IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log


  1. Posts : 3
    Windows 7 Professional x64
       #1

    IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log


    IE11 install failed with the common 9C59 error.
    Microsoft suggests this can be because of IE9 still being installed.
    As directed, I viewed IE9 installed updates and tried to uninstall.
    There were 11 language pack entries and one for IE9 itself.
    Managed to uninstall 10 language packs but final one (spain - es) failed, as did unistall of IE9 entry.
    Tried to repair by reinstalling IE9 from download but failed because it claimed a newer version was installed.
    Tried the package uninstall directly from the elevated window but this failed 0x80073701 referenced assembly could not be found.
    Ran SUR and this gives 30 'CSI Missing Deployment Key' errors seemingly related to the language pack.
    (Also ran sfc - there were no integrity violations found)

    Have tried to figure out how to fix the missing keys from info online but it's a bit hard from a starting knowledge of 0, and looks a bit tricky.

    So please can anyone help?

    I have attached SUR log (the whole of the CBS dir is far too big to attach, even zipped).

    Thanks.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  3. Posts : 3
    Windows 7 Professional x64
    Thread Starter
       #3

    OK, attached last 3 CBS persist CAB files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    I need the CBS.log file as well, please - compressed.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    ....and also the OCMPONENTS registry hive....

    I need to have a look at your COMPONENTS registry hive

    Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
      My Computer


  6. Posts : 3
    Windows 7 Professional x64
    Thread Starter
       #6

    Attached the log - I did a new SUR run and took the log just after that.

    Dropbox link: https://www.dropbox.com/s/df3udw1iyb...COMPONENTS.zip

    Thanks
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Your problem from the CBS log boils down to this...
    Code:
     Line 3630: 2014-06-02 20:18:46, Error                 CSI    0000000c@2014/6/2:19:18:46.247 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
     Line 3632: 2014-06-02 20:18:53, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #56455# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
     Line 3633: 2014-06-02 20:18:53, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #56340# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"es-ES", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~8.0.7601.17514.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
     Line 3637: 2014-06-02 20:18:53, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~es-ES~8.0.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
     Line 3641: 2014-06-02 20:18:53, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
    I'll see what I can get out of the registry hive this evening and get back to you
      My Computer


 

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