Unable to uninstall windows update KB2670838, error 0x80073701

Rsstn · Jun 20, 2013

Hello,
I play a lot of PC games, and in one particular game, I have been having a graphical glitch. This is apparently related to the Windows KB2670838 update, and many people on various forums have solved the problem by removing this update.
I first tried removing the update from 'Programs and Features -> Installed updates', but get an error 0x80073701 'referenced assembly not found'.
Instead I tried to uninstall using the command prompt 'wusu', then tried again in safe mode, and even tried uninstalling IE10, the apparent cause for this update in the first place.
None of these attempts have succeeded for one reason or another, and I wondered if anyone has any help?

VistaKing · Jun 20, 2013

Rsstn welcome to SevenForums

when you ran wusa /uninstall /kb:2670838 did you run it inside an Elevated Command Prompt ?

Open up an Elevated Command Prompt. Click on

rb: in

type CMD . Right click on CMD under Programs (1) choose

. On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

then type

wusa /uninstall /kb:2670838 and press <ENTER>

Rsstn · Jun 20, 2013

Yeah, when I used the command before, I ran it as administrator. But it still didn't work.

VistaKing · Jun 20, 2013

Lets run a SFC /SCANNOW

Open up an Elevated Command Prompt. Click on

rb: in

type CMD . Right click on CMD under Programs (1) choose

. On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Inside the command prompt type in

SFC /SCANNOW press <ENTER>

:Note: There is a space after SFC :Note:

Upload the CBS.LOG

Location: C:\Windows\Logs\CBS\CBS.LOG

Rsstn · Jun 21, 2013

I already tried this whilst following one of the other instructions, but I've tried again.
It only took about a second, and went straight from 0% to 'did not find any integrity violations'.

Here is my CBS.log:

Code:

2013-06-21 08:01:42, Info                  CBS    Starting TrustedInstaller initialization.
2013-06-21 08:01:42, Info                  CBS    Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-06-21 08:01:42, Info                  CSI    00000001@2013/6/21:07:01:42.912 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef0899849 @0x7fef08634e3 @0xffb0e97c @0xffb0d799 @0xffb0db2f)
2013-06-21 08:01:43, Info                  CSI    00000002@2013/6/21:07:01:43.336 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef08e6816 @0x7fef08b2aac @0x7fef08635b9 @0xffb0e97c @0xffb0d799)
2013-06-21 08:01:43, Info                  CSI    00000003@2013/6/21:07:01:43.422 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee6ff0ad @0x7fef21d8738 @0x7fef21d8866 @0xffb0e474 @0xffb0d7de @0xffb0db2f)
2013-06-21 08:01:43, Info                  CBS    Ending TrustedInstaller initialization.
2013-06-21 08:01:43, Info                  CBS    Starting the TrustedInstaller main loop.
2013-06-21 08:01:43, Info                  CBS    TrustedInstaller service starts successfully.
2013-06-21 08:01:43, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2013-06-21 08:01:43, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2013-06-21 08:01:43, Info                  CBS    SQM: Requesting upload of all unsent reports.
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-06-21 08:01:43, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-06-21 08:01:43, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-06-21 08:01:43, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-06-21 08:01:43, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2013-06-21 08:01:43, Info                  CSI    00000005 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x194fb10
2013-06-21 08:01:43, Info                  CSI    00000006 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-06-21 08:01:43, Info                  CSI    00000007 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2013-06-21 08:01:43, Info                  CSI    00000008@2013/6/21:07:01:43.974 CSI perf trace:
CSIPERF:TXCOMMIT;585
2013-06-21 08:01:43, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-06-21 08:01:43, Info                  CBS    Startup processing thread terminated normally
2013-06-21 08:01:44, Info                  CSI    00000009 CSI Store 1856112 (0x00000000001c5270) initialized
2013-06-21 08:01:44, Info                  CSI    0000000a [SR] Verifying 0 components
2013-06-21 08:01:44, Info                  CSI    0000000b [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    0000000c Repair results created:
POQ 0 starts:
 
POQ 0 ends.
2013-06-21 08:01:44, Info                  CSI    0000000d [SR] Verify complete
2013-06-21 08:01:44, Info                  CSI    0000000e [SR] Repairing 0 components
2013-06-21 08:01:44, Info                  CSI    0000000f [SR] Beginning Verify and Repair transaction
2013-06-21 08:01:44, Info                  CSI    00000010 Repair results created:
POQ 1 starts:
 
POQ 1 ends.
2013-06-21 08:01:44, Info                  CSI    00000011 [SR] Repair complete
2013-06-21 08:01:45, Info                  CBS    Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20130621070142.cab.

