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Windows 7: Unable to uninstall windows update KB2670838, error 0x80073701

20 Jun 2013   #1

Windows 7 Home Premium 64bit
 
 
Unable to uninstall windows update KB2670838, error 0x80073701

Hello,
I play a lot of PC games, and in one particular game, I have been having a graphical glitch. This is apparently related to the Windows KB2670838 update, and many people on various forums have solved the problem by removing this update.
I first tried removing the update from 'Programs and Features -> Installed updates', but get an error 0x80073701 'referenced assembly not found'.
Instead I tried to uninstall using the command prompt 'wusu', then tried again in safe mode, and even tried uninstalling IE10, the apparent cause for this update in the first place.
None of these attempts have succeeded for one reason or another, and I wondered if anyone has any help?

My System SpecsSystem Spec
.

20 Jun 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Rsstn welcome to SevenForums

when you ran wusa /uninstall /kb:2670838 did you run it inside an Elevated Command Prompt ?

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

then type

wusa /uninstall /kb:2670838 and press <ENTER>
My System SpecsSystem Spec
20 Jun 2013   #3

Windows 7 Home Premium 64bit
 
 

Yeah, when I used the command before, I ran it as administrator. But it still didn't work.
My System SpecsSystem Spec
.


20 Jun 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets run a SFC /SCANNOW

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Inside the command prompt type in

SFC /SCANNOW press <ENTER>

:Note: There is a space after SFC :Note:

Upload the CBS.LOG

Location: C:\Windows\Logs\CBS\CBS.LOG
My System SpecsSystem Spec
21 Jun 2013   #5

Windows 7 Home Premium 64bit
 
 

I already tried this whilst following one of the other instructions, but I've tried again.
It only took about a second, and went straight from 0% to 'did not find any integrity violations'.

Here is my CBS.log:
Code:
2013-06-21 08:01:42, Info                  CBS    Starting TrustedInstaller initialization.
2013-06-21 08:01:42, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-06-21 08:01:42, Info                  CSI    00000001@2013/6/21:07:01:42.912 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef0899849 @0x7fef08634e3 @0xffb0e97c @0xffb0d799 @0xffb0db2f)
2013-06-21 08:01:43, Info                  CSI    00000002@2013/6/21:07:01:43.336 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef08e6816 @0x7fef08b2aac @0x7fef08635b9 @0xffb0e97c @0xffb0d799)
2013-06-21 08:01:43, Info                  CSI    00000003@2013/6/21:07:01:43.422 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef21d8738 @0x7fef21d8866 @0xffb0e474 @0xffb0d7de @0xffb0db2f)
2013-06-21 08:01:43, Info                  CBS    Ending TrustedInstaller initialization.
2013-06-21 08:01:43, Info                  CBS    Starting the TrustedInstaller main loop.
2013-06-21 08:01:43, Info                  CBS    TrustedInstaller service starts successfully.
2013-06-21 08:01:43, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2013-06-21 08:01:43, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2013-06-21 08:01:43, Info                  CBS    SQM: Requesting upload of all unsent reports.
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-06-21 08:01:43, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-06-21 08:01:43, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-06-21 08:01:43, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2013-06-21 08:01:43, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x194fb10
2013-06-21 08:01:43, Info                  CSI    00000006 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-06-21 08:01:43, Info                  CSI    00000007 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2013-06-21 08:01:43, Info                  CSI    00000008@2013/6/21:07:01:43.974 CSI perf trace:
CSIPERF:TXCOMMIT;585
2013-06-21 08:01:43, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-06-21 08:01:43, Info                  CBS    Startup processing thread terminated normally
2013-06-21 08:01:44, Info                  CSI    00000009 CSI Store 1856112 (0x00000000001c5270) initialized
2013-06-21 08:01:44, Info                  CSI    0000000a [SR] Verifying 0 components
2013-06-21 08:01:44, Info                  CSI    0000000b [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    0000000c Repair results created:
POQ 0 starts:
 
POQ 0 ends.
2013-06-21 08:01:44, Info                  CSI    0000000d [SR] Verify complete
2013-06-21 08:01:44, Info                  CSI    0000000e [SR] Repairing 0 components
2013-06-21 08:01:44, Info                  CSI    0000000f [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    00000010 Repair results created:
POQ 1 starts:
 
POQ 1 ends.
2013-06-21 08:01:44, Info                  CSI    00000011 [SR] Repair complete
2013-06-21 08:01:45, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130621070142.cab.
My System SpecsSystem Spec
22 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Odd - I've never seen so short a log!
Please post the entire CBS folder - you'll need to zip it, then perhaps strip out the oldest CBSPersist file(s) to get it inside the forum's posting limits.
My System SpecsSystem Spec
22 Jun 2013   #7

Windows 7 Home Premium 64bit
 
 

Hi there, thanks for looking in,
Here's the whole CBS file (I didn't have to remove anything).
Thanks,
Ross.


Attached Files
File Type: zip CBS.zip (3.64 MB, 6 views)
My System SpecsSystem Spec
22 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the relevant bit from the earlier log....
Code:
 Line 68383: 2013-06-22 12:40:09, Error                 CSI    000000f3@2013/6/22:11:40:09.204 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea
I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!
My System SpecsSystem Spec
22 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the relevant bit from the earlier log....
Code:
 Line 68383: 2013-06-22 12:40:09, Error                 CSI    000000f3@2013/6/22:11:40:09.204 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea
I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!
Got to keep this short but wanted to pop in before I get my head down.

Buggered COMPONENTS hive Worth a double check though.
My System SpecsSystem Spec
23 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Thanks, Tom! (have a good holiday )

Rsstn - please upload your COMPONENTS file so I can see how bad it is....

Open Windows Explorer.
Navigate to the
C:\Windows\System32\config
folder - you should find a large COMPONENTS file (no extension)
copy it to your desktop, then Zip the copy, and upload it to your SkyDrive/DropBox or other favoured fileshare site, and post a link in your reply.
My System SpecsSystem Spec
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 Unable to uninstall windows update KB2670838, error 0x80073701





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