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Windows 7: All windows automatic updates are failing.


18 Jun 2013   #1

Windows 7 Pro 64bit
 
 
All windows automatic updates are failing.

One of my co-workers is having issues with windows updates on his computer. Since I was able to get help here earlier in the week for an issue I had I figured I would post on his behalf.

It has been going on for a couple of months. All of his windows automatic updates fail. Each giving a different error code (I can get them all if needed). I've attempted to read through some Microsoft forums and attempted all of the "fixes" I could find to no avail.

I've run the readiness tool and SFC and attached the logs to this post.

Thanks for any help.



Attached Files
File Type: zip Logs.zip (315.7 KB, 3 views)
My System SpecsSystem Spec
.

19 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The errors from the CheckSUR....
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2618444_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2618444~31bf3856ad364e35~amd64~~9.4.1.0.cat
I'll post a fix protocol a bit later.
(SFC log is clear)
My System SpecsSystem Spec
19 Jun 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - bvpaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bvpaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


19 Jun 2013   #4

Windows 7 Pro 64bit
 
 

Thanks Noel. I've done as you asked and attached the new logs.


Attached Files
File Type: zip CheckSUR.zip (2.2 KB, 4 views)
My System SpecsSystem Spec
19 Jun 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

NOEL did a great job (again). Try to install the windows updates again. Errors? If so which error on which patch?
My System SpecsSystem Spec
19 Jun 2013   #6

Windows 7 Pro 64bit
 
 

They failed again. Each with a different error code. I'll try and get the error codes. My co-worker is currently using his PC so it may be a little bit.
My System SpecsSystem Spec
19 Jun 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Sfc/scannow said "no integrity errors"? If it did say integrity errors... run it again. No integrity errors?
system update readiness tool... run it again. checkSUR.log reports no errors anymore?

All above should be fine, I expect from previous actions.

Is service "Windows Update" started? If not... startup type=automatic (delayed start)? Can you start it manaully?
Same question for service "Background Intelligent Transfer Service"
My System SpecsSystem Spec
19 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
19 Jun 2013   #9

Windows 7 Pro. 64/SP-1
 
 

Is this a work place computer?
My System SpecsSystem Spec
19 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by BrentVIP View Post
Thanks Noel. I've done as you asked and attached the new logs.

The log is now clear

Please attempt to install any remaining updates, and if any fail, quote the exact error messages you get.
My System SpecsSystem Spec
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 All windows automatic updates are failing.




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