NoelDP · Jun 22, 2013

Odd - I've never seen so short a log!
Please post the entire CBS folder - you'll need to zip it, then perhaps strip out the oldest CBSPersist file(s) to get it inside the forum's posting limits.

Rsstn · Jun 22, 2013

Hi there, thanks for looking in,
Here's the whole CBS file (I didn't have to remove anything).
Thanks,
Ross.

NoelDP · Jun 22, 2013

Here's the relevant bit from the earlier log....

Code:

 Line 68383: 2013-06-22 12:40:09, Error                 CSI    [EMAIL="000000f3@2013/6/22:11:40:09.204"]000000f3@2013/6/22:11:40:09.204[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea

I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!

tom982 · Jun 22, 2013

NoelDP said:

Here's the relevant bit from the earlier log....

Code:

 Line 68383: 2013-06-22 12:40:09, Error                 CSI    000000f3@2013/6/22:11:40:09.204 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 68385: 2013-06-22 12:40:11, Error                 CSI    000000f4 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #435454# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
 Line 68386: 2013-06-22 12:40:11, Error                 CSI    000000f5 (F) HRESULT_FROM_WIN32(14098) #435183# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x71758c0, mp = @0x71760c0, disp = 0)[gle=0x80073712]
 Line 68388: 2013-06-22 12:40:11, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 68392: 2013-06-22 12:40:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Sea

I don't quite know how to deal with them at present - please SHOUT if you haven't heard back by this time tomorrow!

Got to keep this short but wanted to pop in before I get my head down.

Buggered COMPONENTS hive

Worth a double check though.

NoelDP · Jun 23, 2013

Thanks, Tom! (have a good holiday

)

Rsstn - please upload your COMPONENTS file so I can see how bad it is....

Open Windows Explorer.
Navigate to the
C:\Windows\System32\config
folder - you should find a large COMPONENTS file (no extension)
copy it to your desktop, then Zip the copy, and upload it to your SkyDrive/DropBox or other favoured fileshare site, and post a link in your reply.

Rsstn · Jun 23, 2013

Ok, here you go, the zip file is here: http://db.tt/S5MU96xU. So if this is the problem, what does that mean for me/my computer? What exactly do you think is wrong?
Thanks for all your help so far!

NoelDP · Jun 23, 2013

I'm afraid the situation there looks terminal - all the data that should be present is either hidden or missing completely.

There's a vague possibility that a System Restore may help - you'll need to go back to a few days prior to first noticing the problem and see.

If that doesn't help, then the only options will be either a Repair Install, or a Clean install.

Rsstn · Jun 23, 2013

Hmm...
I first noticed this around 5-6 months ago. My OS was installed 9 months ago, so I would be so far back if I used a system restore point, I may as well re-install windows! What could have happened to cause this? Is this caused by an error during install (or do you even know how)? Everything works fine apart from uninstalling updates, and I don't particularly want to re-install windows again, as I've done that only 9 months ago.
Thanks,
Ross.

NoelDP · Jun 23, 2013

From what I can see, it's possible that at some time the file was completely deleted, which effectively removed all possibility of recovering it. This could have been a hardware problem, or over-zealous cleanup, or a deletion in error.

Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Rsstn · Jun 26, 2013

Ok, i'll give it a go, thanks!

Rsstn · Jun 26, 2013

Do I want SP1 or SP1 U? Thanks.

NoelDP · Jun 26, 2013

You want the SP1 U (media Refresh)

Unable to uninstall windows update KB2670838, error 0x80073701

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