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Windows 7: Windows 7 HP x64 Update IE10 Error Code 9C59

24 Jun 2013   #1
jmoore

Windows 7 Home Premium 64bit
 
 
Windows 7 HP x64 Update IE10 Error Code 9C59

Have spent all afternoon trying to sort this and am close to giving up but thought I would post some logs in here in one last attempt. Have completed all important and optional Windows updates but the installation of IE10 fails everytime with error 9C59. Have tried manual download and same issues.
SFC scan has no issues.

CBS logs attached if anyone has any bright ideas. Please let me know if you require any more information.


My System SpecsSystem Spec
.
24 Jun 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no signs that you've run either SFC or CheckSUR....

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
24 Jun 2013   #3
jmoore

Windows 7 Home Premium 64bit
 
 

Hi Noel, thank you for your reply. I had problems with the CBS folder being too large to attach so may have deleted the wrong file sorry about this. I have run SFC again and confirmed CheckSUR log is included.
My System SpecsSystem Spec
.

25 Jun 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From the log....
Code:
2013-06-25 11:37:28, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #473128# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2013-06-25 11:37:28, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #473127# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-06-25 11:37:28, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #473126# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2013-06-25 11:37:28, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #472878# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2013-06-25 11:37:28, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #472355# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2013-06-25 11:37:28, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #472354# 4388647 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
I'm not sure exactly what this means - perhaps looking at the windowsupdate.log file would help - please attach it to your reply
My System SpecsSystem Spec
25 Jun 2013   #5
jmoore

Windows 7 Home Premium 64bit
 
 

Log file attached. Thanks again for your help.
My System SpecsSystem Spec
25 Jun 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if there's a problem with the Windows Update Agent.

Code:
2013-06-24 13:14:38:120  868 73c Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070002
2013-06-24 13:14:38:121  868 73c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80070002
2013-06-24 13:14:38:121  868 73c Setup FATAL: SelfUpdate check failed, err = 0x80070002
2013-06-24 13:14:38:122  868 73c Agent   * WARNING: Skipping scan, self-update check returned 0x80070002
2013-06-24 13:14:38:124  868 73c Agent   * WARNING: Exit code = 0x80070002
2013-06-24 13:14:38:124  868 73c Agent *********
2013-06-24 13:14:38:124  868 73c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
Code:
2013-06-25 11:38:17:501  120 17d0 AU >>##  RESUMED  ## AU: Search for updates [CallId = {4283BE55-5086-466A-AD83-C524360EF690}]
2013-06-25 11:38:17:501  120 660 Report REPORT EVENT: {9152A1AC-6B38-44A9-A451-C7AF0A20DF46} 2013-06-25 11:37:36:690+0800 1 182 101 {5F84379F-7C14-472F-B560-62A0CDEC6F31} 203 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
2013-06-25 11:38:17:501  120 17d0 AU   # 5 updates detected
Unfortunately, I don't know of any good fix for this apart from a repair install - often such problems are the result of significant registry corruption.

From the log, there appear to be a number of updates pending - exactly which ones are they? What error message is attached to each in the Update History log?
My System SpecsSystem Spec
26 Jun 2013   #7
jmoore

Windows 7 Home Premium 64bit
 
 

Hi Noel,

The only pending updates are optional Bing Desktop ones that I've chosen to hide. Do you recommend I do a repair install as per step 4 here? Repair Install
My System SpecsSystem Spec
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 Windows 7 HP x64 Update IE10 Error Code 9C59




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