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Windows 7: Unable to uninstall windows update KB2670838, error 0x80073701

23 Jun 2013   #11
Rsstn

Windows 7 Home Premium 64bit
 
 

Ok, here you go, the zip file is here: http://db.tt/S5MU96xU. So if this is the problem, what does that mean for me/my computer? What exactly do you think is wrong?
Thanks for all your help so far!


My System SpecsSystem Spec
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23 Jun 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm afraid the situation there looks terminal - all the data that should be present is either hidden or missing completely.

There's a vague possibility that a System Restore may help - you'll need to go back to a few days prior to first noticing the problem and see.

If that doesn't help, then the only options will be either a Repair Install, or a Clean install.
My System SpecsSystem Spec
23 Jun 2013   #13
Rsstn

Windows 7 Home Premium 64bit
 
 

Hmm...
I first noticed this around 5-6 months ago. My OS was installed 9 months ago, so I would be so far back if I used a system restore point, I may as well re-install windows! What could have happened to cause this? Is this caused by an error during install (or do you even know how)? Everything works fine apart from uninstalling updates, and I don't particularly want to re-install windows again, as I've done that only 9 months ago.
Thanks,
Ross.
My System SpecsSystem Spec
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23 Jun 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From what I can see, it's possible that at some time the file was completely deleted, which effectively removed all possibility of recovering it. This could have been a hardware problem, or over-zealous cleanup, or a deletion in error.


Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)
My System SpecsSystem Spec
26 Jun 2013   #15
Rsstn

Windows 7 Home Premium 64bit
 
 

Ok, i'll give it a go, thanks!
My System SpecsSystem Spec
26 Jun 2013   #16
Rsstn

Windows 7 Home Premium 64bit
 
 

Do I want SP1 or SP1 U? Thanks.
My System SpecsSystem Spec
26 Jun 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You want the SP1 U (media Refresh)
My System SpecsSystem Spec
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 Unable to uninstall windows update KB2670838, error 0x80073701




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