 10:29:52, Info                  CSI    00000362 [SR] Cannot repair member file [l:22{11}]"ieproxy.dll" of Microsoft-Windows-IE-IEProxy, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9088: 2013-06-12 10:29:52, Info                  CSI    00000364 [SR] Cannot repair member file [l:20{10}]"sqmapi.dll" of Microsoft-Windows-IE-RuntimeUtilities, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9091: 2013-06-12 10:29:52, Info                  CSI    00000366 [SR] Cannot repair member file [l:24{12}]"vbscript.dll" of Microsoft-Windows-Scripting-VBScript, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9094: 2013-06-12 10:29:52, Info                  CSI    00000368 [SR] Cannot repair member file [l:20{10}]"sqmapi.dll" of Microsoft-Windows-IE-RuntimeUtilities, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9097: 2013-06-12 10:29:52, Info                  CSI    0000036a [SR] Cannot repair member file [l:22{11}]"ieproxy.dll" of Microsoft-Windows-IE-IEProxy, Version = 9.4.8112.16483, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fox protocol later today.
My System SpecsSystem Spec
.


14 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Two fixes are required.....


I've uploaded a file - bicaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bicaa in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Once that's done,


I've uploaded a file - bicab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\bicab
hit the enter key - if you get a 'Not Found' error try
DIR D:\bicab
or
DIR E:\bicab


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\bicab <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply,





My System SpecsSystem Spec
14 Jun 2013   #5

Windows 7 Pro 64bit
 
 

Thanks Noel, I appreciate the assistance! I'll give those a try and let you know.
My System SpecsSystem Spec
17 Jun 2013   #6

Windows 7 Pro 64bit
 
 

OK, I completed the steps and have attached the logs. Sorry it's taken so long.

edit: I can now open internet explorer. Thank you so much for your help!

Brent


Attached Files
File Type: zip Logs.zip (99.7 KB, 3 views)
My System SpecsSystem Spec
17 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's still an error present in SFC and the same one appears (twice, as normal) in the CheckSUR result.

It's too late to work on it tonight - I'll see what I can do tomorrow.
My System SpecsSystem Spec
19 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

For the record - here's the affected files...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20593_none_bc6b5c2286315b8d.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16483_none_bbec8f436d0b9fd2.manifest

I've uploaded a file - bvpab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bvpab in the same place.
Open this folder - there should be one folders inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
Reply

 Unable to update to IE 10




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